Car Modem Internet Issues

Franko1960 · Dec 4th, 2023, 12:39

Got my new vodafone sim after my last service in October. All working great until last week. Now the globe does not appear all the time. Some time it does, and sometimes it does not.

When i connect the modem to my phone it goes great, and when i disconnect the phone, the globe stays on when i select modem again for a day or so, then it goes off again until i reconnect the phone again.

Possible solutions anyone?

Basill · Dec 6th, 2023, 16:49

Now you mention it i have noticed recently my Voda SIM is very slow to connect when I leave home. According to Vodafone's service checker they are doing maintenance in the area, my Voda mobile is working but data is very slow indeed. https://www.vodafone.co.uk/network/status-checker

OldEngineer · Dec 6th, 2023, 21:31

Snap
I was just about to start my own thread on the Vodafone Sim.

It's terrible. The maps started updating on Thursday 30th November but only concluded yesterday 5th December. Each time I got in the car it displayed a message "Service not Connected". Turning off the car and locking it didn't solve it. Eventually I found that I had to disconnect the Sim and reconnect to boot Vodafone into life.
Settings/Communication/Car Modem Internet and untick the box.
Then re-tick and wait about 60 seconds for it to find Vodafone. Then watch the slow % marker increase.

I'm suspecting that Vodafone are applying some restriction.

It was so much easier using 3. It just worked without intervention.

Franko1960 · Dec 7th, 2023, 11:38

Quote:

Originally Posted by OldEngineer

Snap
I was just about to start my own thread on the Vodafone Sim.

It's terrible. The maps started updating on Thursday 30th November but only concluded yesterday 5th December. Each time I got in the car it displayed a message "Service not Connected". Turning off the car and locking it didn't solve it. Eventually I found that I had to disconnect the Sim and reconnect to boot Vodafone into life.
Settings/Communication/Car Modem Internet and untick the box.
Then re-tick and wait about 60 seconds for it to find Vodafone. Then watch the slow % marker increase.

I'm suspecting that Vodafone are applying some restriction.

It was so much easier using 3. It just worked without intervention.

Do you mean disconnect the sim from the modem holder, and re-insert or disconnect from the menu?

OldEngineer · Dec 9th, 2023, 20:04

Disconnect in the Menu.

Today it's even worse. Vodafone must be trying to constrain the service. I drove out from my house and went about 1 mile before sliding onto the back of a jam not shown on the map. When I looked at the home screen I saw again the message "No connection to service"

To get it back you have to select Settings then Communication
Then select Car Modem Internet.
On the next screen untick the top box "Car modem internet"
After a few seconds retick this box. Today it took over 2 minutes to reconnect. Then all the road information came back.

Snoopyuk · Dec 10th, 2023, 14:51

For what it is worth. I've notice the same with a Vodafone SIM. Start the car up. Notice no internet connection. Untick and tick the Car Modem option in settings. Wait a minute or two and connection is back. Happens in different locations so unlikely it is tied to work on a particular cell tower.

I wonder if it's related to Vodafone turning off 3G. I'm certain my MY19 V90CC is 4G capable. Or is this a more general issue with Volvo's servers. If I remember next time I am in the car I will check by connecting the car to my phone hot spot. See what does or does not happen.

Just thinking back a week or so all the apps got updated. Was there a sneaky update to Infotainment / Internet side of things bundled in that lot.

Basill · Dec 10th, 2023, 18:32

Update: Voda sent out a text saying their maintenance is complete on the local mast, connection is noticeably faster and up as I leave home. Definitely better around this area.

OldEngineer · Dec 14th, 2023, 13:18

Mine is still terrible.

At the start of the week I got into the car and the sim had connected. Just this once and now back to the problem.

I'm now leaving the 4th area of the Home Screen showing software updates. This confirms the failed sim with a message "Unable to Connect to Service". Then I manually kill the Car Modem Internet then start it again.

Most of the time it works but occasionally I have to do this more than once.

RussJ759 · Dec 15th, 2023, 07:38

I have the same problem. The car is taking forever to connect to Spotify and the Globe isn't showing. Seems to have got a lot worse over the past month or so. Can usually get it to start by unticking and re-ticking the internet box in settings. Not sure if its mobile service or car related...

techwatcher · Dec 15th, 2023, 08:18

Quote:

Originally Posted by RussJ759

I have the same problem. The car is taking forever to connect to Spotify and the Globe isn't showing. Seems to have got a lot worse over the past month or so. Can usually get it to start by unticking and re-ticking the internet box in settings. Not sure if its mobile service or car related...

I have been having similar problems over the past week or so.

