My VEA D4 XC60 is dead

bigbadbob · Jan 15th, 2015, 19:52

BOO HOO my EGR valve has blown up, not fixable so will go to Volvo dealer tomorrow

K5 Gus · Jan 15th, 2015, 21:03

Oh no

How many miles have you done ?

craigv60 · Jan 15th, 2015, 21:42

Sorry to hear that, what happened? Is it losing coolant from the EGR cooler? Has the engine gone into limp mode?

Spitfire4 · Jan 15th, 2015, 22:31

B.H. Hope it's sorted soon, feel for you.

sunshinetours · Jan 16th, 2015, 09:30

Oh dear - not good

bigbadbob · Jan 16th, 2015, 18:10

Its done 7300 miles, and the news from Volvo is there are none to be had and they don't know when they will be in, they are on order from Sweden!

Bit of a mess really I can only get a loan car from Volvo assist for 3 days including the weekend, and if I want to have it longer then I pay, or at Volvo UK discretion they may provide a car. In the meantime my car stays at the dealers for weeks.

Not very happy with Volvo at the moment

Arianne · Jan 16th, 2015, 19:17

That's terrible customer service. The car's under warranty, you bought it brand new and the delay is being caused by Volvo proving unable to supply parts.

Am I missing something or would not a 'premium' brand be offering a courtesy car until the fault is corrected. You've only got 7k on the clock and, judging by the other strand on this forum at the moment, it seems the EGR is a known fault with the new D4 VEA engines?

Give them a kick and try and get a better deal from your dealer, or go to Volvo customer services UK.

Quite frankly, and you can tell them this from me, if you don't end up posting a happy outcome on this forum after you've spoken to them again.......quite a number of us will be buying that JLR F-Pace at the next changeover time! I will be first in the queue!

Best wishes and keep us informed - we're behind you Bigbadbob, probably broken down on the hard-shoulder behind you by the looks of it

Arianne

wimorrison · Jan 16th, 2015, 19:24

I would be astounded if your dealer didn't provide you with a car. I know my Volvo always did for previous cars when doing warranty work no matter how long it took. The longest they gave me a car was for 6 days and there was absolutely no quibble, question or discussion.

Has your dealer actually said he won't give you one, or are you just looking at the small print on the Volvo documents and surmising that you won't get one?

craigv60 · Jan 16th, 2015, 20:10

Quote:

Originally Posted by wimorrison

I would be astounded if your dealer didn't provide you with a car. I know my Volvo always did for previous cars when doing warranty work no matter how long it took. The longest they gave me a car was for 6 days and there was absolutely no quibble, question or discussion.

Has your dealer actually said he won't give you one, or are you just looking at the small print on the Volvo documents and surmising that you won't get one?

+1 on this. I had my previous V60 trailered to the dealer (Rybook in Warrington) by Volvo Assist and got the Assist hire car for 3 days, but when the fault on my car wasn't fixed in the 3 days, I got a courtesy car off the dealer with no quibbles at all until mine was ready. I didn't even need to ask, they just told me to drive the hire car to them and I could take the courtesy vehicle until mine was fully sorted.

As said above, your car is under warranty and the fault is well known to Volvo: it's the dealer's job to keep you on the road.

ChrisL · Jan 16th, 2015, 20:46

Shocking customer service. I would contact Volvo directly with regards to thus matter

Jan 15th, 2015, 19:52	#1
bigbadbob car nut Last Online: Feb 24th, 2019 07:23 Join Date: Dec 2013 Location: sleaford	My VEA D4 XC60 is dead BOO HOO my EGR valve has blown up, not fixable so will go to Volvo dealer tomorrow __________________ MY14.5 XC60 R Design Lux in Ice White, Manual, Memory Seats, Winter Pack, Privacy Glass, Volvo Tow Bar, Tempa Spare, XC60 Load Liner,

