Spotify update won’t install - Page 7

weemark · Jul 15th, 2019, 08:23

This is driving me mad - deleted and reinstalled a few times now, paired via phone using the Sensus provided code and I just get the spinning blue circle of nothingness - has anyone yet been to a dealer and got them to resolve this issue, just that I'm not altogether certain what a dealer could do differently?

gmk666 · Jul 15th, 2019, 10:39

Quote:

Originally Posted by weemark

This is driving me mad - deleted and reinstalled a few times now, paired via phone using the Sensus provided code and I just get the spinning blue circle of nothingness - has anyone yet been to a dealer and got them to resolve this issue, just that I'm not altogether certain what a dealer could do differently?

Sounds like I'm in the same music-free boat. I dropped my car off this morning. The dealer uninstalled and updated Spotify. With me in the office, we then attempted to remotely pair the app to my Spotify account using a code generated by the car, with no luck. Tried four different codes. Still no luck.

They've suggested that I pop in to see if it's any different if I log in in person, using my password. Let's see...

taylora · Jul 15th, 2019, 11:08

I have done the pair code and login and both result in the same spinning circle.

taylora · Jul 16th, 2019, 06:40

Fixed it!

Using the "Sign In" option, not the PIN, I signed in using a different account and hey presto, started worked straight away.

Appreciate not everyone might have a second Spotify user account in their household but worth a try if you do.

weemark · Jul 16th, 2019, 12:01

Well that's downright weird and suggests there's a cache/system memory problem with Sensus! Doesn't help me tho unfortunately as only have/need the one account. Spoke to my dealer yesterday and they'd never heard of the issue so pointed them to this thread and asked them to work out a position/resolution with Volvo Uk

taylora · Jul 16th, 2019, 12:50

Yep sounds like it.

Not sure if it would work just to clear the cache, try taking out a free subscription, log in with that and then delete/re-install and log in with your original premium account. Might just do what needs to be done to clear the cache and get you up and running again.

tem · Jul 16th, 2019, 13:31

Quote:

Originally Posted by taylora

Yep sounds like it.

Not sure if it would work just to clear the cache, try taking out a free subscription, log in with that and then delete/re-install and log in with your original premium account. Might just do what needs to be done to clear the cache and get you up and running again.

I know that this does not get to the bottom of your problem, but I sometimes have to clear the cache in my smart LG tv, by switching the power off, for about 30 secs.

tem.

taylora · Jul 16th, 2019, 21:21

I think someone tried the battery off/on thing to reset Sensus but that didn't work neither. It might be the app rather than Sensus but who knows...Volvo certainly don't seem to.

weemark · Jul 16th, 2019, 22:22

If it was the app I dont understand how it works for some and not others ..... unless there are multiple versions of the sensus build across models and/or MY models and Volvo haven't done the proper compatibility test .... perish the thought!!

weemark · Jul 16th, 2019, 22:38

Found a bit more info here - appears to be a global problem but again as with us guys some have got the update, others haven't https://community.spotify.com/t5/Oth...g/td-p/4779914

Jul 15th, 2019, 08:23	#61
weemark Member Last Online: Feb 5th, 2023 21:58 Join Date: Jan 2018 Location: Mid-Wales	This is driving me mad - deleted and reinstalled a few times now, paired via phone using the Sensus provided code and I just get the spinning blue circle of nothingness - has anyone yet been to a dealer and got them to resolve this issue, just that I'm not altogether certain what a dealer could do differently? __________________ XC90 Inscription Pro D5 MY17 Luminous Sand, Xenium, Winter, Air, Privacy etc

Jul 15th, 2019, 11:08	#63
taylora Member Last Online: Jan 15th, 2024 18:29 Join Date: Sep 2017 Location: Prestwick	I have done the pair code and login and both result in the same spinning circle. __________________ Now 2020 Tesla Model 3 Long Range AWD Previous 2018 V90 D4 R-Design

Jul 16th, 2019, 06:40	#64
taylora Member Last Online: Jan 15th, 2024 18:29 Join Date: Sep 2017 Location: Prestwick	Fixed it! Using the "Sign In" option, not the PIN, I signed in using a different account and hey presto, started worked straight away. Appreciate not everyone might have a second Spotify user account in their household but worth a try if you do. __________________ Now 2020 Tesla Model 3 Long Range AWD Previous 2018 V90 D4 R-Design

Jul 16th, 2019, 12:01	#65
weemark Member Last Online: Feb 5th, 2023 21:58 Join Date: Jan 2018 Location: Mid-Wales	Well that's downright weird and suggests there's a cache/system memory problem with Sensus! Doesn't help me tho unfortunately as only have/need the one account. Spoke to my dealer yesterday and they'd never heard of the issue so pointed them to this thread and asked them to work out a position/resolution with Volvo Uk __________________ XC90 Inscription Pro D5 MY17 Luminous Sand, Xenium, Winter, Air, Privacy etc

Jul 16th, 2019, 12:50	#66
taylora Member Last Online: Jan 15th, 2024 18:29 Join Date: Sep 2017 Location: Prestwick	Yep sounds like it. Not sure if it would work just to clear the cache, try taking out a free subscription, log in with that and then delete/re-install and log in with your original premium account. Might just do what needs to be done to clear the cache and get you up and running again. __________________ Now 2020 Tesla Model 3 Long Range AWD Previous 2018 V90 D4 R-Design

Jul 16th, 2019, 21:21	#68
taylora Member Last Online: Jan 15th, 2024 18:29 Join Date: Sep 2017 Location: Prestwick	I think someone tried the battery off/on thing to reset Sensus but that didn't work neither. It might be the app rather than Sensus but who knows...Volvo certainly don't seem to. __________________ Now 2020 Tesla Model 3 Long Range AWD Previous 2018 V90 D4 R-Design

Jul 16th, 2019, 22:22	#69
weemark Member Last Online: Feb 5th, 2023 21:58 Join Date: Jan 2018 Location: Mid-Wales	If it was the app I dont understand how it works for some and not others ..... unless there are multiple versions of the sensus build across models and/or MY models and Volvo haven't done the proper compatibility test .... perish the thought!! __________________ XC90 Inscription Pro D5 MY17 Luminous Sand, Xenium, Winter, Air, Privacy etc

Jul 16th, 2019, 22:38	#70
weemark Member Last Online: Feb 5th, 2023 21:58 Join Date: Jan 2018 Location: Mid-Wales	Found a bit more info here - appears to be a global problem but again as with us guys some have got the update, others haven't https://community.spotify.com/t5/Oth...g/td-p/4779914 __________________ XC90 Inscription Pro D5 MY17 Luminous Sand, Xenium, Winter, Air, Privacy etc

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