Black Screen after update

Bertwest · Jun 23rd, 2016, 08:25

Hello,

last weel we bought a XC60 MJ2012.

Before delivery from the Volvo-dealer they did the last software update mainly from the Sensus so it is possible to update the maps from USB instead of DVD.
Apparently the update failed.

After doing this the screen stays black and nothing from the infotainment is working.

They are now looking at this problem for 3 days and there is still no solution.

Does anyone of you have the same experience?

Thanks

NigelDay · Jun 23rd, 2016, 09:04

Go back to the dealer. They messed it up. If you try any fix yourself, they will blame you.

Chief inspector · Jun 23rd, 2016, 09:05

Really the dealer should be phoning the factory support for this, and trying a download / reset via the diagnostic port

Bertwest · Jun 23rd, 2016, 09:52

Hey,

The car is still with the dealer.
I did not pick it up.

They are trying with help of the factory to solve the problem.
I'm waiting for more than a week now.

Greets

huib berger · Jun 23rd, 2016, 11:28

I had the same issue, some months ago. Not with this update though, but with another Sensus update. The dealer replaced the Sensus computer under waranty when that happened - but when finished they were unable to load any software in the new unit......

'Sweden' became involved and it turned out to be a communication error between the dealers 'box' and my car. The dealer's box needed an update too apperently........

NigelDay · Jun 23rd, 2016, 14:38

Quote:

Originally Posted by Bertwest

Hey,

The car is still with the dealer.
I did not pick it up.

They are trying with help of the factory to solve the problem.
I'm waiting for more than a week now.

Greets

Simply if they don't fix it you will not be proceeding to purchase. They will fix it, of course.

Jun 23rd, 2016, 08:25	#1
Bertwest New Member Last Online: Jul 5th, 2016 13:09 Join Date: Jun 2016 Location: Dilsen	Black Screen after update Hello, last weel we bought a XC60 MJ2012. Before delivery from the Volvo-dealer they did the last software update mainly from the Sensus so it is possible to update the maps from USB instead of DVD. Apparently the update failed. After doing this the screen stays black and nothing from the infotainment is working. They are now looking at this problem for 3 days and there is still no solution. Does anyone of you have the same experience? Thanks

Jun 23rd, 2016, 09:04	#2
NigelDay Premier Member Last Online: Feb 29th, 2024 15:46 Join Date: Jul 2009 Location: Barnard Castle	Go back to the dealer. They messed it up. If you try any fix yourself, they will blame you. __________________ 2015: XC60 D4 FWD SE Lux Nav 190hp manual, Osmium Grey, 17" Segin, Tempa, Winter Illumination, Security, Family, DSP, 4C, HK Sound, Subwoofer, Front Parking, Rear Camera, Dark Tinted, Power Passenger Seat, Speed and Heated Steering.

Jun 23rd, 2016, 09:05	#3
Chief inspector Master Member Last Online: Mar 11th, 2022 08:02 Join Date: Feb 2015 Location: Global Village	Really the dealer should be phoning the factory support for this, and trying a download / reset via the diagnostic port __________________ 2018 V90 Momentum Pro

Jun 23rd, 2016, 09:52	#4
Bertwest New Member Last Online: Jul 5th, 2016 13:09 Join Date: Jun 2016 Location: Dilsen	Hey, The car is still with the dealer. I did not pick it up. They are trying with help of the factory to solve the problem. I'm waiting for more than a week now. Greets

Jun 23rd, 2016, 11:28	#5
huib berger Junior Member Last Online: Mar 1st, 2020 21:06 Join Date: Jan 2008 Location: anna paulowna	I had the same issue, some months ago. Not with this update though, but with another Sensus update. The dealer replaced the Sensus computer under waranty when that happened - but when finished they were unable to load any software in the new unit...... 'Sweden' became involved and it turned out to be a communication error between the dealers 'box' and my car. The dealer's box needed an update too apperently........

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