Volvo Quality Survey

anotherv60 · Apr 3rd, 2018, 20:45

Hi Folks,

I have received an email reportedly from Volvo asking me to take a survey about Volvo Quality:

"Thank you for your purchase of a Volvo V90. We truly appreciate having you as our customer and your trust in us.

We would like to invite you to participate in an important survey regarding your experience with the vehicle so far. We strive to deliver cars and services that are truly "Designed Around You," so your feedback will be analysed and used by our engineers to continuously improve the way we develop and build Volvo cars.

You may have already received a survey regarding your dealership experience. This survey is different, and specific to the quality of your Volvo V90."

Is this legit? Anyone else done this survey? The email address it comes from is volvo-qualitysurvey@volvo-quality.co.uk - just wonder if this is spam or for real - I have had the car since January.

Thanks,

AnotherV60

Clan · Apr 3rd, 2018, 21:01

Quote:

Originally Posted by anotherv60

Hi Folks,

I have received an email reportedly from Volvo asking me to take a survey about Volvo Quality:

"Thank you for your purchase of a Volvo V90. We truly appreciate having you as our customer and your trust in us.

We would like to invite you to participate in an important survey regarding your experience with the vehicle so far. We strive to deliver cars and services that are truly "Designed Around You," so your feedback will be analysed and used by our engineers to continuously improve the way we develop and build Volvo cars.

You may have already received a survey regarding your dealership experience. This survey is different, and specific to the quality of your Volvo V90."

Is this legit? Anyone else done this survey? The email address it comes from is volvo-qualitysurvey@volvo-quality.co.uk - just wonder if this is spam or for real - I have had the car since January.

Thanks,

AnotherV60

I don't like the e-mail address , no "volvocars" in it

anotherv60 · Apr 3rd, 2018, 21:03

Quote:

Originally Posted by Clan

I don't like the e-mail address , no "volvocars" in it

That is what is bothering me!

Bendolfc · Apr 3rd, 2018, 21:11

The domain is registered to rda group who appear to be legit, probably used by volvo to carry out this type of survey. That said the whois could easily be fake and anyone can send an email purporting to be from anyone so impossible to say really with any certainty.

Driver Dave · Apr 3rd, 2018, 21:11

Ring Volvo UK and ask them if they can verify that email address. If not bin it.

tem · Apr 3rd, 2018, 21:13

Quote:

Originally Posted by anotherv60

That is what is bothering me!

I agree with Clan.
You could contact your dealer, or Volvo Customer Services to see if it is a genuine survey.

tem.

Bernard F · Apr 3rd, 2018, 21:18

I checked the web site volvo-quality.co.uk and it has every appearance of being genuine but if you are worried just delete it. There are no links to open which is another good sign.

anotherv60 · Apr 3rd, 2018, 21:22

Thanks All,

I'm really impressed with how quickly the people on this site help out with sharing their knowledge of everything Volvo/car/general knowledge!

I'll give them a ring tomorrow and let you know.

lalith16 · Apr 4th, 2018, 02:44

Quote:

Originally Posted by anotherv60

Hi Folks,

I have received an email reportedly from Volvo asking me to take a survey about Volvo Quality:

"Thank you for your purchase of a Volvo V90. We truly appreciate having you as our customer and your trust in us.

We would like to invite you to participate in an important survey regarding your experience with the vehicle so far. We strive to deliver cars and services that are truly "Designed Around You," so your feedback will be analysed and used by our engineers to continuously improve the way we develop and build Volvo cars.

You may have already received a survey regarding your dealership experience. This survey is different, and specific to the quality of your Volvo V90."

Is this legit? Anyone else done this survey? The email address it comes from is volvo-qualitysurvey@volvo-quality.co.uk - just wonder if this is spam or for real - I have had the car since January.

