Volvo Community Forum. The Forums of the Volvo Owners Club

Forum Rules Volvo Owners Club About VOC Volvo Gallery Links Volvo History Volvo Press
Go Back   Volvo Owners Club Forum > "Technical Topics" > S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General

Notices

S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General Forum for the SPA-platform 60- and 90-series models

Information
  • VOC Members: There is no login facility using your VOC membership number or the details from page 3 of the club magazine. You need to register in the normal way
  • AOL Customers: Make sure you check the 'Remember me' check box otherwise the AOL system may log you out during the session. This is a known issue with AOL.
  • AOL, Yahoo and Plus.net users. Forum owners such as us are finding that AOL, Yahoo and Plus.net are blocking a lot of email generated from forums. This may mean your registration activation and other emails will not get to you, or they may appear in your spam mailbox

Thread Informations

Had an accident, need some advice please.

Views : 2430

Replies : 27

Users Viewing This Thread :  

Reply
 
Thread Tools Display Modes
Old Mar 17th, 2019, 13:14   #1
MichaelDH
New Member
 

Last Online: Apr 14th, 2023 17:52
Join Date: Oct 2018
Location: Essex
Default Had an accident, need some advice please.

Hi All, my car was assaulted by a bus on Friday which has resulted in damage to the rear wing wheel arch profile and scuffs on the diamond cut face of the wheel itself.

My dealer does not have its own bodyshop so relies on a third party company who only visit once a week for quotations. Call me cynical but this makes me nervous as there's potential for the dealer to pass responsibility to the repairer in the event of a poor end result.

So should I just run with the dealer's contact or seek out recommendations from you guys for Volvo approved repairers in the Essex area? Or alternatively, should I just call Volvo Accident Assistance and let them deal with it? Will they just point me back to my dealer's third party company?

Any thoughts will be much appreciated.
__________________
MY19 XC60 D4 R-Design, manual, Ice White, Xenium, Winter, BLIS.
MichaelDH is offline   Reply With Quote
Old Mar 17th, 2019, 13:39   #2
dingov70
Master Member
 

Last Online: Yesterday 07:47
Join Date: Jan 2015
Location: Blackpool
Default

Ask your insurers who they recommend & take it from there . The insurance company will not deal with comedy repair shops , not tolerate messing about & will possibly offer several worthy repairers for you to use .

It is their best interests to get YOU sorted quickly & happily
__________________
To stupidity & beyond
dingov70 is offline   Reply With Quote
Old Mar 17th, 2019, 14:24   #3
XC90Mk1
Premier Member
 

Last Online: Feb 16th, 2024 14:43
Join Date: May 2018
Location: Na
Default

Quote:
Originally Posted by dingov70 View Post
Ask your insurers who they recommend & take it from there . The insurance company will not deal with comedy repair shops , not tolerate messing about & will possibly offer several worthy repairers for you to use .

It is their best interests to get YOU sorted quickly & happily
Your insurers will recommend the body shop that provides them with the lowest prices whilst providing an acceptable standard repair, the insurers job is to make money and pay dovidends to share holders (like me).

If it were me I would go with Volvo. They are selling brand new cars and will be a lot more discerning than some (although no guarantee of quality). You should also retain your full Volvo warranty by using their service
XC90Mk1 is offline   Reply With Quote
Old Mar 17th, 2019, 14:55   #4
jamei305
Junior Member
 

Last Online: Jan 11th, 2023 10:07
Join Date: May 2018
Location: Ely
Default

I'd go with Volvo Accident Assistance unless your own insurer is offering a better service, which I doubt.
jamei305 is offline   Reply With Quote
Old Mar 17th, 2019, 15:04   #5
Fursty Ferret
Senior Member
 

Last Online: Feb 26th, 2024 17:44
Join Date: Jul 2015
Location: Manchester
Default

Volvo Approved body shops don't really mean very much. Once your car is damaged your Volvo warranty is gone, with responsibility handed over to the body shop for any future issues. You also have to have your car inspected by the body shop annually to maintain their warranty.
Fursty Ferret is offline   Reply With Quote
Old Mar 17th, 2019, 15:43   #6
Williemaykit
Junior Member
 

