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S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General Forum for the SPA-platform 60- and 90-series models |
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Dealer service storiesViews : 8736 Replies : 99Users Viewing This Thread : |
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Sep 17th, 2019, 20:30 | #51 |
Junior Member
Last Online: Mar 16th, 2020 16:28
Join Date: Aug 2019
Location: Rotherham
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Well I never to decide if I'm going to use:
Stoneacre Volvo Sheffield; 15mins, 5mls from home Or Riverside Volvo Doncaster; 30mins, 25mls from home I've only heard good things about Doncaster, haven't heard anything either way about Sheffield. Anybody got any experience with Sheffield? |
Sep 17th, 2019, 23:43 | #52 |
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Last Online: Apr 5th, 2024 23:18
Join Date: Jun 2010
Location: Edinburgh
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Just my 2p on Stoneacre given seems to be a few comments on here. My input relates to purchasing the car only, I've never had it serviced there.
XC90 purchase in 2017 from Stoneacre Chesterfield. Andy was the sales guy. Perfectly good, always in touch, did a great deal, looked after me fine. Delivery was on time, picked it up, and he took me to the nearest petrol station as I left and told me to fill it to the brim and he put it on his card. S60 purchase last week from Mill Volvo Sunderland (who are now owned by Stoneacre). Smooth seamless purchase. 1 week from order to pick up - asked to get it a few days earlier than original date and they go it through PDI to meet my request. Got the train to Newcastle railway station and they met me outside. Driver pleasant. Handover done well. Drove off. Had follow up calls asking me if all ok etc. This time it only had 60 miles of juice in it though - ah well, not everything is perfect |
Sep 18th, 2019, 16:32 | #53 | |
Premier Member
Last Online: Yesterday 19:03
Join Date: Dec 2002
Location: Sheffield
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Quote:
The issues were many, but my issues boil down to 2 main points. 1. High staff roatation and rotation across brands. Staff therefore do not have a Volvo ethos and also appear not to give a stuff as they might be servicing Fiats or Citroens or Peugeots or whatever next week. Product knowledge was poor. 2. The call centre. Boy oh boy, the call centre. You cannot speak to the service staff directly. It is all via the call centre with the usual bull you get from a call centre. Different person each time, interaction is all via a crib sheet. No product knowledge. No understanding of anything Volvo related. No continuity, just a minimum wage employee reading a script. I had a courtesy call again from the call centre. Usual stuff, 10 questions, rate from 1 to 10. First question, something like "how happy are you with our service". Rated 1 for the worst and explained, in detail, all about why it was so bad. At this point anyone with a brain would stop the call and get a supervisor to speak to me or try and do something. No. She just carried on like some sort of robot asking all 10 questions and asking me to rate each one. When I rated each one with a 1 she would then ask why, and I would just repeat my grievance. Did I then hear from someone to sort it out - nope. Nothing. Just the worst example of heavily proceedurised, thoughtless box ticking customer service. Then out of the blue 12 months later another call about booking my car in for its service. I explained carefully and politely how their customer service was so woeful that I had removed all business for our company fleet from them and would not be using them again. Their response "OK no problem, thanks for letting me know!". I was trying to explain how this should actually be a problem for him and how he should care, but it fell on deaf ears. Decided never, ever, to darken their doors again.....
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Currently:- MY16 XC90 T8 Momentum, Magic Blue 174k miles. MY17 V60 T4 Power Blue. Previously:- 1997 V70 T5 exPolice; 2005 V50 2.0D; 2013 XC70 D5 |
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Sep 18th, 2019, 17:00 | #54 | |
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Location: Greater Manchester
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Quote:
Problem in that situation is that you never get to speak to anyone who actually CARES. The call centre people doing the courtesy call and the chap calling about booking your service have been asked to do a job and they do it, tick the 'done' box and move on to the next call. Management will eventually receive some collated statistics and your responses will be lost in the noise. It's all very 'corporate' and I'm not surprised you're not using them any more. I wouldn't either.
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XC60 B5 Diesel MY2021 |
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Sep 18th, 2019, 19:06 | #55 |
Member
Last Online: Yesterday 20:18
Join Date: Apr 2006
Location: Sheffield
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I haven’t had an issue with the Stoneacre Sheffield service team, one of the guys on the service desk has worked there (well for Bristol St/Harratts) since I first took a Volvo there in 2007. The other guy had been there longer and recently retired but his replacement seems to have his head screwed on. Not had to test the workshop team hard yet though!
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Current - MY23 V60 Recharge T6 Ultimate (AAOS) | Fusion Red Previous - MY19 V60 Momentum D4 | MY11 V60 Drive SE | MY08 V70 D5 SE Geartronic | MY06 S40 2.0D SE |
Sep 19th, 2019, 00:35 | #56 | |
Junior Member
Last Online: Feb 11th, 2021 16:57
Join Date: Feb 2018
Location: White Horse
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Quote:
Well, According to VOLVO. “When you have your car serviced at a Volvo dealership, we make a pledge to you. It's called the Volvo Service Promise - and it guarantees an unbeatable combination of quality, reassurance and expertise. First, your personal service advisor will deal with any of your questions and make sure you get to where you need to go. Our expert technicians will then give your car a full health check including a free software upgrade to ensure that it's performing at its best. Finally, we'll provide you with 12 months' complimentary Volvo Roadside Assistance and a car wash.” So a software upgrade doesn’t include any relevant software update?
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XC60 R design auto. 360 CAMERA, BLISS, TEMPA SPARE,FRONT PARKING SENSOR CARPLAY 12V POLESTAR Previous cars: E46, E90, X1 E84, F30 320d, F30 330d MPPK. |
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Sep 19th, 2019, 05:54 | #57 | |
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Last Online: Nov 22nd, 2021 00:53
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Location: West of Carmarthen
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Quote:
App updates are the owner/driver’s responsibility to update, just like your phone or tablet. Hint... You do not need to update your maps every time an update becomes available.
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XC90 D5, 2017 Inscription. Dark Grey. Xenium pack. Winter Plus with HUD. Black leather interior with alloy trim inserts. Ownership ended June 2020, Happy motoring times! |
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Sep 19th, 2019, 08:56 | #58 |
Senior Member
Last Online: Feb 26th, 2024 16:44
Join Date: Jul 2015
Location: Manchester
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It does vary. Stoneacre Harrogate updated the maps without being asked the last time my car was in for its service, which I thought was good of them.
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Sep 19th, 2019, 09:10 | #59 | |
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Last Online: Today 00:05
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Location: L/H side
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That is the practical answer , however if you ask they may well help you out if you explain you are not into computers and don't mind waiting an extra hour . . The latest cars Service software update takes around 50 minutes , they usually do that whilst carrying out the rest of the service which takes around an hour these days .
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My comments are only based on my opinions and vast experience . |
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Sep 19th, 2019, 09:41 | #60 |
XC70 Owner/VOC Member
Last Online: Apr 8th, 2024 15:07
Join Date: May 2016
Location: Montreal, QC
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Has anyone here ever used the Independent Volvo Specialist Craig Moncrieff in Edinburgh? I dont want to use my local dealer whether Edinburgh, Perth and Dundee due to the extortionate servicing costs.
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