Xc60 electric tailgate

[Stavrosc]

Hi folks
Hoping you can help, I can't seem to find a definitive answer on this one

I have a dec 2011 xc60 r design with the powered tailgate

The drivers side strut has snapped inside the plastic sleeve

Volvo tell me I need to replace both struts, then have it coded, at crazy cost

Another mechanic tells me I can just replace with gas struts

But I've also been told you can't replace the powered struts with gas ones

Does anyone have any experience of this?
Cheers Steve

[volvo for ever]

hi steve... theres tj that tells you both must be replaced and also update the software i cant remember the reason why both HAVE got to be done but there is one lol...


now not sure about fitting normal struts cant see why not ??interesting to here others thoughts?


regards good luck

[Considered1]

I'm sure I've read a few posts on here of this happening.
I would insist that Volvo make a contribution as a tailgate should be expected to last longer than 4 years, shouldn't matter if it's out of warranty as its not fit for purpose.
Good luck and let us know how you get on.

[Stavrosc]

Cheers guys

I'll try them, has full Volvo history so I'm hoping for some goodwill

Although I bought from independent dealer

I can find info on software issues etc but not anything on broken struts

It would also seem you can't buy Volvo parts from anyone in the uk apart from Volvo!

430 +vat for 2 struts...

Steve

[Dctyke]

Breakers? Should be a part that survives a crash.

[Whiterdesign]

I had a faulty strut replaced under warranty due to getting very noisy, was told by dealer that they had to replace both. Don't know why but if Volvo are replacing both at their cost there must be a reason.

[AP90]

Hi Steve

This is the only aspect of my 2013 XC 60 that is a bit hit and miss, it is erratic in behaviour and is quite noisy

I think it may be on the way out, It wasn't something I would even consider but it is actually quite handy

Ash well, due for a service soon and still under warranty so will get it checked out

[Stavrosc]

I'll try a few breakers and see

I had a v50 which was great, then I went bmw, which was a great car too, the xc60'is a fantastic jeep but I'm just not sure the quality is there....

Whatever happens I'll have to get it fixed as I'm surviving with no boot!

Cheers

[Fat Magpie]

At a guess if the power strut the one that does the work lifting the tail gate goes it might be assumed the passive strut is not helping support the weight when the tailgate is open forcing the power strut to work harder supporting the weight when open. Hence they replace both.

[Stavrosc]

As its 2012 model I think they are both powered

As an update
Spoke with dealer who said no good will, customer service said speak to dealer, pay for diagnosis, and then they would make a decision

Even if they offered 50% I'd still be better fd just sorting it myself

I've asked my independent dealer to get parts at his rate, then he will fit them for me

I haven't really got time to mess about fighting for any offer

Bit disappointing that coverage of a known issue comes down to "brand loyalty" as they put it

Thanks for replys

Cheers