Courtesy cars not provided by main dealer?

Deman77 · Aug 22nd, 2020, 12:58

Just booked mine in for a service in September and the dealer says no courtesy cars due to c19 regulations. They also put all their drivers on home leave so no collections either. They want me to sit and wait and they will not even commit to do it in half a day as they take it offsite in the afternoon for MOT and frankly I think they only did one out of my prior four services on the same day - usually some emergency would happen and they would ask to bring it next day.
So I am quite apprehensive that they will waste me a day or perhaps even make me leave and come back again.
Do people experience same issues with their dealers or should I just go to another dealership?

Scotia64 · Aug 22nd, 2020, 13:02

Same with my dealer , the car is booked in for the middle of September, no collection or courtesy car. Luckily enough I’ve got the time to drop the car off the day before (wife will follow me in her car) .

krzemien · Aug 22nd, 2020, 13:02

If you're based in London you hardly have a choice - AFAIK all dealerships are part of the same network.

So you will have to look further afield...

Deman77 · Aug 22nd, 2020, 13:10

I’m trying to see if this is just my network trying to save costs or if everyone in the same boat. There is a non-network one near me.

gmk666 · Aug 22nd, 2020, 13:27

Sentinel in Tottenham picked up and delivered my car when it went in for its service in June. Don’t know if things have changed since then.

MCV60 · Aug 22nd, 2020, 15:26

Thought the ‘Volvo Service Promise was to arrange arrange alternative transport’?
My local dealer provided a courtesy car only last month, although there is now a £10 cost to cover insurance.

GJB · Aug 22nd, 2020, 15:38

My dealer has had this charge for at least 5 years

Thorium · Aug 22nd, 2020, 16:15

My Local dealer in Hinckley, Leicestershire is still providing courtesy cars, fully sanitised as part of their routine COVID precautions, free of charge. I'd shop around a bit if I were you.

Driver Dave · Aug 22nd, 2020, 20:24

My dealer in Inverness loaned me a courtesy cars when my XC90 was in for service, and my XC40 for the Emergency Brakes software recall. They are part of the Arnold Clark Group and have always let me have one FOC.

chudbond007 · Aug 22nd, 2020, 22:58

My car has been in to Stoneacre in Chesterfield several times in the last month and a courtesy car has been provided each time no problem - not even any charge for the insurance which I was expecting to pay. As long as the cars are sanitised each time I can’t see any issues with providing a car.

Aug 22nd, 2020, 12:58	#1
Deman77 Master Member Last Online: Apr 1st, 2022 14:14 Join Date: Jan 2016 Location: Greater London	Courtesy cars not provided by main dealer? Just booked mine in for a service in September and the dealer says no courtesy cars due to c19 regulations. They also put all their drivers on home leave so no collections either. They want me to sit and wait and they will not even commit to do it in half a day as they take it offsite in the afternoon for MOT and frankly I think they only did one out of my prior four services on the same day - usually some emergency would happen and they would ask to bring it next day. So I am quite apprehensive that they will waste me a day or perhaps even make me leave and come back again. Do people experience same issues with their dealers or should I just go to another dealership? __________________ XC90 D5 P* MY16 BMW i3

Aug 22nd, 2020, 13:02	#2
Scotia64 Member Last Online: Today 21:24 Join Date: Jul 2019 Location: Hamilton	Same with my dealer , the car is booked in for the middle of September, no collection or courtesy car. Luckily enough I’ve got the time to drop the car off the day before (wife will follow me in her car) . __________________ Winter pack ,xenium pack, bliss, tinted rear windows , retractable towbar, mud flaps , Apple car play all wrapped up in Pebble Grey XC90 B5

Aug 22nd, 2020, 13:02	#3
krzemien Senior Member Last Online: Today 20:06 Join Date: Sep 2010 Location: Winchester View Photos By: krzemien	If you're based in London you hardly have a choice - AFAIK all dealerships are part of the same network. So you will have to look further afield... __________________

Aug 22nd, 2020, 13:10	#4
Deman77 Master Member Last Online: Apr 1st, 2022 14:14 Join Date: Jan 2016 Location: Greater London	I’m trying to see if this is just my network trying to save costs or if everyone in the same boat. There is a non-network one near me. __________________ XC90 D5 P* MY16 BMW i3

Aug 22nd, 2020, 13:27	#5
gmk666 Member Last Online: Jul 1st, 2023 16:46 Join Date: Jun 2017 Location: London	Sentinel in Tottenham picked up and delivered my car when it went in for its service in June. Don’t know if things have changed since then. __________________ 2020 (MY20) XC90 B5 Petrol, R-Design, Thunder Grey

Aug 22nd, 2020, 15:26	#6
MCV60 Master Member Last Online: Today 21:51 Join Date: Oct 2013 Location: .	Thought the ‘Volvo Service Promise was to arrange arrange alternative transport’? My local dealer provided a courtesy car only last month, although there is now a £10 cost to cover insurance. __________________ 2021 B4 V90 RDesign

Aug 22nd, 2020, 15:38	#7
GJB Premier Member Last Online: Apr 22nd, 2024 15:54 Join Date: Dec 2004 Location: Cromer Norfolk	My dealer has had this charge for at least 5 years __________________ V90CC My18 D4 Denim Blue Best Yet MY17 XC60 D5 AWD R des LUX NAV AUTO Pas Red Pa/Roof (deceased ) MY13 XC60 D5 2.4 R Lux AWD Reb Blue Pa/Roof Cam MY10 XC90 D5 R design Red MY04 XC90 D5 SE RED 95 940 2 ltr D Silver Auto /84 740 2ltr D Red

Aug 22nd, 2020, 16:15	#8
Thorium Member Last Online: Apr 24th, 2024 21:38 Join Date: Apr 2012 Location: Belper	My Local dealer in Hinckley, Leicestershire is still providing courtesy cars, fully sanitised as part of their routine COVID precautions, free of charge. I'd shop around a bit if I were you.

Aug 22nd, 2020, 20:24	#9
Driver Dave Member Last Online: Oct 7th, 2022 15:19 Join Date: Jul 2015 Location: Northern Scottish Highlands	My dealer in Inverness loaned me a courtesy cars when my XC90 was in for service, and my XC40 for the Emergency Brakes software recall. They are part of the Arnold Clark Group and have always let me have one FOC. __________________ MY17 XC90 D5 Power-pulse Inscription, 5 Double Spoke alloys, Luminous Sand, Amber Leather, Linear Walnut Inlays, Winter Pack, Xenium Pack, BLIS, Dark Tinted Windows, Towbar, Mud flaps, PoleStar

Aug 22nd, 2020, 22:58	#10
chudbond007 Junior Member Last Online: Nov 29th, 2022 18:54 Join Date: Apr 2015 Location: Chesterfield	My car has been in to Stoneacre in Chesterfield several times in the last month and a courtesy car has been provided each time no problem - not even any charge for the insurance which I was expecting to pay. As long as the cars are sanitised each time I can’t see any issues with providing a car. __________________ MY20 V60 D4 Inscription Plus, Fusion Red, 20" Fan Alloys

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