Volvo Community Forum. The Forums of the Volvo Owners Club

Forum Rules Volvo Owners Club About VOC Volvo Gallery Links Volvo History Volvo Press
Go Back   Volvo Owners Club Forum > "Technical Topics" > S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General

Notices

S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General Forum for the SPA-platform 60- and 90-series models

Information
  • VOC Members: There is no login facility using your VOC membership number or the details from page 3 of the club magazine. You need to register in the normal way
  • AOL Customers: Make sure you check the 'Remember me' check box otherwise the AOL system may log you out during the session. This is a known issue with AOL.
  • AOL, Yahoo and Plus.net users. Forum owners such as us are finding that AOL, Yahoo and Plus.net are blocking a lot of email generated from forums. This may mean your registration activation and other emails will not get to you, or they may appear in your spam mailbox

Thread Informations

XC90 T8 - VOC app not showing route journeys

Views : 1991

Replies : 51

Users Viewing This Thread :  

Reply
 
Thread Tools Display Modes
Old May 6th, 2021, 15:47   #31
sk546
Member
 

Last Online: Jun 17th, 2021 16:31
Join Date: Feb 2019
Location: Norwich
Default

Quote:
Originally Posted by Arty68 View Post
Mone went in for a service Mar 21 and the tracking works, having said that it's the first time I've looked at it so maybe it won't work tomorrow or ever again..
Not that I'm trying to teach you how to suck eggs but just confirming, when you click on the A to B route details, it gives you the full detailed route track showing the full trip and allows you to select a point in the journey and will show you the exact speed, fuel consumption, elec consumption etc at that point in the journey or can you just see the overall trip details for the trip i.e. point A to point B trip time, distance, fuel consumption, elec consumption etc?

The latter has worked throughout, the former is the bit that is of interest.
__________________
MY20 XC60 T8 Polestar Engineered - Onyx Black
[Xenium|Tow Bar|Ohlins|Akebono]
sk546 is offline   Reply With Quote
Old May 6th, 2021, 16:19   #32
Arty68
Junior Member
 

Last Online: Yesterday 12:55
Join Date: Feb 2020
Location: Halesowen
Default

sort of you click on the map with the a and b on it it then changes to show you the route with a graph underneath showing speed mpg etc... but it doesn't show you where on the route exactly . It would be nice to have a dot which went along the route when you clicked on the graph.

tried to attach screenshot , hopefully the link works.

Excuse the comedy element in the screenshot



https://photos.app.goo.gl/ppMnsSPRZic2vkEA9
Arty68 is offline   Reply With Quote
The Following User Says Thank You to Arty68 For This Useful Post:
Old May 6th, 2021, 16:35   #33
sk546
Member
 

Last Online: Jun 17th, 2021 16:31
Join Date: Feb 2019
Location: Norwich
Default

Thats the detailed one. Good to see its still working on some peoples cars!!
When it was working on mine, you could select a point along the graph at the bottom and it would indicate on the map above where that point happened. Very useful overall but as I mentioned, quite scary how much detail is displayed as you could see every aspect of the journey including the speed at any point.

Would be interesting to know if Volvo would be obliged to hand over this data to the police in the event of a road traffic accident as the police could see how the car was being driven at the time.
__________________
MY20 XC60 T8 Polestar Engineered - Onyx Black
[Xenium|Tow Bar|Ohlins|Akebono]
sk546 is offline   Reply With Quote
Old May 6th, 2021, 17:36   #34
soupytwister
Master Member
 

Last Online: Jun 18th, 2021 09:25
Join Date: Jun 2010
Location: Edinburgh
Default

Can’t remember who emailed them, but a follow up with that screenshot would be interesting to hear the reply on if they’re saying it’s “not available”. I could of course ask myself....

