S40: Fcpgroton - What is it with this mob?

[shotgun01]

I'm having a bad experience with these guys right now myself, they sent me the wrong part and are now giving me the run around. They said they would send me an RM # and shipping label but I have yet to see it, I have called several times over the last few days and keep getting the same story of how "they are going to email that to me right away".
I have ordered from them in the past and never had an issue but it seems like customer support isn't their #1 priority anymore.

[FCPGroton]

Originally Posted by ergotilt

Just a follow up. I received my parts from IPD today as they had promiised. Everything I ordered was there nicely packaged, no screw ups, no time wasting and they also gave me a nice catalogue for free to make my overseas purchases even easier. Mostly original Volvo parts - NICE! Thanks IPD, good job.

Back to you Andrew of FCPgroton. I still haven't heard dit from you on my private email, what happened,it all got too hard didn't it?

That's ok, so far over 200 members have read this thread, maybe 200 people that are going to think twice about dealing with your company in future eh? Probably not much of an issue for you right, you just work there. But let me tell you if I was the owner I'd be pretty dirty on my PR crew.

Like I said if I get a response to my mails I'll let the forum know, but I suspect that your company pulls these little stunts so regularly (yes I've read some of the negative feedbacks on your ebay site) that it probably is too hard to contact everyone you inconvenience, it's just easier to do ... well, exactly what you've been doing ... nothing.

Dear Ergotilt -

Once again, apologies for any bad experience you had with FCP. However, please realize that we process a large number of orders on a daily basis, therefore it is difficult to go back and track down an individual order without some information to go on.

If you would be kind enough to send us information such as your name, order number or paypal name - we can investigate this matter. We have no intention publishing any of your private information publicly. If we made an error, we would like to at least identify it so it does not occur again in the future. Please contact us either via email or call us and provide us some information about your order. You can also send a PM via this forum.

Shotgun01 - Sorry to hear about your experience. Can you please call us and inform whoever you talk to that you are calling about this particular issue so we can look into it. We can escalate this issue for a quick resolution for you. You can PM us here with more details or give us a call. Rest assured, service is still and always will be a priority to us.

[georgehifi]

The problem is Australia Paypal does not have verified Paypal address system yet. And FCP Groton will not send to non Paypal verified addresses, I went through the same thing as "ergotilt" as I am from Australia as well.
So it is Payapl's problem for not having a verified address system yet, I got around it by getting Paypal Australia to email FCP Groton to make them understand the situation here, got my $500 worth of parts in 4 days saved me $600 compared to the cheapest supply of the same stuff here. Michael Rivera from FCP Groton was very helpful and professional and got things sorted


Cheers George

[John_C]

So, let me get this straight:

Customer : I'm not happy, this order went wrong, I want to tell the world.
Company : Sorry, let us find out what happened, who are you?
Customer : Don't want to tell you who I am. You work out who I am.
Company : Please let us find out what went wrong, we've tried to find out who you are, is this you?
Customer : No that's not me, I'm not telling you who I am.
Company : Pretty please?
Customer : No.

Very odd. Oh well.