General: - biggest joke so far...

shandy · Mar 29th, 2007, 14:30

Today I visited Pilling in Milton keynes as my V50 car alarm goes off for no reason and Alarm activated check car appears on the info display.
I drove it straight there with the message still live. Finally fault codes were found displaying the A pillar and right rear door.
I was then told to keep a record of when the alarm goes off, to note the temperature and weather conditions so they can simulate the conditions to find the fault.
At this time they could not find a fault with the car although codes were found.
What the hell has the weather got to do with it?

CTCNetwork · Mar 29th, 2007, 15:25

Hi,

Maybe they think it is something to do with sunspots..

Sun spots do have an adverst/measurable effect on the earth..

Do you or the neighbours have wireless networks, or wireless doorbells?
They do have an effect on modern car alarms..

Des. . .

shandy · Mar 29th, 2007, 15:44

Not sure about the wireless units.

I feel that this is just another way of them getting out of something they dont understand. clearly there are faults as codes have been displayed.

Watchdog is now a prefered method.

7050man · Mar 29th, 2007, 19:57

So apart from interrogating car error code tables, what have Pillings actually done to eliminate likely components?
All this data is good to have if you have an idea that you are trying to prove, but there comes a point when as a diagnosing engineer, you have to replace/adjust/reconfigure/reload something.

I think I'd ask how they intend to progress the fault. Ie when it next occurrs, what they will do.

Good luck.

shandy · Apr 15th, 2007, 21:53

I dont hold out much faith in the dealer ever solving this fault. With the skills that Pilling have shown so far, an oil change would be confusing for them.
Maybe they need a port so we can plug in and find a fault code for them....
USELESS

euro3b · Apr 17th, 2007, 22:25

who knows what the weather had to do with it... strange

7050man · Apr 18th, 2007, 20:31

Quote:

Originally Posted by shandy

I dont hold out much faith in the dealer ever solving this fault. With the skills that Pilling have shown so far, an oil change would be confusing for them.
Maybe they need a port so we can plug in and find a fault code for them....
USELESS

Well from what you've said, then yes an oil change may be difficult, but unless you ask the question and put them on the spot they will never improve and certainly your frustration will remain.
Remember that their mechanics may not have had experience with that area of the car, it's an opportunity for them to learn, so force them down that road. If they don't then you are giving them the rope to hang themselves with.
Good luck and keep us posted.

shandy · Apr 20th, 2007, 12:43

Ive been pushing them for ages, but they seem bomb proof when it comes to complaining to Volvo customer relations. Then again, customer relations are about as much use.

Ive recently spoken with a ford mechanic who laughs at the service ive recieved. He knows what the problems are, or what they could be as the focus is similar. He even attends the same training courses as volvo mechanics....

But when i speak with the dealer, they dont listern and just say, If there is a fault, the computer will pick it up.

As to the starting problems that im having, the focus is the same. Its the EGR valve staying open which will not pick up a fault code. The dealer wont listern.

Pilling could not provide a good service even if they tried. Ive been at the dealer when customers are returning with the same faults again and again. Customers are also telling them what the faults are, but the dont listern. One customer had knocking coming from the front of the car. After 4 visits, eventually a mechanic went out with him and confirmed what he was telling them all along.

What happened to good old customer service and mechanics who know what they are doing. I take it that the training they receive does'nt involve investigation of faults.

7050man · Apr 20th, 2007, 19:52

Well from what you've said they won't survive as a dealer if they deal with customer issues this way.

Regarding my post of March 29th did you ask the question and if so what was the answer?

"I think I'd ask how they intend to progress the fault. Ie when it next occurrs, what they will do."

By the way don't let them wriggle out of this one. It will be the key question that will expose their lack of customer care and bring them to account if need be, which is looking quite likely now.

Fordy · Apr 23rd, 2007, 12:12

Try going there with an older or high mileage car, they'll do nothing to help you and treat you as a pleb as, in their word 'we won't be seeing that in here for a service'.

No they bl@@dy well won't, loathsome parasites.

I don't know what your situation is but I can recommend Volvo specialist Romar in Bletchley.

Mar 29th, 2007, 14:30	#1
shandy Junior Member Last Online: Nov 25th, 2008 21:04 Join Date: Jan 2007 Location: luton	biggest joke so far... Today I visited Pilling in Milton keynes as my V50 car alarm goes off for no reason and Alarm activated check car appears on the info display. I drove it straight there with the message still live. Finally fault codes were found displaying the A pillar and right rear door. I was then told to keep a record of when the alarm goes off, to note the temperature and weather conditions so they can simulate the conditions to find the fault. At this time they could not find a fault with the car although codes were found. What the hell has the weather got to do with it?

