Can anyone recommend a dealer...

[AndyN]

I also bought my XC60 from Ray Chapmans in York. Good Sales experience.
Took it back to them two weeks ago for its first service even though they're not the closest Volvo dealer. Was told everything was done and service sheet handed back with all ticks in appropriate boxes.
However they didn't update the Sensus Connect software and didn't reset the Service reminder. Had to take it back a week later to have these done.
This did concern me in what else were just ticked on the sheet and not actually done.
Will see what I do next year

[NigelDay]

Originally Posted by AndyN

I also bought my XC60 from Ray Chapmans in York. Good Sales experience.
Took it back to them two weeks ago for its first service even though they're not the closest Volvo dealer. Was told everything was done and service sheet handed back with all ticks in appropriate boxes.
However they didn't update the Sensus Connect software and didn't reset the Service reminder. Had to take it back a week later to have these done.
This did concern me in what else were just ticked on the sheet and not actually done.
Will see what I do next year

Did they explain why these had been forgotten ? The service reminder is an obvious one for the driver to see, but failure to update the Sensus Connect could go unnoticed !

[AndyN]

Originally Posted by NigelDay

Did they explain why these had been forgotten ? The service reminder is an obvious one for the driver to see, but failure to update the Sensus Connect could go unnoticed !

I pushed but didn't get any clear explanation on why it was marked as done but actually missed off.

[Rooster]

Originally Posted by AndyN

I also bought my XC60 from Ray Chapmans in York. Good Sales experience.
Took it back to them two weeks ago for its first service even though they're not the closest Volvo dealer. Was told everything was done and service sheet handed back with all ticks in appropriate boxes.
However they didn't update the Sensus Connect software and didn't reset the Service reminder. Had to take it back a week later to have these done.
This did concern me in what else were just ticked on the sheet and not actually done.
Will see what I do next year

Did you ask for the sensus software to be updated as it isn't automatically done as part of the service as the service promise software doesn't update audio units,

Most of the sensus software whether it be reloads of modules or upgrades can take anything upto an hour to do,