XC60 First service coming up...

[Capt Pugwash]

I am going to need to book my XC60 in to a dealer in either Nottingham or Derby for it's first service, I purchased the car from Doves in Burnley, who are very good so far, but 2 1/2 hours from home, so I need to find a decent local dealer...I have had a brief visit to Marshall's at Notts who appeared ok, but would welcome any advice on who to settle down with in the Notts Derby, South Yorks region...

Also I was not offered the "3 year service offer" (or I would have took it) when I bought the car, so I wonder what cost to expect for first service for a MY2013 62 plate ?

[Westyman]

Though I can almost see Volvo Derby from my garden I have no experience of their service department. I've been in there twice for other things and have not impressed me so initially mine will go back to Birmingham for the 3 month inspection and probably first service.
Marshals at Top Valley had my V70 twice and it had to go back the day after its first service as they hadn't reset the sump oil level warning and they were still working on the car when I was due to collect at the next service.

[stu0710]

Originally Posted by Capt Pugwash

I am going to need to book my XC60 in to a dealer in either Nottingham or Derby for it's first service, I purchased the car from Doves in Burnley, who are very good so far, but 2 1/2 hours from home, so I need to find a decent local dealer...I have had a brief visit to Marshall's at Notts who appeared ok, but would welcome any advice on who to settle down with in the Notts Derby, South Yorks region...

Also I was not offered the "3 year service offer" (or I would have took it) when I bought the car, so I wonder what cost to expect for first service for a MY2013 62 plate ?

I had my 18000 mile / 1 year service done at Tollbar Volvo in Warwick in 2011 £253.00 including £10.00 for a loan vehicle, which I didn't think was too bad? D3 R-Design manual. I bought my car from Marshall's in Grantham and they were very helpful, I couldn't vouch for their servicing dept though, as I use Tollbar.
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[XC604Me]

Hi

If like me, you like value for money, tell them NOT, to change the silver oxide battery in your key, I got charged £9 (from memory, for the pair), when I had a service, when 4 x batteries were about £4...........

Live and learn....

[Westyman]

Originally Posted by Capt Pugwash

Also I was not offered the "3 year service offer" (or I would have took it) when I bought the car, so I wonder what cost to expect for first service for a MY2013 62 plate ?

I seem to recall this was an "offer" for personal purchases for cars ordered (or was it delivered) in June? I took up the 5 years for £500. With last services on the V70 being around the £300 mark I thought it seemed too good to be true and may yet be!!!

[Capt Pugwash]

Originally Posted by Westyman

I seem to recall this was an "offer" for personal purchases for cars ordered (or was it delivered) in June? I took up the 5 years for £500. With last services on the V70 being around the £300 mark I thought it seemed too good to be true and may yet be!!!

After finding a XC60 comparison chart for 1st service prices on a website...it looks like £280-£300 is the norm...

I would like to take my R Design in for service and have an my2014 SE LUX demonstrator for the day to know if I should be trading in on one at 30k miles...so hopefully Marshalls of Nottingham will oblige...

[Crockers]

Are you a VOC member ? Some garasges give a 10% discount if you are.

[id5]

£394.26 for a 18,000 mile service at Bell's in Northampton, parts, labour and VAT which from the quotes I got was about average for the area.

The bit that annoyed me afterwards was the lazy wash at the end where they only did the visible parts of the wheels really and couldn't be bothered with the removing the bugs from the front.

Lazy in one area could mean that they are lazy in other areas, I will hunt around for the next service, looking for better.

[Crockers]

I would feed that back to them...how can they improve without customer feedback.

We English are too easily afraid to complain and just go to another dealer hoping all will be better. A bit like restaurants - if the meal isnt up to standard and they come and ask is everything alright - if you answer yes (which most people would) how can they improve - they just lose a customer without knowing why.

[Westyman]

On the other hand we Brits seem very good at complaining about anything and everything! But constructive feedback is to be welcomed, it always was when I was at work, and we then told the client what action we had taken. May be a lot of weasel words but we believe it made the client feel better.

But you are also right in that we often vote with our feet/wallet with no feedback too.