Thanks,

AnotherV60

I replaced the part of the email before ‘@‘ & incl. ‘@‘ with ‘www.’ (www.volvo-quality.co.uk)

It took me to what appeared to be a Volvo website dedicated to Quality Survey if at all it is. However, just because the domain address has the got word ‘Volvo’ in it and the web page has got Volvo logo on it doesn’t necessarily mean a Volvo-owned website.

nu11eaf · Apr 4th, 2018, 09:54

I have had surveys from Volvo after buying all my cars in the past, but I did not get one this time, I wonder if its because I complained about the road noise in my current XC90 and they would expect a poor review.
Thinking back though I am sure all my surveys arrived in the normal post not via email. But I usually tick boxes to refuse marketing emails in any forms I sign or send via the internet. Which include 3rd party partners.

You do not need to fill in the survey, I would just delete the email if you are concerned at all.

Apr 3rd, 2018, 20:45	#1
anotherv60 Master Member Last Online: Feb 28th, 2024 19:49 Join Date: Sep 2016 Location: Derbyshire	Volvo Quality Survey Hi Folks, I have received an email reportedly from Volvo asking me to take a survey about Volvo Quality: "Thank you for your purchase of a Volvo V90. We truly appreciate having you as our customer and your trust in us. We would like to invite you to participate in an important survey regarding your experience with the vehicle so far. We strive to deliver cars and services that are truly "Designed Around You," so your feedback will be analysed and used by our engineers to continuously improve the way we develop and build Volvo cars. You may have already received a survey regarding your dealership experience. This survey is different, and specific to the quality of your Volvo V90." Is this legit? Anyone else done this survey? The email address it comes from is volvo-qualitysurvey@volvo-quality.co.uk - just wonder if this is spam or for real - I have had the car since January. Thanks, AnotherV60 __________________ MY20 XC40 T4 R-Design, Xenium, Intellisafe Pro, Winter, Tow bar, Thunder Grey Previous: MY18 V90, MY15 V60

Apr 3rd, 2018, 21:11	#5
Driver Dave Member Last Online: Oct 7th, 2022 15:19 Join Date: Jul 2015 Location: Northern Scottish Highlands	Ring Volvo UK and ask them if they can verify that email address. If not bin it. __________________ MY17 XC90 D5 Power-pulse Inscription, 5 Double Spoke alloys, Luminous Sand, Amber Leather, Linear Walnut Inlays, Winter Pack, Xenium Pack, BLIS, Dark Tinted Windows, Towbar, Mud flaps, PoleStar

Apr 3rd, 2018, 21:18	#7
Bernard F Senior Member Last Online: Jul 14th, 2021 14:57 Join Date: Jul 2014 Location: Brentwood	I checked the web site volvo-quality.co.uk and it has every appearance of being genuine but if you are worried just delete it. There are no links to open which is another good sign. __________________ XC60 T5 MY18 Inscription Pro, Intellisafe Pro, Xenium, Keyless, Silver, Dark windows, Tempa spare wheel.

Apr 3rd, 2018, 21:22	#8
anotherv60 Master Member Last Online: Feb 28th, 2024 19:49 Join Date: Sep 2016 Location: Derbyshire	Thanks All, I'm really impressed with how quickly the people on this site help out with sharing their knowledge of everything Volvo/car/general knowledge! I'll give them a ring tomorrow and let you know. __________________ MY20 XC40 T4 R-Design, Xenium, Intellisafe Pro, Winter, Tow bar, Thunder Grey Previous: MY18 V90, MY15 V60

Apr 4th, 2018, 09:54	#10
nu11eaf Premier Member Last Online: Today 12:22 Join Date: Mar 2013 Location: Yorkshire man living in County Durham	I have had surveys from Volvo after buying all my cars in the past, but I did not get one this time, I wonder if its because I complained about the road noise in my current XC90 and they would expect a poor review. Thinking back though I am sure all my surveys arrived in the normal post not via email. But I usually tick boxes to refuse marketing emails in any forms I sign or send via the internet. Which include 3rd party partners. You do not need to fill in the survey, I would just delete the email if you are concerned at all. Last edited by nu11eaf; Apr 4th, 2018 at 12:24.

Apr 3rd, 2018, 21:11	#4
Bendolfc Premier Member Last Online: Yesterday 14:20 Join Date: May 2010 Location: Liverpool	The domain is registered to rda group who appear to be legit, probably used by volvo to carry out this type of survey. That said the whois could easily be fake and anyone can send an email purporting to be from anyone so impossible to say really with any certainty.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)