As a number of us are having similar problems it's likely to be a Vodafone problem rather than car-related.

Dec 4th, 2023, 12:39	#1
Franko1960 Member Last Online: Yesterday 12:19 Join Date: Sep 2021 Location: Bangor	Car Modem Internet Issues Got my new vodafone sim after my last service in October. All working great until last week. Now the globe does not appear all the time. Some time it does, and sometimes it does not. When i connect the modem to my phone it goes great, and when i disconnect the phone, the globe stays on when i select modem again for a day or so, then it goes off again until i reconnect the phone again. Possible solutions anyone? __________________ XC60 B5 Ultimate Black Edition MY24 (AAOS). Polestar Optimised.

Dec 6th, 2023, 16:49	#2
Basill Junior Member Last Online: Yesterday 09:50 Join Date: Jun 2020 Location: Saint Leonards-on-sea	Now you mention it i have noticed recently my Voda SIM is very slow to connect when I leave home. According to Vodafone's service checker they are doing maintenance in the area, my Voda mobile is working but data is very slow indeed. https://www.vodafone.co.uk/network/status-checker Last edited by Basill; Dec 6th, 2023 at 17:13.

Dec 6th, 2023, 21:31	#3
OldEngineer Senior Member Last Online: Yesterday 17:58 Join Date: Jul 2018 Location: Esher	Snap I was just about to start my own thread on the Vodafone Sim. It's terrible. The maps started updating on Thursday 30th November but only concluded yesterday 5th December. Each time I got in the car it displayed a message "Service not Connected". Turning off the car and locking it didn't solve it. Eventually I found that I had to disconnect the Sim and reconnect to boot Vodafone into life. Settings/Communication/Car Modem Internet and untick the box. Then re-tick and wait about 60 seconds for it to find Vodafone. Then watch the slow % marker increase. I'm suspecting that Vodafone are applying some restriction. It was so much easier using 3. It just worked without intervention. __________________ V90 in Savile Grey with Blond Leather

Dec 9th, 2023, 20:04	#5
OldEngineer Senior Member Last Online: Yesterday 17:58 Join Date: Jul 2018 Location: Esher	Disconnect in the Menu. Today it's even worse. Vodafone must be trying to constrain the service. I drove out from my house and went about 1 mile before sliding onto the back of a jam not shown on the map. When I looked at the home screen I saw again the message "No connection to service" To get it back you have to select Settings then Communication Then select Car Modem Internet. On the next screen untick the top box "Car modem internet" After a few seconds retick this box. Today it took over 2 minutes to reconnect. Then all the road information came back. __________________ V90 in Savile Grey with Blond Leather

Dec 14th, 2023, 13:18	#8
OldEngineer Senior Member Last Online: Yesterday 17:58 Join Date: Jul 2018 Location: Esher	Mine is still terrible. At the start of the week I got into the car and the sim had connected. Just this once and now back to the problem. I'm now leaving the 4th area of the Home Screen showing software updates. This confirms the failed sim with a message "Unable to Connect to Service". Then I manually kill the Car Modem Internet then start it again. Most of the time it works but occasionally I have to do this more than once. __________________ V90 in Savile Grey with Blond Leather

Dec 10th, 2023, 14:51	#6
Snoopyuk New Member Last Online: Yesterday 12:37 Join Date: Jan 2009 Location: London	For what it is worth. I've notice the same with a Vodafone SIM. Start the car up. Notice no internet connection. Untick and tick the Car Modem option in settings. Wait a minute or two and connection is back. Happens in different locations so unlikely it is tied to work on a particular cell tower. I wonder if it's related to Vodafone turning off 3G. I'm certain my MY19 V90CC is 4G capable. Or is this a more general issue with Volvo's servers. If I remember next time I am in the car I will check by connecting the car to my phone hot spot. See what does or does not happen. Just thinking back a week or so all the apps got updated. Was there a sneaky update to Infotainment / Internet side of things bundled in that lot.

Dec 10th, 2023, 18:32	#7
Basill Junior Member Last Online: Yesterday 09:50 Join Date: Jun 2020 Location: Saint Leonards-on-sea	Update: Voda sent out a text saying their maintenance is complete on the local mast, connection is noticeably faster and up as I leave home. Definitely better around this area.

Dec 15th, 2023, 07:38	#9
RussJ759 Member Last Online: Yesterday 08:01 Join Date: May 2012 Location: Ferndown	I have the same problem. The car is taking forever to connect to Spotify and the Globe isn't showing. Seems to have got a lot worse over the past month or so. Can usually get it to start by unticking and re-ticking the internet box in settings. Not sure if its mobile service or car related...

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