Main dealers so called service

shamus5178 · Jun 5th, 2011, 17:38

Hello all, have had my S40 2.0D for just over a week and have just got round to changing the air filter to a K&N one. Anyway, took the old one out and it clearly hadn't been changed for quite a while, which is a bit strange as the MAIN VOLVO DEALER I bought it from assured me a service had been completed about three weeks before.

Now, am going back to said dealers on Wed to have the condenser changed under warranty, I have also kept said "recently changed filter" and am taking it in with me aswell.

Thoughts on how I should proceed with this please.....

Metblackrat · Jun 5th, 2011, 17:43

The air filter only gets changed every other service so they will probably claim it was an intermediate service they did.

shamus5178 · Jun 5th, 2011, 17:53

It also says in the manual that the DPF changed at 6 yrs or 75000 which ever first, the car is 2005 and 57k, do you think it was changed aswell?

Gel · Jun 5th, 2011, 18:40

In the paperwork is there a copy of the service check list that they issue?

shamus5178 · Jun 5th, 2011, 19:09

Nope, all I have is a dealer stamp in the log book, they must have a print out on their system?

tayandre · Jun 5th, 2011, 19:28

Reminds me of a friend who faithfully used a VW main dealer to service his Golf. Once the car got to 5 years old he decided to use an independant.

The guy did a full service on the car and found the fuel filter was the original fitted to the car when it was manufactured. The date was stamped on the filter. Fortunately he still had all the receipts and went back to complain as he had been charged for two fuel filters. He got £100, a free MOT and the offer of a half price service (declined obviously).

Makes you wonder is it worth asking for all the parts back, even then there's no guarantee they came off your car. I know I won't be using any Volvo dealer in 60 miles radius of me. Average to poor experiences in all, Parks Ayr, Verve Kilmarnock and Taggarts in Glasgow.

Gel · Jun 5th, 2011, 19:29

Before revealing your concern, first ask if they can do you a print out of last service; say you always like to have file copy.

Go outside and see if air filter change is ticked!

shamus5178 · Jun 5th, 2011, 19:42

Cunning, like the idea, will try this, whats your thought on the DPF? would bet money this hasnt been touched even though it at its six year point..

Clan · Jun 5th, 2011, 19:44

Quote:

Originally Posted by shamus5178

Hello all, have had my S40 2.0D for just over a week and have just got round to changing the air filter to a K&N one. Anyway, took the old one out and it clearly hadn't been changed for quite a while, which is a bit strange as the MAIN VOLVO DEALER I bought it from assured me a service had been completed about three weeks before.

Now, am going back to said dealers on Wed to have the condenser changed under warranty, I have also kept said "recently changed filter" and am taking it in with me aswell.

Thoughts on how I should proceed with this please.....

the air filter should be changed every 36000 mile service or 3 year service , your low mileage would be the latter . Was the last service in your book headed a 72000 mile service ? When the air filter comes out to be changed at the correct interval it is invariably quite dirty .

Michael J · Jun 5th, 2011, 19:46

How things have moved on... The specified interval for air filter element change used to be 24,000 miles. Mind you, they used to use big filters.

Ed: ah, I see from the post above that things remain much as they were. Good show.

Jun 5th, 2011, 17:38	#1
shamus5178 Junior Member Last Online: Feb 8th, 2014 11:10 Join Date: Apr 2011 Location: Ashford, kent	Main dealers so called service Hello all, have had my S40 2.0D for just over a week and have just got round to changing the air filter to a K&N one. Anyway, took the old one out and it clearly hadn't been changed for quite a while, which is a bit strange as the MAIN VOLVO DEALER I bought it from assured me a service had been completed about three weeks before. Now, am going back to said dealers on Wed to have the condenser changed under warranty, I have also kept said "recently changed filter" and am taking it in with me aswell. Thoughts on how I should proceed with this please.....

Jun 5th, 2011, 18:40	#4
Gel Member Last Online: Mar 21st, 2015 17:47 Join Date: Aug 2008 Location: Thames Valley	In the paperwork is there a copy of the service check list that they issue? __________________ Gel-Berkshire: 1st Volvo + Well pleased V50 R SE_2008 MY: 477 Inscription Electric Silver

Jun 5th, 2011, 19:29	#7
Gel Member Last Online: Mar 21st, 2015 17:47 Join Date: Aug 2008 Location: Thames Valley	Before revealing your concern, first ask if they can do you a print out of last service; say you always like to have file copy. Go outside and see if air filter change is ticked! __________________ Gel-Berkshire: 1st Volvo + Well pleased V50 R SE_2008 MY: 477 Inscription Electric Silver

Jun 5th, 2011, 19:46	#10
Michael J Master Member Last Online: Jan 21st, 2018 16:48 Join Date: Nov 2010 Location: Nottingham	How things have moved on... The specified interval for air filter element change used to be 24,000 miles. Mind you, they used to use big filters. Ed: ah, I see from the post above that things remain much as they were. Good show. __________________ rollin' rollin' rollin'

Jun 5th, 2011, 17:43	#2
Metblackrat Senior Member Last Online: Jul 19th, 2012 22:29 Join Date: Mar 2006 Location: Hatfield	The air filter only gets changed every other service so they will probably claim it was an intermediate service they did.

Jun 5th, 2011, 17:53	#3
shamus5178 Junior Member Last Online: Feb 8th, 2014 11:10 Join Date: Apr 2011 Location: Ashford, kent	It also says in the manual that the DPF changed at 6 yrs or 75000 which ever first, the car is 2005 and 57k, do you think it was changed aswell?

Jun 5th, 2011, 19:09	#5
shamus5178 Junior Member Last Online: Feb 8th, 2014 11:10 Join Date: Apr 2011 Location: Ashford, kent	Nope, all I have is a dealer stamp in the log book, they must have a print out on their system?

Jun 5th, 2011, 19:28	#6
tayandre Senior Member Last Online: Jun 25th, 2013 21:37 Join Date: Dec 2009 Location: Kilmarnock	Reminds me of a friend who faithfully used a VW main dealer to service his Golf. Once the car got to 5 years old he decided to use an independant. The guy did a full service on the car and found the fuel filter was the original fitted to the car when it was manufactured. The date was stamped on the filter. Fortunately he still had all the receipts and went back to complain as he had been charged for two fuel filters. He got £100, a free MOT and the offer of a half price service (declined obviously). Makes you wonder is it worth asking for all the parts back, even then there's no guarantee they came off your car. I know I won't be using any Volvo dealer in 60 miles radius of me. Average to poor experiences in all, Parks Ayr, Verve Kilmarnock and Taggarts in Glasgow.

Jun 5th, 2011, 19:42	#8
shamus5178 Junior Member Last Online: Feb 8th, 2014 11:10 Join Date: Apr 2011 Location: Ashford, kent	Cunning, like the idea, will try this, whats your thought on the DPF? would bet money this hasnt been touched even though it at its six year point..

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