Volvo Dealer Alloy repair

peteharper · Apr 15th, 2015, 19:43

Had a free puncture repair a few months ago, and the wheel got damaged when they took the tyre off.

it looked like it had been dragged on its face, had a mark similar to a kerbing, and lots of imprints on the front face along the rim.

they agreed to pay for their guy to do a refurb on it.

just got it back today after a 4 hour wait and it still has a couple of marks on it.

some along the face of the wheel, although they aren't very noticeable, but you CAN feel them.

and the attached image shows the worst bit of damage after their touch up.

shall I complain again ?

to me its still noticeable and might get worse ?

pete

WABB · Apr 15th, 2015, 19:52

As a Volvo dealer repair should it not be 'good as new' - I would ask service manager/director to check & if not prepared to redo repair then at very least provide 12 month guarantee on the repair

peteharper · Apr 15th, 2015, 20:17

they left these little bits too - looks like they just sprayed over the marks rather than smoothed them down.

wimorrison · Apr 15th, 2015, 22:10

Chances are that you will get more mark in the wheels that you show just driving back to the dealer.

Is it really worth another 4 hour wait to get them repaired now? just phone him up say your not happy, send him the pictures and get them to fix it when the car is next in for service, that way no heartache or time lost

Blue 8 · Apr 15th, 2015, 22:49

Yes I would, I would want the wheel in.the same A1 condition it was in before they damaged it.

Arianne · Apr 15th, 2015, 23:17

Sometimes it's better to move on......life's too short and it'll be shorter still if we make the wrong choices about the battles we choose to fight.

Personally, I would put it down as one to remember for the future. It shouldn't have happened but it has. They do look like quite minor imperfections now and as long as they have been sealed and won't break open I would shift my thinking onto something else?

For me, the further investment of time and energy, above & beyond the quick call and email suggested by the previous post, doesn't look like a good deal. But each of us will have a different threshold.

Regards, Arianne.

Apr 15th, 2015, 22:10	#4
wimorrison Grumpy Old Sod Last Online: Dec 14th, 2021 15:39 Join Date: Jan 2009 Location: Hampshire, nee Scotland	Chances are that you will get more mark in the wheels that you show just driving back to the dealer. Is it really worth another 4 hour wait to get them repaired now? just phone him up say your not happy, send him the pictures and get them to fix it when the car is next in for service, that way no heartache or time lost __________________ Currently XC60 Previously XC60, V70, S40, ...

Apr 15th, 2015, 22:49	#5
Blue 8 Premier Member Last Online: Aug 13th, 2015 17:06 Join Date: Aug 2008 Location: Medway Towns	Yes I would, I would want the wheel in.the same A1 condition it was in before they damaged it. __________________ Stay away from negative people they have a problem for every solution. Ruby-red pearl 854 GLT 2.5 20v 62k.....Andy

Apr 15th, 2015, 23:17	#6
Arianne Premier Member Last Online: Jan 29th, 2021 20:23 Join Date: Aug 2006 Location: Scotland	Sometimes it's better to move on......life's too short and it'll be shorter still if we make the wrong choices about the battles we choose to fight. Personally, I would put it down as one to remember for the future. It shouldn't have happened but it has. They do look like quite minor imperfections now and as long as they have been sealed and won't break open I would shift my thinking onto something else? For me, the further investment of time and energy, above & beyond the quick call and email suggested by the previous post, doesn't look like a good deal. But each of us will have a different threshold. Regards, Arianne. __________________ 2017 - Range Rover Velar D300 V6 R-dynamic, Corris Grey .......... but drove Volvo XC90 & XC60 from 2006-17 so I have lifetime membership of the forum (thanks people). Last edited by Arianne; Apr 15th, 2015 at 23:20.

Apr 15th, 2015, 19:52	#2
WABB Volvo Owner Last Online: Yesterday 13:15 Join Date: Feb 2012 Location: Edinburgh	As a Volvo dealer repair should it not be 'good as new' - I would ask service manager/director to check & if not prepared to redo repair then at very least provide 12 month guarantee on the repair

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)