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orange care key with new Volvos

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Old Dec 15th, 2021, 14:03   #1
jim888
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Default orange care key with new Volvos

Just about to pick up my new XC40 and the dealer sent through a walkaround video.

When it got to the keys, they held up the normal black key plus one bright orange 'care' key.

Seems the orange one can't be assigned to a drivers profile and is supposedly for limiting the speed for anyone you lend the orange key to.

I was under the impression that I'd get two full function keys.

Can I reject the car if they don't supply the two standard ones?
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Old Dec 15th, 2021, 14:08   #2
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Originally Posted by jim888 View Post
Just about to pick up my new XC40 and the dealer sent through a walkaround video.

When it got to the keys, they held up the normal black key plus one bright orange 'care' key.

Seems the orange one can't be assigned to a drivers profile and is supposedly for limiting the speed for anyone you lend the orange key to.

I was under the impression that I'd get two full function keys.

Can I reject the car if they don't supply the two standard ones?
Only 1 standard key is supplied plus the orange care key. If you want a second standard key, you have to purchase it separately now - it’s been like this for MY21 and MY22 cars, and the Price Lists show this.

I don’t think that you will be able to reject the car because of this - you could always ask your Dealer if they would be prepared to supply a second key as part of the deal….if you don’t ask…..
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Old Dec 15th, 2021, 14:33   #3
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Happy days - contacted the dealer and they are reprogramming the orange key into a fully functioning one. Volvo TSB TJ 35978.1.0

Last edited by jim888; Dec 15th, 2021 at 14:42.
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Old Jan 21st, 2022, 10:39   #4
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Do you mind saying which dealer did this for you? My dealer has said they're unable to do it...
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Old Jan 21st, 2022, 12:41   #5
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Do you mind saying which dealer did this for you? My dealer has said they're unable to do it...
If he doesn't get back to you, there is only one dealer in Glasgow - Taggarts. You could jump to the conclusion that this was his dealer.

This is of course assuming that his listed location is accurate, and he hasn't travelled down to Ayr, up to Stirling, or across to Edinburgh, or even further chasing a deal, but it would be a good starting point.

You may well get confirmation soon though.
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Old Jan 23rd, 2022, 19:05   #6
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Happy days - contacted the dealer and they are reprogramming the orange key into a fully functioning one. Volvo TSB TJ 35978.1.0
Appreciate you have a solution.

Just to clarify, my wife uses the Care key. It is linked to Profile 2, so launches her settings when she gets in, and works same as mine - so far as we can see.
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Old Jan 26th, 2022, 20:26   #7
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Also have Care key on mine, no profile set but always goes to my settings for radio and car set up, just tells you Carekey is in use on dash display, not an issue for me.
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Old Jan 29th, 2022, 12:27   #8
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It was an issue for me - as once it had locked on to the orange key profile, you couldn't swap profiles (if we swapped drivers on a long trip).

Sorted by the dealer (by quoting the above TJ) and now have 2 keys, 2 normal profiles. The work was done while their computer was connected for a paying job, so this part was done FOC. I imagine there might be a small charge if this was done alone, but not entirely sure.
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Old Jan 31st, 2022, 15:26   #9
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I seemed to have baffled my dealers with this request as they say that this TSB/TJ isn't shown as coming up against my model XC40. The service manager said that it's because I've got the new Google-based ICE system and was taken aback when I told him I haven't, I've got the Sensus software.

I'm not holding out much hope...
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Old Feb 4th, 2022, 10:30   #10
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Happy days - contacted the dealer and they are reprogramming the orange key into a fully functioning one. Volvo TSB TJ 35978.1.0
Seems new cars are now delivered with this fix applied. As Mikeg1 noted, my new 40 orange key is assigned to Profile 2 and is fully functional like the black key - with exception of being able to change the profile settings- and the added benefit of being able to set a maximum speed on it.
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