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S80 '98-'06 / S60 '00-'09 / V70 & XC70 '00-'07 General Forum for the P2-platform S60 / V70 / XC70 / S80 models |
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Autodoc, parcel missing in action.....Views : 5227 Replies : 69Users Viewing This Thread : |
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Jan 18th, 2021, 09:23 | #21 | |
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Jan 18th, 2021, 11:37 | #22 |
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I would NEVER AGAIN use Autodoc
Repairing my sons VW T4 Transporter I have had nothing but problems with them TRULY a NIGHTMARE This started in November 2020 and is still ongoing. They supplied the wrong parts even though they were given full vehicle info and are now refusing to accept the wrong brake pads back even though they took the extra cost for returning parts Communication with them takes DAYS and WEEKS IF you actually get a reply and even then it is a load of bollocks blaming you for ordering online and not calling them to confirm that what is on their web site is actually valid. Don't even try phoning them as you will be on hold for hours YES they are cheaper than most but the cost in heartache and delays never mind financial is ASTRONOMICAL!!! Now with BREX**** I can only imaging things woudl be 100 times worse. IN all my many many years of repairing cars and buying parts online I have never experienced such bad service AVOID or dont be upset when you get horrendous customer service.
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David Past - 360 GLT - 745TI - 398K miles gone to Ireland 945 SE TD 230K AWESOME CAR - 855 2.3 20V GLT V70 Classic 2.4 20V sold on VoS FB page in a few hours Present - C70 2.4 SE GearTronic - V70R AWD Prins II LPG 2.5 GearTronic |
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Jan 18th, 2021, 14:06 | #23 |
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This is the perfect answer. To order from them is a gamble. If you're willing to risk it, than you have a good chance of getting parts for a reasonable price. If you need parts in a reliable time frame, order somewhere else.
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Volvo XC90 D5 AWD Summum MY05 Harley-Davidson Ultra Classic Electra Glide MY91 FLHTCU |
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Jan 18th, 2021, 15:46 | #24 |
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True. And then, there can also be management changes, from a good management team, to a careless one.. Nothing is constant, unfortunately
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Several Volvo Repair Videos https://www.youtube.com/playlist?lis...ECTts0FSVSOT_c |
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Jan 18th, 2021, 17:32 | #25 |
All the gear - no idea
Last Online: Sep 16th, 2022 07:04
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Location: Gloucestershire
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I have also had major issues with them on my first (and last) order.
I ordered beginning of January - no delivery and emailed to cancel the order as it hadn't shipped. Then they shipped it two days later for it to just sit at their courier - going nowhere. I have involved my credit card company to get my money back as they are refusing - I suggest you do the same. I would rather pay twice the price and get decent service tbh (not that they were half the price), and I assumed (stupidly) that they had stocks in the UK. I used them as people on here had recommended them. Never again - I don't need the stress. Last edited by oilit; Jan 18th, 2021 at 17:37. |
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Jan 18th, 2021, 17:39 | #26 |
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Last Online: Jan 29th, 2023 11:13
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I've ordered from them about 4 times.
Once the part I ordered, a cabin filter was sent for LHD car, I got a refund without too much trouble.
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2002 Volvo V70 2.4 n/a auto |
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Jan 18th, 2021, 17:43 | #27 |
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Last Online: Feb 20th, 2024 09:47
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I wonder if this would be a case for the Trading Standards?
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Regards, Bashy MY07 (56 plate) V70 Geartronic 2.4 D5 185bhp 173k, 17", full leather, an auto-dimming mirror and auto wipers are the best it can do - I have added (poorly) limo black, rear camera and parking sensors |
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Jan 18th, 2021, 17:56 | #28 |
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Location: Manchester
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forget auto doc get small parts like handbrake shoes from volvo dealer they always have them in stock . even though it says made in china on the box ha ha.
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Jan 19th, 2021, 10:03 | #29 |
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They maybe cheap and fine if you don't mind what make parts you fit to your car.
If you want a certain brand then do not use them at all! You may think you got a great price on those lemforder arms, sachs shocks, febi top mounts etc etc, yeah until they turn up and they have sent you some no name crap and then you see they have changed the items order without asking you, then constantly act like they have done you a favour when you try and complain. Garbage company avoid - id trust ebay sellers more. |
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Jan 19th, 2021, 12:04 | #30 | |
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Unbelievable, just got this email from them, considering tracking said its on route....
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Regards, Bashy MY07 (56 plate) V70 Geartronic 2.4 D5 185bhp 173k, 17", full leather, an auto-dimming mirror and auto wipers are the best it can do - I have added (poorly) limo black, rear camera and parking sensors |
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