|
S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General Forum for the SPA-platform 60- and 90-series models |
Information |
|
Service UpsellingViews : 1987 Replies : 24Users Viewing This Thread : |
|
Thread Tools | Display Modes |
Sep 18th, 2023, 18:52 | #11 |
New Member
Last Online: Yesterday 14:47
Join Date: Jul 2021
Location: Sheffield
|
We have Stoneacre in Sheffield although it’s not explicitly obvious that’s who are the franchise owners. I only discovered this when looking at ordering a new XC40 in 2020 they were so disinterested and when I saw the finance documents headed with the Stoneacre logo I immediately got cold feet. One good thing that came from the lockdown was the delayed order which allowed me to look elsewhere at stock new vehicles which I ended up buying from Clive Brook in Huddersfield, who were superb. I also looked at Riverside Doncaster who were also great and would use them for servicing if the Stoneacre site wasn’t so convenient, however that comes at a cost namely extras which they try to add on such as air conditioning treatments, brake fluid replacement at two years old (even though the fluid in use was within specification), etc etc. The staff on site are fine it’s the call centre pests that are the problem. Maybe when the 5year service plan is up I’ll look further afield.
|
Sep 18th, 2023, 18:59 | #12 |
Premier Member
Last Online: Today 10:22
Join Date: Dec 2002
Location: Sheffield
|
Have heard good things about Clive Brook too, but Doncaster is on my way from home to work so always works out well. They know me and I know them too.
I am booked to go and see an EX30 at Clive Brook in Bradford in November so will be interesting to see what kind of feeling I get from them. I also hear great stuff about Ray Chapman in York and Malton too.
__________________
Currently:- - MY24 EX30 Ultra, Long Range, Single Motor, Black, Mist - MY16 XC90 T8 Momentum, Magic Blue 176k FOR SALE - MY17 V60 T4 Power Blue. Previously:- 1997 V70 T5 exPolice; 2005 V50 2.0D; 2013 XC70 D5 Last edited by Philip Fisher; Sep 18th, 2023 at 19:06. |
Sep 18th, 2023, 19:15 | #13 |
New Member
Last Online: Yesterday 14:47
Join Date: Jul 2021
Location: Sheffield
|
Clive Brook Volvo were recently bought out by Ray Chapman motors after Clive Brook retired. Most if not all of the staff have remained and the two franchises had a very similar feel about them when I was looking so that should be a good thing.
When Riverside Doncaster was being refurbished a lady had taken her XC60 to Stoneacre Sheffield for servicing, I assume out of warranty, as the proposed repair operations were “enhanced “ (her words not mine). She really tore a strip off the service manager!! |
The Following User Says Thank You to Metroman For This Useful Post: |
Sep 18th, 2023, 20:06 | #14 |
Member
Last Online: Mar 3rd, 2024 10:07
Join Date: Jan 2014
Location: Sheffield
|
I swapped the Stoneacre numberplates on my car for Clelands ones as A) Stoneacre drilled theirs crooked so they looked rubbish and B) I didn't want to advertise Stoneacre because their call centre people hard selling nonsense extras after I bought my car annoyed the hell out of me.
__________________
Current: MY24 Vapour Grey B5 XC90, 2004 C70 T5 Collection (manual), 1993 940 estate. Previously: 2006 S80 V8 Sport, 1998 V70 2.5 20v XLT, 2008 V50 T5 R-Design. |
Sep 18th, 2023, 21:51 | #15 |
Master Member
Last Online: Jan 7th, 2024 21:44
Join Date: May 2011
Location: Ex-owner: V60 D6 Polestar
|
As above, Ray Chapman - Malton, York, Huddersfield (Clive Brooks purchase)
Last edited by Ulrikas PA; Sep 18th, 2023 at 22:56. |
Sep 18th, 2023, 22:11 | #16 |
New Member
Last Online: Yesterday 14:47
Join Date: Jul 2021
Location: Sheffield
|
Yes , Ray Chapman motors took on the Clive Brook dealerships in Huddersfield and Bradford earlier this year.
|
Sep 18th, 2023, 22:49 | #17 | |
Member
Last Online: May 2nd, 2024 13:20
Join Date: Apr 2006
Location: Sheffield
|
Quote:
This year I’m having my 1st service at riverside Doncaster because a) they were good when in bought the car last October, b) you speak to/email a real person and c) courtesy cars are free. Worth the trip!
__________________
Current - MY23 V60 Recharge T6 Ultimate (AAOS) | Fusion Red Previous - MY19 V60 Momentum D4 | MY11 V60 Drive SE | MY08 V70 D5 SE Geartronic | MY06 S40 2.0D SE |
|
The Following User Says Thank You to ian77 For This Useful Post: |
Sep 19th, 2023, 08:46 | #18 |
Junior Member
Last Online: May 2nd, 2024 22:27
Join Date: Sep 2019
Location: Rotherham
|
The sales manager when we last visited Stoneacre Sheffield a few years ago was quite rude and I wouldn’t revisit. I also got plagued by their contact centre and had to ask them to remove my details.
We bought our first XC60 four years ago from Riverside Doncaster and more recently our latest one from Leeds. Both were excellent to deal with and Doncaster service department are very good too and go out of their way to help.
__________________
Tony R 2023 XC60 B4 Plus Thunder Grey - Blond Interior |
The Following 3 Users Say Thank You to Tonyr027 For This Useful Post: |
Sep 19th, 2023, 09:54 | #19 |
Junior Member
Last Online: Yesterday 19:48
Join Date: Jun 2017
Location: Halifax
|
I bought a 16 plate S60 from Riverside Doncaster and had it serviced and mot there for the last 7 years, no problem what so ever so my new S60 will be going there too
|
The Following User Says Thank You to Otl1uk For This Useful Post: |
Sep 19th, 2023, 13:24 | #20 | |
Premier Member
Last Online: Today 10:22
Join Date: Dec 2002
Location: Sheffield
|
Quote:
Courtesy cars are all XC40s now. I had an XC40 recharge the last time I was in which was quite a nice thing to tool about in for the day.
__________________
Currently:- - MY24 EX30 Ultra, Long Range, Single Motor, Black, Mist - MY16 XC90 T8 Momentum, Magic Blue 176k FOR SALE - MY17 V60 T4 Power Blue. Previously:- 1997 V70 T5 exPolice; 2005 V50 2.0D; 2013 XC70 D5 |
|
The Following User Says Thank You to Philip Fisher For This Useful Post: |
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
|
|