Jan 15th, 2015, 21:03	#2
K5 Gus Senior Member Last Online: Nov 1st, 2023 12:47 Join Date: Aug 2014 Location: Perthshire	Oh no How many miles have you done ? __________________ 2014 (MY2015) V60 SE D4 Nav, Flamenco Red

Jan 15th, 2015, 22:31	#4
Spitfire4 Master Member Last Online: Dec 24th, 2023 11:58 Join Date: Jun 2014 Location: North Yorkshire	B.H. Hope it's sorted soon, feel for you. __________________ My21 XC40 t3 Auto Inscription Pro, glacier silver with blonde

Jan 16th, 2015, 09:30	#5
sunshinetours Senior Member Last Online: Jun 6th, 2017 12:45 Join Date: Sep 2014 Location: South	Oh dear - not good __________________ 2013MY XC60 D5 SE Lux G/tronic in Flamenco Red

Jan 16th, 2015, 18:10	#6
bigbadbob car nut Last Online: Feb 24th, 2019 07:23 Join Date: Dec 2013 Location: sleaford	Its done 7300 miles, and the news from Volvo is there are none to be had and they don't know when they will be in, they are on order from Sweden! Bit of a mess really I can only get a loan car from Volvo assist for 3 days including the weekend, and if I want to have it longer then I pay, or at Volvo UK discretion they may provide a car. In the meantime my car stays at the dealers for weeks. Not very happy with Volvo at the moment __________________ MY14.5 XC60 R Design Lux in Ice White, Manual, Memory Seats, Winter Pack, Privacy Glass, Volvo Tow Bar, Tempa Spare, XC60 Load Liner,

Jan 15th, 2015, 21:42	#3
craigv60 Master Member Last Online: Dec 28th, 2022 17:28 Join Date: Jul 2011 Location: Macclesfield	Sorry to hear that, what happened? Is it losing coolant from the EGR cooler? Has the engine gone into limp mode?

Jan 16th, 2015, 19:17	#7
Arianne Premier Member Last Online: Jan 29th, 2021 20:23 Join Date: Aug 2006 Location: Scotland	That's terrible customer service. The car's under warranty, you bought it brand new and the delay is being caused by Volvo proving unable to supply parts. Am I missing something or would not a 'premium' brand be offering a courtesy car until the fault is corrected. You've only got 7k on the clock and, judging by the other strand on this forum at the moment, it seems the EGR is a known fault with the new D4 VEA engines? Give them a kick and try and get a better deal from your dealer, or go to Volvo customer services UK. Quite frankly, and you can tell them this from me, if you don't end up posting a happy outcome on this forum after you've spoken to them again.......quite a number of us will be buying that JLR F-Pace at the next changeover time! I will be first in the queue! Best wishes and keep us informed - we're behind you Bigbadbob, probably broken down on the hard-shoulder behind you by the looks of it Arianne __________________ 2017 - Range Rover Velar D300 V6 R-dynamic, Corris Grey .......... but drove Volvo XC90 & XC60 from 2006-17 so I have lifetime membership of the forum (thanks people).

Jan 16th, 2015, 19:24	#8
wimorrison Grumpy Old Sod Last Online: Dec 14th, 2021 15:39 Join Date: Jan 2009 Location: Hampshire, nee Scotland	I would be astounded if your dealer didn't provide you with a car. I know my Volvo always did for previous cars when doing warranty work no matter how long it took. The longest they gave me a car was for 6 days and there was absolutely no quibble, question or discussion. Has your dealer actually said he won't give you one, or are you just looking at the small print on the Volvo documents and surmising that you won't get one? __________________ Currently XC60 Previously XC60, V70, S40, ...

Jan 16th, 2015, 20:46	#10
ChrisL Senior Member Last Online: Nov 17th, 2017 13:21 Join Date: Dec 2013 Location: Hull	Shocking customer service. I would contact Volvo directly with regards to thus matter

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