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PV, 120 (Amazon), 1800 General Forum for the Volvo PV, 120 and 1800 cars

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Brookhouse

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Old Jul 6th, 2019, 13:05   #1
tdz840
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1. Anyone experiencing issues buying stuff via the Brookhouse website. Tried phone (two different mobiles), PC (both home and work) and PayPal. All the same issues, canít get to the final payment page. Iíve registered different accounts with different passwords and emails but the same issue each time. Iíve mailed Simon and he has responded quickly saying there had been issues but now resolved (that was at the beginning of this week)
2. Anyone have trouble ringing Brookhouse? Iíve rung many many many times but the phone just rings without answer. Simon mentioned he and Darren are busy on other phones but I must have run five times a day for a week.
3. Apart from Brookhouse anyone else supply the door panels (tan) for an 1800S in the UK. I donít really want to move a way from Brookhouse having used them for 15 years but I need parts!
Russ
PS apparently open on Saturday until 1800, can someone see if they can get a pickup?

Last edited by tdz840; Jul 6th, 2019 at 13:07. Reason: Grammar!
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Old Jul 7th, 2019, 08:21   #2
edworcs
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Russ,

I placed an online order on Wednesday this week and it was delivered on Thursday.

The websiteís payment page ďworked for meĒ.

I raised a point about confusing delivery prices on their P&P page via the email link (1501g might be better as 15001g/15kg) and got a reply from Simon via email.

I didnít need to phone, so I canít comment about that.

Ed
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Old Jul 7th, 2019, 08:31   #3
tdz840
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Quote:
Originally Posted by edworcs View Post
Russ,

I placed an online order on Wednesday this week and it was delivered on Thursday.

The websiteís payment page ďworked for meĒ.

I raised a point about confusing delivery prices on their P&P page via the email link (1501g might be better as 15001g/15kg) and got a reply from Simon via email.

I didnít need to phone, so I canít comment about that.

Ed
Thanks Ed
Iím sure itís me but I just cannot seem to place an order for these interior panels.
They have introduced a simple maths calculation presumed to repel spam. However, mostly it is this position in the process that doesnít go further.
I even resorted to using a calculator worried my mental maths may be the issue!!
Iím sure I will get there!
Russ
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Old Jul 7th, 2019, 10:03   #4
Derek UK
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I haven't explored this Russ but have you signed up for an account? If you have I would think that you wouldn't have to do the anti-spam/captur thing with an order. I haven't ordered anything for a few months but I've not had any problems whether it's online or on the phone. Email enquiries I gave up on long ago.
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Old Jul 7th, 2019, 11:55   #5
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I haven't explored this Russ but have you signed up for an account? If you have I would think that you wouldn't have to do the anti-spam/captur thing with an order. I haven't ordered anything for a few months but I've not had any problems whether it's online or on the phone. Email enquiries I gave up on long ago.
Derek
Never had a problem before with Brookhouse. Always quick and easy.
Simon mentioned they had issues but now resolved.
Iíve refistered 3 accounts with different emails and addresses. Still the same and the anti spam think appears extant wether registered or guest.
Will try and again later
Russ
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Old Aug 11th, 2019, 10:20   #6
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They always take ages to answer phone, but prices are usually cheaper on phone than online.
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Old Aug 11th, 2019, 12:33   #7
ovlov236
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well i do know they were doing a stock take recently maybe its a knock on effect with late orders .......Louise
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Old Aug 11th, 2019, 19:46   #8
cassell
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I ordered three items from the website last week for my ES, all worked perfectly OK, total cost of parts was around £47. Postage came out at an additional £8 which I thought was a bit high but heyho.

Items delivered within two days and without any request Simon emailed and credited my paypal with a postage refund of just over a fiver.

Can't fault Brookhouse, their online ordering system or Simon!

Last edited by cassell; Aug 11th, 2019 at 19:47. Reason: my spelling!
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Old Aug 13th, 2019, 19:47   #9
tdz840
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All good for me now and ordering once again a pleasure rather than a chore!
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Old Aug 18th, 2019, 18:25   #10
sleek lemur
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I find them very fair and efficient. They do take ages to answer the phone, buy when they do they're keen to help. Eg I called re fresh air vent cables last week and although they didn't stick them, Simon quickly located them at his supplier and I got them the next day. Simon v good at answering emails. Having come from Mercedes SL ownership, I really appreciate the difference between Brookhouse and the SL Shop!
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