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S60 & V60 '18> / XC60 '17> / S90 & V90 '16> / XC90 '15> General Forum for the SPA-platform 60- and 90-series models |
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8 week old S60 - electrical problem not covered by warrantyViews : 11194 Replies : 84Users Viewing This Thread : |
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Nov 16th, 2019, 00:32 | #11 |
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I should add that our 2yr old XC90 has been in the dealer for the last 2 weeks with warranty issues around gaskets, comms modules, steering wheel issues, powerpulse hose issues, and other stuff. So we were without the XC90 for 2 weeks and the S60 was not driveable.
Clearly a bit frustrated having 2 x new Volvo's off the road!! We got the XC90 back yesterday, but it's not a great situation. Hopefully Volvo UK take some interest, although I don't hold out hope...... |
Nov 16th, 2019, 00:38 | #12 |
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I think it's shocking customer service, snatching the hire car back before establishing the exact cause, it's a case of being guilty until proven innocent.
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Nov 16th, 2019, 00:42 | #13 |
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Nov 16th, 2019, 08:09 | #14 |
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My Ha'porth.
It is an earthing stud. It was fitted at Body In White. It was then sprayed during Paint. Now, to fit anything to it, the nut has to be removed, shock horror, this will damage the paint on the nut! What the white component is I have no idea but the car is 8 weeks old so unless you or one of the 3 dealers fitted it, then it was fitted during assembly so the only one "tampering" with the nut is Volvo. I suspect that an over zealous mechanic, new to model , has highlighted the "tampering" and management has latched on to that to void the warranty. Stand your ground!! All IMO of course. |
Nov 16th, 2019, 08:53 | #15 |
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Where is this? If there is a similar one on my V90 I’ll see what it looks like.
Fact is it could already have had work done done after the assembly line if there was a problem.
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Nov 16th, 2019, 09:00 | #16 | |
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Kind regards and good luck,Keith.
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Nov 16th, 2019, 09:25 | #17 | |
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However, the car is under contract lease. I assume the car may have been "transferred" between franchises before sale perhaps? No idea.... Anyway, I've given Volvo Customer Care the names of all 3 dealers yesterday by phone, and they are going to speak to all 3 dealers to try and determine what is going on. Last edited by soupytwister; Nov 16th, 2019 at 09:28. |
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Nov 16th, 2019, 09:27 | #18 |
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Nov 16th, 2019, 10:42 | #19 |
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The earth bolt and nut have to be fitted before painting and then the nut is removed to fit the factory fit earth leads, if the nut and bolt were not in when the body was painted the paint would prevent contact with body to make the earth, the leads are all fitted after painting or the would all be painted body colour. It is the way the factory build them. The dealer is ignorant and lacking in knowledge and common sense.
Unless he understands that and is saying he believes you have fitted something else as well after delivery to the earth point and then removed it before you took it in to be checked. But he has no proof of that.
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Nov 16th, 2019, 10:44 | #20 | |
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