2011 S60 infotainment system keeps freezing

[AlexII]

Hello everyone! I have a problem I hope you'd be able to help with: I drive a 2011 s60 and the media system/radio (small 5" screen) keeps freezing after a couple of minutes after the car starts.
I initially tried removing all bluetooth devices as I thought it might have something to do with that, but the problem persisted. The worst is the fact that other things like parking sensors also don't work when the screen is frozen.
Do you guys know if there is any way I can update the system or do you have any suggestions?
Thanks!

[Timothy2]

I know you said you have removed all devices but I had the same issue and it was caused my by mobile phone.
It was very odd as the volvo information said it supported my phone but every time it was connected it "randomly" froze the system up.

Deleting the phone and then buying a new phone was the only fix for me.

[Clan]

Originally Posted by AlexII

Hello everyone! I have a problem I hope you'd be able to help with: I drive a 2011 s60 and the media system/radio (small 5" screen) keeps freezing after a couple of minutes after the car starts.
I initially tried removing all bluetooth devices as I thought it might have something to do with that, but the problem persisted. The worst is the fact that other things like parking sensors also don't work when the screen is frozen.
Do you guys know if there is any way I can update the system or do you have any suggestions?
Thanks!

when did you last have the software updated ? the system has many many updates out since 2011 ...

[AlexII]

Originally Posted by Clan

when did you last have the software updated ? the system has many many updates out since 2011 ...

Thanks a lot for your reply!

I don't know when the last update happened or if there was ever any updates made. Would the update occur through the obd port?

Also do you know if there's anywhere i can find out what the update is called? I looked everywhere but I couldn't even find the name of the media unit.

[SwissXC90]

You dealer will be able to scan the car and check if the vehicle has the latest software update in all of the devices (not just the stereo system)

As a owner/driver, you have no way to see the installed software versions. There are many.

Checking the fitted software versions is always the very first thing to do with a problem such as you are having (and the same way you approach a problem on a Windows PC...)

[Clan]

Originally Posted by AlexII

Thanks a lot for your reply!

I don't know when the last update happened or if there was ever any updates made. Would the update occur through the obd port?

Also do you know if there's anywhere i can find out what the update is called? I looked everywhere but I couldn't even find the name of the media unit.

There are software updates carried out every year on the annual service , it is part of the service , They will cure bugs and faults discovered over the years and also if you have not been near a volvo dealer since 2014 you will have missed a lot of updates . There are at least 3 modules running the "radio" they will all be liable for updates . There is always the chance a unit is faulty , but the first step is a software upgrade after describing your symptoms .