Map has disappeared on 2013 XC60 Satnav

adambsmith · Apr 4th, 2017, 18:23

Left work tonight to find that my Sat Nav is not displaying a map. The display is fine as other screens work fine - but just shows black where the map should be. See attached pic.

Any ideas? I am out of warranty and fear £££

Have tried leaving the car off for a few mins and going back - still the same. Reset all settings and user data - still the same. Defo picking up the satellites too - can see them in settings.

manback · Apr 4th, 2017, 19:44

Can you check the sd card? If it's the model that has one in the glove box?

adambsmith · Apr 4th, 2017, 19:45

Quote:

Originally Posted by manback

Can you check the sd card? If it's the model that has one in the glove box?

Pretty sure it's a HD drive on my model. Never noticed a SD Card.

Cheers

Voltan · Apr 4th, 2017, 23:00

Can you not try downloading the May 2016 map update to USB from the Volvo web site as these are now free and try re-installing though I'm not sure if an active base map is required to do that - but worth a try? You would need also the Sensus upgrade referred to in the linked page, installed by your dealer.

http://support.volvocars.com/uk/cars...=2013&sw=12w20

Also, for the first two years, your car with Sensus would have been eligible for the Mapcare program and you should have received 2 sets of DVD updates with an authentication code. If you don't have any codes it might be difficult to get hold of them now as the Mapcare program has been discontinued, but the DVD's themselves are available cheaply on auction sites.

adambsmith · Apr 6th, 2017, 06:47

Oddly, the system came back to life on its own last night.

We travelled to the Liverpool v Bournemouth game using Waze on my iPhone but on getting back to the car after the game, I checked the Nav screen and the map was back and working fine. A bit annoying that all my settings and favourites have been lost when I reset the whole thing in an effort to get it going.

I had booked in at the dealer for Monday. Will give the system a good go before deciding whether to cancel that appointment.

Apr 4th, 2017, 23:00	#4
Voltan Senior Member Last Online: Aug 1st, 2023 22:34 Join Date: Aug 2012 Location: Scotland	Can you not try downloading the May 2016 map update to USB from the Volvo web site as these are now free and try re-installing though I'm not sure if an active base map is required to do that - but worth a try? You would need also the Sensus upgrade referred to in the linked page, installed by your dealer. http://support.volvocars.com/uk/cars...=2013&sw=12w20 Also, for the first two years, your car with Sensus would have been eligible for the Mapcare program and you should have received 2 sets of DVD updates with an authentication code. If you don't have any codes it might be difficult to get hold of them now as the Mapcare program has been discontinued, but the DVD's themselves are available cheaply on auction sites. __________________ MY19 XC60 D4

Apr 4th, 2017, 19:44	#2
manback Member Last Online: Oct 19th, 2023 11:16 Join Date: Jan 2010 Location: Do you even LAMBDA SOND bro??	Can you check the sd card? If it's the model that has one in the glove box?

Apr 6th, 2017, 06:47	#5
adambsmith Senior Member Last Online: Today 15:40 Join Date: Jan 2009 Location: York	Oddly, the system came back to life on its own last night. We travelled to the Liverpool v Bournemouth game using Waze on my iPhone but on getting back to the car after the game, I checked the Nav screen and the map was back and working fine. A bit annoying that all my settings and favourites have been lost when I reset the whole thing in an effort to get it going. I had booked in at the dealer for Monday. Will give the system a good go before deciding whether to cancel that appointment.

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