Johnsons Gloucester, did me a favour!

ZacAttack · Nov 2nd, 2007, 08:57

Just thought tell you about my experience with Johnsons.

I bought some service stuff for my wifes T4 yesterday. it's a 98 and you have to reset the service light with a gizmo....no other method has ever worked.

I chance my arm when I can so asked them if there was anyone who could reset my service light for a tenner....bless them they said "yes no problem Sir" and came out to the car and did it for free!

So my advice to anyone who has the service light on if you don't want to buy the tool, buy the service stuff from a dealer then ask them to turn it off for a couple of quid.

Fair play to Johnsons very good at customer service...I'll go back there.

Chris

JIM C · Nov 2nd, 2007, 09:05

Good to give positive feed back on the forum.

Thats good customer service.

Thanks

TonyM · Nov 2nd, 2007, 09:34

I bought my V40 new from there in 1999 (just before Johnsons took over) and they've looked after it ever since.

Their customer service has always been excellant. The only complaint I would have is the usual gripe about excessive labour charges.

Its going in there for 120,000 service and MOT in a couple of weeks' time.

MBSnr · Nov 2nd, 2007, 12:03

Just so you know, there is a simpler method than involving the dealer.

RESETTING SERVICE LAMP ON 1999 S40/V40

1, Hold down the odometer button

2, Turn the ignition so all the lights come on

3, Keep holding the odometer down for 30 secs or until the service light starts flashing

4, Release the odometer button

TonyM · Nov 2nd, 2007, 12:29

Unfortunately that method doesn't work with earlier models. For models up to early 1999 it has to be done by the dealer.

MBSnr · Nov 2nd, 2007, 13:32

Oh - fair enough!

Nov 2nd, 2007, 08:57	#1
ZacAttack Junior Member Last Online: Dec 8th, 2015 10:52 Join Date: Aug 2007 Location: Gloucestershire	Johnsons Gloucester, did me a favour! Just thought tell you about my experience with Johnsons. I bought some service stuff for my wifes T4 yesterday. it's a 98 and you have to reset the service light with a gizmo....no other method has ever worked. I chance my arm when I can so asked them if there was anyone who could reset my service light for a tenner....bless them they said "yes no problem Sir" and came out to the car and did it for free! So my advice to anyone who has the service light on if you don't want to buy the tool, buy the service stuff from a dealer then ask them to turn it off for a couple of quid. Fair play to Johnsons very good at customer service...I'll go back there. Chris Last edited by ZacAttack; Nov 2nd, 2007 at 10:47.

Nov 2nd, 2007, 09:05	#2
JIM C Forum Support Team Last Online: Jul 4th, 2021 16:28 Join Date: Dec 2003 Location: Scotland View Photos By: JIM C	Good to give positive feed back on the forum. Thats good customer service. Thanks __________________

Nov 2nd, 2007, 09:34	#3
TonyM VOC Member Last Online: Nov 27th, 2023 09:56 Join Date: Nov 2003 Location: Stonehouse, Glos.	I bought my V40 new from there in 1999 (just before Johnsons took over) and they've looked after it ever since. Their customer service has always been excellant. The only complaint I would have is the usual gripe about excessive labour charges. Its going in there for 120,000 service and MOT in a couple of weeks' time. Last edited by TonyM; Nov 2nd, 2007 at 09:34. Reason: Spelling !

Nov 2nd, 2007, 12:03	#4
MBSnr Junior Member Last Online: Feb 14th, 2014 15:16 Join Date: Jan 2006 Location: Galway	Just so you know, there is a simpler method than involving the dealer. RESETTING SERVICE LAMP ON 1999 S40/V40 1, Hold down the odometer button 2, Turn the ignition so all the lights come on 3, Keep holding the odometer down for 30 secs or until the service light starts flashing 4, Release the odometer button

Nov 2nd, 2007, 12:29	#5
TonyM VOC Member Last Online: Nov 27th, 2023 09:56 Join Date: Nov 2003 Location: Stonehouse, Glos.	Unfortunately that method doesn't work with earlier models. For models up to early 1999 it has to be done by the dealer.

Nov 2nd, 2007, 13:32	#6
MBSnr Junior Member Last Online: Feb 14th, 2014 15:16 Join Date: Jan 2006 Location: Galway	Oh - fair enough!

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)