Although have to say they may not see the comedy angle....
__________________
Current : MY 21.5 XC90 T8 Recharge R-Design, Denim Blue, Council spec + Winter
Prev : MY19 S60 T5 R-Design First Edition, Fusion Red, BLIS, HUD, HK
Prev : MY17 XC90 D5 R-Design, Bursting Blue, Council spec + Family
Prev : MY05 XC90 D5 Mk1, Grey
soupytwister is offline   Reply With Quote
Old May 6th, 2021, 18:34   #35
Director76
Senior Member
 

Last Online: Today 00:02
Join Date: Oct 2017
Location: Shrewsbury
Default

I think Arty68’s screenshot should definitely be sent to the Volvo call handler who said it wasn’t available in the UK, though I fear they may miss the point made by the splendid Worcestershire place naming...
__________________
—————————
MY21.5 XC90 T8 Recharge R-Design
|Bright Silver|Lounge|BLIS|HK Tech|Family|Towbar|
Director76 is offline   Reply With Quote
Old May 6th, 2021, 19:13   #36
Polestar Pete
Polestar
 

Last Online: Yesterday 09:46
Join Date: Jun 2019
Location: Wokingham
Default

I’ve sent another email to Volvo with the screenshot asking how I can enable this feature on my car.

Let’s see what they come back with now.
__________________
Pete

XC60 T8 R Design Pro
Polestar Pete is offline   Reply With Quote
Old May 11th, 2021, 13:33   #37
Polestar Pete
Polestar
 

Last Online: Yesterday 09:46
Join Date: Jun 2019
Location: Wokingham
Default

Just got a response from VOC from when I supplied the screen capture in an earlier post.

Quote:
Thank you for providing the pictures, this may be related to an issue that we're aware of.

We could need our technicians to look into this for you
They then go on to ask me who my local Volvo retailer is so they can be made aware and arrange for them to investigate.

Seems odd that my local retailer has to be involved. At least this exchange is more helpful than the last one.
__________________
Pete

XC60 T8 R Design Pro
Polestar Pete is offline   Reply With Quote
Old May 11th, 2021, 13:55   #38
Cull06
Senior Member
 

Last Online: Today 00:07
Join Date: Dec 2019
Location: -
Default

Mate it’s the same stock reply that everyone gets from Volvo U.K. for any app related things. I wouldn’t hold your breath.

Their customer service for me has been poor. Perhaps it’s the same for all brands, though saying that when a mate of mine had an issue with his new Polestar 2, the MD of Polestar wrote to him directly to sort the issue which was nice to see.

I’ve had a long running issue between myself and Santander (which Volvo were zero assistance with) and which ultimately the ombudsman agreed with me on. Cue compensation etc. And thank god I had bought the car on finance because without the ombudsman involved I have no doubt it would still not have been resolved.

But Volvo U.K., no interest, no help, nothing. Despite them being the ones who supplied a faulty vehicle in the first place (v60 cross country 69 plate)

Santander were the worst of the worst though. Honestly guys if you’re going PCP then stay away from Santander. Look up their reviews if you don’t believe me.

When the ombudsman found against them and ordered them to send me compensation monies, Santander just sent the money across. No letter. No apologies for their behaviour. Nothing.

The only one in your corner will be your dealer, if they are any good and if they think that one day they will be selling you another car!

Rant over..! 😂
__________________
Polestar Engineered XC60 (MY20)
Cull06 is offline   Reply With Quote
Old May 12th, 2021, 11:26   #39
Polestar Pete
Polestar
 

Last Online: Yesterday 09:46
Join Date: Jun 2019
Location: Wokingham
Default

Just had an email from my local dealer asking me to get in touch to look into the VOC issue.

Waiting for a call back now. Hopefully he's got the story that this is about the enhanced consumption graph and not the basic trip details.
__________________
Pete

XC60 T8 R Design Pro
Polestar Pete is offline   Reply With Quote
Old May 12th, 2021, 12:20   #40
Polestar Pete
Polestar
 

Last Online: Yesterday 09:46
Join Date: Jun 2019
Location: Wokingham
Default

Just spoke with someone from Volvo. The car will need to be booked in to install software that will fix the route planning in the VOC app.

Not sure when I'll find time to get this sorted out (and I'm in no real hurry).

Might get them to install Apple Carplay at the same time, which will help in the navigation side of things.
__________________
Pete

XC60 T8 R Design Pro
Polestar Pete is offline   Reply With Quote
The Following User Says Thank You to Polestar Pete For This Useful Post:
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 01:32.


Powered by vBulletin
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.