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XC90 '02–'15 General Forum for the P2-platform XC90 model |
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"On Call Service Required" keeps coming backViews : 12513 Replies : 21Users Viewing This Thread : |
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Aug 20th, 2010, 22:25 | #11 | |
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Quote:
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Aug 20th, 2010, 22:27 | #12 | |
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See how that goes ...
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Aug 23rd, 2010, 10:51 | #13 |
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Dear Clan,
Thanks for the reply. I have an appointment with the dealer tomorrow (...) who is planning to replace the 'back up battery' of VOC (same as for the in-car telephone - right?). I will gladly mention your tip. Note that the dealer in the past - while still under warrenrty - has done 'something' which effectively got rid of the "VOC Service Required" message for initially a year, but as of recently, it comes back in a matter of days. Will keep the forum posted. BTW: anyone has a folder/information of what VOC actually offers in the 'free' and 'premium' service? Wytze |
Aug 23rd, 2010, 18:23 | #14 |
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Its not the battery which is at fault , it is the calculations on how the battery is monitored , save yourself £120 on a battery and get the VOC re load first which modifies how the battery is monitored , and then get the battery reset ... by all means have a new battery at hand in case it doesnt work , but you wont need it ... , the code will clear and battery will show near 100% full after the software ..
They would have reset the battery before under warranty no doubt , but this software is fairly new .. if you search on here for on-call you will find what each service offers ...
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Aug 25th, 2010, 09:51 | #15 |
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Update: When I picked up the car from the workshop, they informed me that they had updated the firmware only and not replaced the backup battery as originally suggested. According to their information this update should likely resolve the problem. If not, next step would be the battery to be replaced.
With the replies from Clan in mind I'm confident the update will tackle the issue! One would almost think this dealer is reading is reading the same thread :-) BTW, this update was FoC. W. |
Aug 30th, 2010, 21:55 | #16 |
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Alas...
Unfortunately, after the mentioned firmware update and a few hundred km's, the problem returned. In fact, next to the 'On call service required', I also got the 'SRS-Airbag service Urgent' message back as well. As this message has only shown up together with the On Call message I would think there is not something really wrong with the SRS system. I'll check with the dealer soon.
Any suggestions? Go for the replacement of the back up battery? W. |
Aug 30th, 2010, 23:34 | #17 |
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did they reset battery level AFTER doing the VOC reload ? Its not the battery at fault its the software , how it monitors the battery . check the battery yoursellf it should be 6 volts or over .. their next step really should be to contact their volvo technical department if they have reset the battery monitor to 100% ...
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Sep 21st, 2010, 22:30 | #18 |
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Success
Just a brief update to follow up.
Shortly after the messages popped up again I paid another visit to the dealer and informed them about the problem returned. This time they mentioned they did replace the back up battery. Since then a few hundred km's have passed and... the message(s) are still absent! I'm obviously not sure if this latest fix also implied the procedure as mentioned by Clan was actually done. Bottom line: it seems solved for now. The phone did reset itself once however (I experience the language setting back to the SIM card (and car) default and the short-dial memory erased), but likely that is another issue. For the record: since I had experienced this problem from the day of purchase, even though warrenty had expired, the fix was FoC. W. |
Mar 1st, 2011, 15:34 | #19 |
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I have the "On Call Deactivated" error message. My Volvo dealer is telling me that this is due to a fault with the telephone module that will cost £1,050 to replace although Volvo/the dealer will give me a 60% goodwill discount. Still sounds ridiculous when the phone itself is working fine and I'm not an On Call subscriber (as my car is 4 years old).
He said it's not the backup battery. Should I just live with it? The message goes if I put in the activation code but reappears after leaving the car for a few hours. |
Mar 1st, 2011, 18:24 | #20 |
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The ON CAll safety package is always active only the security package is a yearly subscription , have you thought about getting it repaired? Maybe Marcel from Ipswich on here ?
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