Mar 29th, 2007, 15:25	#2
CTCNetwork Forum Support Team Join Date: Dec 2004 Location: Liège, Belgium View Photos By: CTCNetwork	Hi, Maybe they think it is something to do with sunspots.. Sun spots do have an adverst/measurable effect on the earth.. Do you or the neighbours have wireless networks, or wireless doorbells? They do have an effect on modern car alarms.. Des. . . __________________ Density:- Not just a measurement ~ It's a whole way of Life.! ! ! I drive a Volvo, Please Don't Get In My Way! OldVolvos4Ever He shows up. People die. He vanishes. People should not be afraid of their governments. "He'll deliver more justice in a weekend than 10 years of your Governments should be afraid of their people... "V" courts & tribunals. Just stay out of his way." "I plan to."

Apr 17th, 2007, 22:25	#6
euro3b S40 F0RUMS Last Online: Aug 18th, 2008 18:57 Join Date: Apr 2007 Location: Canyon Country	who knows what the weather had to do with it... strange __________________ S40 Forums Group Buy: CF Engine Covers & Battery Covers for the T5 Engine Click Here to Sign Up

Mar 29th, 2007, 15:44	#3
shandy Junior Member Last Online: Nov 25th, 2008 21:04 Join Date: Jan 2007 Location: luton	Not sure about the wireless units. I feel that this is just another way of them getting out of something they dont understand. clearly there are faults as codes have been displayed. Watchdog is now a prefered method.

Mar 29th, 2007, 19:57	#4
7050man Master Member Last Online: Jan 25th, 2019 17:19 Join Date: Feb 2006 Location: Kent	So apart from interrogating car error code tables, what have Pillings actually done to eliminate likely components? All this data is good to have if you have an idea that you are trying to prove, but there comes a point when as a diagnosing engineer, you have to replace/adjust/reconfigure/reload something. I think I'd ask how they intend to progress the fault. Ie when it next occurrs, what they will do. Good luck.

Apr 15th, 2007, 21:53	#5
shandy Junior Member Last Online: Nov 25th, 2008 21:04 Join Date: Jan 2007 Location: luton	I dont hold out much faith in the dealer ever solving this fault. With the skills that Pilling have shown so far, an oil change would be confusing for them. Maybe they need a port so we can plug in and find a fault code for them.... USELESS

Apr 20th, 2007, 12:43	#8
shandy Junior Member Last Online: Nov 25th, 2008 21:04 Join Date: Jan 2007 Location: luton	Ive been pushing them for ages, but they seem bomb proof when it comes to complaining to Volvo customer relations. Then again, customer relations are about as much use. Ive recently spoken with a ford mechanic who laughs at the service ive recieved. He knows what the problems are, or what they could be as the focus is similar. He even attends the same training courses as volvo mechanics.... But when i speak with the dealer, they dont listern and just say, If there is a fault, the computer will pick it up. As to the starting problems that im having, the focus is the same. Its the EGR valve staying open which will not pick up a fault code. The dealer wont listern. Pilling could not provide a good service even if they tried. Ive been at the dealer when customers are returning with the same faults again and again. Customers are also telling them what the faults are, but the dont listern. One customer had knocking coming from the front of the car. After 4 visits, eventually a mechanic went out with him and confirmed what he was telling them all along. What happened to good old customer service and mechanics who know what they are doing. I take it that the training they receive does'nt involve investigation of faults.

Apr 20th, 2007, 19:52	#9
7050man Master Member Last Online: Jan 25th, 2019 17:19 Join Date: Feb 2006 Location: Kent	Well from what you've said they won't survive as a dealer if they deal with customer issues this way. Regarding my post of March 29th did you ask the question and if so what was the answer? "I think I'd ask how they intend to progress the fault. Ie when it next occurrs, what they will do." By the way don't let them wriggle out of this one. It will be the key question that will expose their lack of customer care and bring them to account if need be, which is looking quite likely now.

Apr 23rd, 2007, 12:12	#10
Fordy Member Last Online: Mar 25th, 2013 18:01 Join Date: Jun 2006 Location: Milton Keynes View Photos By: Fordy	Try going there with an older or high mileage car, they'll do nothing to help you and treat you as a pleb as, in their word 'we won't be seeing that in here for a service'. No they bl@@dy well won't, loathsome parasites. I don't know what your situation is but I can recommend Volvo specialist Romar in Bletchley.

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