Volvo owners club insurance scheme via chris knott insurance

[Chaddie]

Originally Posted by TimatChrisKnott

We currently are getting more NEW BUSINESS CUSTOMERS from this club than any of the other 250. It's natural that you are much more likely to get people moaning on a forum than those who are happy with the scheme but these comments go beyond belief!

I am not going to answer you in a personal nature because the comments are a little immature and unjustified.

I will say that the policy is, and always has been excellent - i am insured on the same scheme and i know the policy and am happy to insure on it especially as i've been in the industry for 20+ years.

It is rare IF EVER that i have heard someone moan about the policy being lacklustre.

Re car models whether turbo's or not, we use the registration number software to show the car type so your comments re that are again inaccurate.

If your car doesn't fit the classic scheme, then we can't quote on it. Simple as that!

I am even willing to listen to the recorded call if you pm your phone number from which you called us and the approximate date because from the years of experience i've had on forums, I know that people don't often respond when we state our side on the forum.

I don't say that in a boastful way but usually this is what happens because the whole story comes out.

Sorry to speak like this but it's a little annoying when the scheme is so successful and then people say things like the above.

We don't insure limos and can't understand why you are harping on about it because we never offered this tyoe of insurance.

You may of been in the insurance business for 20yrs; I was in customer service for 20yrs and I wouldn't of been if I'd replied to our customers in this manner.

You should remember that the definition of a complaint is "an expression of disatisfaction, oral or written, justified or not"


If this is how Chris Knott treats customers, then I won't be phoning them come renewal time.