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VOC Subscription renewal

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Old Apr 22nd, 2021, 15:48   #1
nu11eaf
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Default VOC Subscription renewal

It's time to renew my VOC subscription again, last time there was a 2 year option which saved a few £'s, it was straight forward and a one off card payment.
This time there is only a one year subscription offered and payment is via a company called Stripe which I think is a USA based company.

To buy the subscription you have to add your bank card details and save them, I am not happy doing this (unless I can delete my card details after purchase).
I have rang VOC who could not sell direct and suggested buying from my dealer, my dealer do not do this, I contacted Volvo customer services and they do not sell or could not answer my question "can I delete my bank card details from Stripe after purchasing"

Has anyone on here renewed their VOC subscription via Stripe and if so can you delete your bank card details.

I also wonder if there is a reason (other than charging more) not to offer a 2 year subscription, will older cars still be supported after next year. I use remote start and other VOC features a lot and would not like to be without it.
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Old Apr 22nd, 2021, 16:16   #2
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Strange, the UK volvo website shows that renewal for 2 years is possible:
The cost to renew / extend your subscription is:
1 Year Subscription £34.90 incl VAT
2 Year Subscription £59.90 incl VAT
https://www.volvocars.com/uk/About/H.../Volvo-on-call
The Belgian website adds "depending on the market"...
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Old Apr 22nd, 2021, 16:19   #3
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It's hassle, but you could get a pre-paid card and just pay with that.
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Old Apr 22nd, 2021, 17:18   #4
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Quote:
Originally Posted by gaby View Post
Strange, the UK volvo website shows that renewal for 2 years is possible:
The cost to renew / extend your subscription is:
1 Year Subscription £34.90 incl VAT
2 Year Subscription £59.90 incl VAT
https://www.volvocars.com/uk/About/H.../Volvo-on-call
The Belgian website adds "depending on the market"...
Yes but on the email I received it only offered a one year option, when I enquired via phone to VOC they said we are not offering two years, the website may offer the two years further in but you have to put card details in and save them before proceeding any further to see.
I bought the two year subscription when my car 3 years free subscription was up, now time to renew again.
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Last edited by nu11eaf; Apr 22nd, 2021 at 17:21.
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Old Apr 22nd, 2021, 17:26   #5
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Originally Posted by rxtian View Post
It's hassle, but you could get a pre-paid card and just pay with that.
Volvo have a habit of making things awkward for customers. They get something that works perfectly and simple and then alter it to make it useless
My volvo is another thing they spoilt, it was a good site then they changed that to make it not worth logging in to.
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Old Apr 22nd, 2021, 17:38   #6
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Renewed mine for 2 years at the end of last November could not do via my local dealer they wanted to sell me the warranty they do at £100 pounds more so contacted Volvo customer services and the got the Volvo dealer in Peterborough to contacted me and did it all over the phone and was in fact cheaper than the original offer.
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Old Apr 22nd, 2021, 19:12   #7
Philip Fisher
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We came across Stripe just recently when trying to book a ticket to a local country house. We had done it many times before and used paypal. Then my o/h went on and said she was getting this stripe thing. I found there was a glitch on the browser she was using and using a different browser brought up the paypal.option again. So maybe try on a different browser? Try going direct to the website and not following a link from an email.
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Old Apr 22nd, 2021, 19:27   #8
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Quote:
Originally Posted by Philip Fisher View Post
We came across Stripe just recently when trying to book a ticket to a local country house. We had done it many times before and used paypal. Then my o/h went on and said she was getting this stripe thing. I found there was a glitch on the browser she was using and using a different browser brought up the paypal.option again. So maybe try on a different browser? Try going direct to the website and not following a link from an email.
Thanks, have tried alternative browser and direct to website all direct you to saving bank card details.
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Old Apr 24th, 2021, 11:24   #9
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Use a virtual one use credit card. I can get them on my Revolut account.
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Old Apr 24th, 2021, 14:46   #10
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Use a virtual one use credit card. I can get them on my Revolut account.
?. I am a dinosaur, only have debit card never had a credit card. Revolut ?, all a bit new fangled, come back my old world.
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