Last Online: Oct 13th, 2020 18:02
Join Date: Sep 2018
Location: London
Default

Volvo Cars UK provides a free excess return voucher (£250 on the XC90, which I assume covers the fee your insurer will charge for selecting your own repair) if you repair through them. Volvo will recover the car and return it anywhere in the country.

https://www.volvocars.com/uk/own/exp.../excess-return
Williemaykit is offline   Reply With Quote
Old Mar 17th, 2019, 20:02   #7
Philip Fisher
Premier Member
 
Philip Fisher's Avatar
 

Last Online: Today 10:06
Join Date: Dec 2002
Location: Sheffield
Default

Quote:
Originally Posted by Fursty Ferret View Post
Volvo Approved body shops don't really mean very much. Once your car is damaged your Volvo warranty is gone, with responsibility handed over to the body shop for any future issues. You also have to have your car inspected by the body shop annually to maintain their warranty.
That is not my understanding.

If you use a Volvo approved bodyshop then you preserve your warranty. If you don't then you don't.

Was the accident your fault or not? If your insurer is paying then you have less choice. If the other party is paying the simply insist on a Volvo bodyshop and settle for nothing else.
__________________
Currently:-
MY16 XC90 T8 Momentum, Magic Blue 174k miles.
MY17 V60 T4 Power Blue.
Previously:-
1997 V70 T5 exPolice; 2005 V50 2.0D; 2013 XC70 D5
Philip Fisher is offline   Reply With Quote
The Following User Says Thank You to Philip Fisher For This Useful Post:
Old Mar 17th, 2019, 14:09   #8
DangerMUK
VOC Member
 
DangerMUK's Avatar
 

Last Online: Oct 20th, 2020 23:18
Join Date: Jan 2019
Location: London
Default

You want to check if the bodyshop is Volvo approved at all - not sure how you would do that - a lot of Volvo dealerships give the work to local bodyshops rather than have it in house and that in turn would make it approved - but it will vary.

You would want it confirmed I guess before you took your car there!
__________________
Thanks
DM


Possibly XC90
DangerMUK is offline   Reply With Quote
Old Mar 17th, 2019, 14:18   #9
nu11eaf
Premier Member
 
nu11eaf's Avatar
 

Last Online: Yesterday 18:31
Join Date: Mar 2013
Location: Yorkshire man living in County Durham
Default

Very few main dealers do body shop repairs and they use approved workshops or for small jobs like minor dents and scratches or glass replacement the repair guy calls in the the dealer garage to carry out repairs.
__________________
XC90 Inscription D5 Power pulse, 2017 MY, Savile grey, Blond Nappa, Leather dash/door tops, Walnut inlays, Dark tinted windows, Air suspension, Bliss/Cross traffic alert, Xenium/7 seat comfort/Family/Winter packs, 4 zone climate, Heated rear seats.
nu11eaf is offline   Reply With Quote
Old Mar 17th, 2019, 14:54   #10
Wizzpop
Master Member
 

Last Online: Today 10:29
Join Date: Oct 2018
Location: Portsmouth
Default

Quote:
Originally Posted by MichaelDH View Post
Hi All, my car was assaulted by a bus on Friday which has resulted in damage to the rear wing wheel arch profile and scuffs on the diamond cut face of the wheel itself.

My dealer does not have its own bodyshop so relies on a third party company who only visit once a week for quotations. Call me cynical but this makes me nervous as there's potential for the dealer to pass responsibility to the repairer in the event of a poor end result.

So should I just run with the dealer's contact or seek out recommendations from you guys for Volvo approved repairers in the Essex area? Or alternatively, should I just call Volvo Accident Assistance and let them deal with it? Will they just point me back to my dealer's third party company?

Any thoughts will be much appreciated.
I've just looked up "volvo approved repairs in chelmsford" got sent to the main dealer website then their approved repairers 'Hilton Coachworks' in Bishops Stortford. They state they are Volvo approved repairers. I would be inclined to go to them.
__________________
2019 V60 Momentum Pro T5 Denim Blue, blond interior, electric deployed towbar.
1957 Morgan Plus 4
Wizzpop is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 11:55.


Powered by vBulletin
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.