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S60 & V60 '11-'18 / XC60 '09-'17 General Forum for the P3-platform 60-series models |
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XC60 Active Bending Headlight FailureViews : 7627 Replies : 46Users Viewing This Thread : |
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Dec 14th, 2018, 20:47 | #41 |
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Well done you lets hope it does some good.
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Dec 20th, 2018, 17:05 | #42 | |
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Quote:
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Dec 21st, 2018, 00:33 | #43 |
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Nothing positive from me I’m afraid. Still no response from them following my letter.
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__________________________ 2014 (MY15) XC60 D4 (VEA) 181 R-Design FWD Manual, Passion Red, Privacy, Winter Pack with ABL, On Call, Tempa, F&R Park Assist & Camera, Sensus with Premium Sound |
Jan 20th, 2019, 09:20 | #44 |
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Update... Got a phone call from my dealers on Friday morning to tell me that they had received a call from a senior manager at Volvo Warranty instructing them to order the replacement headlight unit. I haven’t received any official confirmation from either Volvo or their warranty providers but looks like they have accepted my claim.
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__________________________ 2014 (MY15) XC60 D4 (VEA) 181 R-Design FWD Manual, Passion Red, Privacy, Winter Pack with ABL, On Call, Tempa, F&R Park Assist & Camera, Sensus with Premium Sound |
Jan 20th, 2019, 09:56 | #45 |
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Brilliant news. Once the headlight unit has been fitted and you are confident there is no chance of a bill coming your way, I would send Volvo UK and the warranty co. an email stating that you now assume any future failure involving a headlight unit will also be covered and that you will be circulating information about their acceptance of liability on these forums and wider social media.
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Jan 20th, 2019, 11:11 | #46 | |
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I hope I will get a formal response from them for my initial letters but knowing Volvo as I do now, I very much doubt it.
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__________________________ 2014 (MY15) XC60 D4 (VEA) 181 R-Design FWD Manual, Passion Red, Privacy, Winter Pack with ABL, On Call, Tempa, F&R Park Assist & Camera, Sensus with Premium Sound |
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Feb 15th, 2019, 17:57 | #47 |
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I have just purchased a years extended Volvo warranty for my just 3 year old XC60 (end of the month!) on the basis of your success as I also have the bi-xenon headlights with Active Shadow Tech and originally was going to get the warranty until your issue. Great that you kept us all informed and succeeded as that makes me more reassured that my investment is worth while.
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