D5 (D5244T to 2005) 0252 D5 Injectors, Starting Problem What volvo contribution?

[sail&fish]

Only 5 months a Volvo owner (02/52 V70 D5 82,000 miles) and I have started having winter starting problems. Reading this forum I guessed it may be injectors but took it to a local specialist just in case. He put it on the diagnostic (no fault found) and cleaned the injectors. The problem is still there and it requires a lot of cranking to start- this morning 7 degrees centigrade.

I have contacted the local Volvo dealer and booked it in for next week. He said they have had some problems with 2002 cars and that if it was injectors he would contact Volco UK for a contribution. He also pointed out that the car has not been volvo serviced for the last 2 years; it has been serviced in a volvo specialist.

So my question is what sort of contributuon should I be looking for from Volvo and what sort of noises should I make to them?

thanks in advance

[JIM C]

Hello and welcome to the forums.

This might be of interest.

http://www.volvoforums.org.uk/showth...ector+problems

[Paul Clifton]

At that age and mileage I doubt there will be any contribution at all, but its worth pressing the point you never know.

Paul.

[sail&fish]

Thanks for help.

Well today the dealer diagnosed the need for 5 injectors. He had spoken to Volvo UK who said they could not assist as the car had not been fully main dealer serviced, though injectors are not a service item.

I then spoke to Volvo Customer Relations (08457 564636). They could not express an opinion:

• about the length of time injectors should last.
• whether it was primarily a 2002 model problem.
• whether dealer servicing would have extended the life of the injectors.
• if 2 pence a mile as the running costs for injectors seemed a lot.

They did say that the last 3 independent volvo specialist services did not constitute a volvo service history and therefore they could not show goodwill in this case.

So £1500 it is and I'll never recommend a D5 to anybody if they are worried about running costs.

[John_C]

That's a pity, if not unexpected

You might want to investigate other sources for the injectors, when all's said and done they are just another part (made by Bosch I believe or some other large automotive component company if not) and I suspect you will pay a LOT of money for the "Volvo" stamp on the side of the box.

A good diesel specialist should be able to help you if someone can recommend one in your area?

Cheers,
John

[CTCNetwork]

Hi,

Given that the volvo independent is an ex volvo mechanic and the garage used volvo recommended service components (filters oil etc) then that service is as good as a volvo dealers service - especially for warranty claims - the tie between volvo dealer servicing and car warranties has been broken by trading standards/competition/whatever..

For Volvo to say that it is not good enough would be say that any independent serving is no good - including for warranty claims.

You would be best off advising VCUK of this fact and tell them to look forward o their day in court..
Given that a number of people have had issues with D5 injectors, you are not the only one..

Get your papers from your local county court and see your local CAB and speak to your trading standards people..

Des. . .

[JIM C]

Have you read this thread?

http://www.volvoforums.org.uk/showth...t=d5+injectors

[sail&fish]

Well its now fixed; £219.50 for each injector and £178 for diagnosis and fitting. All up a shade under £1500 with the VAT including door to door service. Though unpalatable, I think the garage did right by me. My local independent said he could do it cheaper but that there can be problems getting them out and if that was the case his price would rise; he advised the main dealer route with the fixed price.

I had a look at the OFT ruling on dealer servicing. This only covers manufacturers warranty; it appears that after market warranty are allowed to specify servicing. I did challenge Volvo again that my car had an independent volvo service in line with the OFT ruling and asked they reconsider. There response was:

"Regards to your query concerning a goodwill gesture towards the replacement of injectors in your vehicle. Volvo Customer Relations are unable to assist in terms of offering a goodwill gesture due to the poor servicing history on your vehicle. Volvo Car UK Ltd cannot guarantee the life expectancy of any component. This is why we provide warranties for our vehicles new and used, to assist our customers in the unlikely event that a part for a newly built vehicle should fail or malfunction. After this point, Volvo may consider a goodwill gesture towards the cost of a repair, depending on such factors as age, mileage, service history and customer loyalty"

So for those considering buying a used car, or opting out of main dealer servicing it may be worth considering what the main dealer thinks of independent specialist servicing.

I tried to google a cheaper place to buy injectors but any search with injectors, D5 and volvo in just brings up complaints about early failure - nuff said.

[Clan]

Its extremely unlikely that you needed 5 injectors ... When the problem first arose volvo changed all 5 BUT they later brought out single kits to change just the faulty ones .
It is very quick and easy to determine which injector is faulty it has been described by me and others elsewhere here .

I have never seen more than two faulty injectors on one car ...

At least you will be ok for many years to come now .. and this doesnt happen to ALL 2002 D5's by any means just the odd one here and there out of the 100's of 1000's sold ..

[v8disco]

So hows the starting now. Mine has the same problem but fired this morning at an indicated -7 degrees after no more cranking than usual