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S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General Forum for the SPA-platform 60- and 90-series models |
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Private LockingViews : 4737 Replies : 22Users Viewing This Thread : |
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Mar 12th, 2017, 20:38 | #1 |
New Member
Last Online: Mar 17th, 2017 23:21
Join Date: Mar 2017
Location: London
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Private Locking
Hi, first time poster here as I have an issue I thought I'd submit to the forum. I have an XC90 MY2016, and while it's a great car its software has always been extremely glitchy (heating needed to be fixed, screens black out, random error messages), sudden breaking etc). I have put up with these, though my wife would rather we bought something more stable instead - the car drives her nuts.
The latest issue though isn't (I think) a glitch. I had the care valeted on Saturday morning, but when I got back home I discovered the boot wouldn't work. We thought at first it was a key issue, but then noticed the glovebox wouldn't open; it asked for a code. Looking in the manual, we discovered private locking. We have never set this up, or used it (unless my 9 year old has been fiddling....) and so I can only assume that in cleaning the screen, the valet happen to accidently trigger it. Anyway, we have neither a code, nor a "superior code" which is apparently the override code needed if you've forgotten the onetime pin. I used Volvo On Call to talk to Volvo, and they sent me a Pin number. However, it didn't work and seems to be the Pin number needed to link your car to your Volvo On Call subscription. The chap at Volvo On Call though didn't seem to be able to do anything else. Equally, neither the Volvo on call app on my iPhone, nor a factory reset of the car settings (which was a pain, as we lost all navigation history and user profiles) has sorted this. So, now we have car whose tailgate cannot be opened. We will take to Doves in Croydon to sort, but our experience there has typically been that they are not so hot on the software issues and the car ends up staying there for ages. As such, I wondered if anyone knew of a quick fix? I assume not (as it would devalue the whole concept) and I haven't found anything on the web, but I'm keen to avoid driving to Croydon if I can help it..... Thanks for any help Will |
Mar 12th, 2017, 21:29 | #2 |
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Last Online: Dec 2nd, 2020 14:03
Join Date: Sep 2016
Location: Cambridge
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Yep, this is private locking.
The VOC handler can provide an unlock code, although you suggest this doesn't work. I'd pop into your dealer for advice. They can fix themselves - hopefully you can convince them it's urgent! |
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Mar 13th, 2017, 09:50 | #3 |
Senior Member
Last Online: Sep 17th, 2023 19:41
Join Date: Mar 2014
Location: London, UK
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Doves are my local dealer too and like you I haven't been massively impressed. Not sure how close they are to you but I've found Parkside in Orpington to be much more helpful and friendly.
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XC90 D5 Momentum (MY18), Osmium Grey, 22" wheels, Blond nappa, Winter + HUD, Xenium, Illumination, Family, Seat Pack, 12.3" display, 230v 3-pin, Heated rear seats, Tinted, CarPlay, Side running boards, Thinkware F770 F+R |
Nov 12th, 2018, 20:43 | #4 |
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Last Online: Nov 12th, 2018 21:05
Join Date: Nov 2018
Location: Harrogate
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Hi Will,
Did you get this sorted, as it has just happened to me this weekend. Cheers |
Jan 10th, 2019, 13:23 | #5 |
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Last Online: Nov 19th, 2021 13:06
Join Date: Sep 2017
Location: Athens
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I have another issue with Private Locking. It simply does not exist on mine. At the beginning I thought it was a requirement to have the electric rear seat folding seats to be enabled or the locking glove box, but I came across a 2019 XC60 T8 recently which not only did it not have electrical folding rear seats but it was also lacking the electric rear hatch door which I found very strange for an Inscription model with leather dashboard and HK sound system but not electric boot. Anyway this vehicle did have the private locking "button" on sensus, and mine with keyless entry and electric boot does not have it.
Do you all have it? Is there a way to activate it?
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2018 XC60 T5 R Design - Ice White, Panorama, Keyless Entry, 4 Zone Climate, PA, 360 Camera |
Jan 10th, 2019, 13:41 | #6 |
Premier Member
Last Online: Mar 28th, 2024 19:12
Join Date: May 2007
Location: Shrewsbury
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Just checked on my XC60 T5 - if you swip the Center Sensus to access the Right side display, you should find the "Private Locking" icon in the middle of the bottom block of icons.
Then access it with a PIN Code needed for the 1st time you set up it. You can also use the search function on the In-Car Owners Manual for more details, etc.
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XC60 T5 AWD Inscription Pro (MY19). Electric Silver. Xenium & Intellisafe Packs, HUD, HK Sound, Heated Rear Seats, 4 Zone Climate, Towbar, Exterior Styling Kit, Apple CarPlay, Polestar |
Jan 10th, 2019, 22:51 | #7 | |
Volvo Virgin
Last Online: Feb 20th, 2023 22:00
Join Date: Jan 2019
Location: Eskbank
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The handbook states:-
Quote:
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Jan 14th, 2019, 13:36 | #8 |
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Last Online: Nov 19th, 2021 13:06
Join Date: Sep 2017
Location: Athens
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Still all answers are welcome but the point is that I am actually missing the icon on sensus itself. So I cannot initiate it or do anything for what it matters since in my car it simply does not exist!!!!
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2018 XC60 T5 R Design - Ice White, Panorama, Keyless Entry, 4 Zone Climate, PA, 360 Camera |
Jan 15th, 2019, 09:58 | #9 |
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Last Online: Oct 7th, 2021 19:40
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Location: North Yorkshire Coast
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Like it or not you are going to have it booked it in with a Dealer.
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MY18 S90 D4 Momentum Mussel Blue + Park Pilot Assist |
Jan 15th, 2019, 15:34 | #10 | ||
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Last Online: Oct 13th, 2020 17:02
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Location: London
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Quote:
Quote:
I did my initial test with Parkside. Decent service and will probably service the car there as they are the closest dealer to me. The only reason I didn't go with them was price - they were about 5% more |
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