Infotainment software update failure

Mike Arnold · Mar 13th, 2019, 20:09

I wanted to get the latest software so I can update maps etc so booked the car into my local dealer. £99 quote rather than the lower price you other savvy people have found.

Vida reported that the Infotainment unit was not the same serial number as the one registered on the Volvo main computer so software will not load. The only solution is for the dealer to delete the security software, load the update and then download the security software again. Adding £50 to the bill. So said no, I will keep the old maps.

Still have no idea why the module is not the "original" one. I have never changed it and it is the right model for the car. Maybe, a warranty change before I bought the car that never got registered.

Anyway, a warning for anyone asking for a software update.

DT19 · Mar 14th, 2019, 08:34

Try again at a different dealer

IainG · Mar 14th, 2019, 15:25

Hi

Quote:

Still have no idea why the module is not the "original" one. I have never changed it and it is the right model for the car. Maybe, a warranty change before I bought the car that never got registered.

Or the database is wrong?

Iain

steadvex · Mar 14th, 2019, 20:35

The security should be disabled before doing the update regardless if the radio doesn't match up or not otherwise you can get lots of issues!

Mar 13th, 2019, 20:09	#1
Mike Arnold Master Member Last Online: Apr 15th, 2024 11:47 Join Date: Dec 2001 Location: Stockport, Gtr Manchester View Photos By: Mike Arnold	Infotainment software update failure I wanted to get the latest software so I can update maps etc so booked the car into my local dealer. £99 quote rather than the lower price you other savvy people have found. Vida reported that the Infotainment unit was not the same serial number as the one registered on the Volvo main computer so software will not load. The only solution is for the dealer to delete the security software, load the update and then download the security software again. Adding £50 to the bill. So said no, I will keep the old maps. Still have no idea why the module is not the "original" one. I have never changed it and it is the right model for the car. Maybe, a warranty change before I bought the car that never got registered. Anyway, a warning for anyone asking for a software update. __________________ Mike Arnold. 1966 122S

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Mar 14th, 2019, 08:34	#2
DT19 Master Member Last Online: Yesterday 17:58 Join Date: Feb 2014 Location: York	Try again at a different dealer

Mar 14th, 2019, 20:35	#4
steadvex Master Member Last Online: Jul 30th, 2023 19:01 Join Date: Dec 2008 Location: cardiff View Photos By: steadvex	The security should be disabled before doing the update regardless if the radio doesn't match up or not otherwise you can get lots of issues!

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