Delivery Date ... dont believe a thing.

[bluesnappa]

XC60 R design ordered 15th April. Expected delivery shown as June/July. deal completed based on residual value of my 2010XC60 as in June/July. Now told production of XC60 R design does not start until week 28 and as volumes are very low up to factory shut down in Ghent (week 30-32) earliest availability is from week 33 but most likely 9th September. Mad...I'm fuming as the dealer now says residual value will change... and guess which way and who loses out. i would have thought that a deal was a deal particularly as of 15th April the delivery was June/July. Anyone else found this out yet? Advice gratefully taken.

[stu0710]

Originally Posted by bluesnappa

XC60 R design ordered 15th April. Expected delivery shown as June/July. deal completed based on residual value of my 2010XC60 as in June/July. Now told production of XC60 R design does not start until week 28 and as volumes are very low up to factory shut down in Ghent (week 30-32) earliest availability is from week 33 but most likely 9th September. Mad...I'm fuming as the dealer now says residual value will change... and guess which way and who loses out. i would have thought that a deal was a deal particularly as of 15th April the delivery was June/July. Anyone else found this out yet? Advice gratefully taken.

I'd be tempted to turn up at the showroom with your trade-in at the original quoted delivery date and ask for the trade in price as agreed for that date and mileage (in cash) and then ask where the car he's going to loan you is until your new one turns up. I don't see why you, as the customer, should lose out because Volvo have cocked up? If you had been given an informed choice you may have selected a different model or even a different car altogether.

Unfortunately, however, I suspect that somewhere in the contract you have signed will be a get-out clause in the dealers favour......

[volvorocks]

I agree with Stu.

I tend to obtain in writing that if delivery is delayed, or other issues crop up for whatsoever reason that may lead to delay, that within reason, the original deal stands.

I don't see that less than 3 months will mean a major drop in the value of your car. Have a look at your paperwork to see what you have signed/agreed to.

Regards

[tangey]

You struck a deal. The dealer can't supply. Issues with HIS supplier are not your problem. Unless there is indeed something in your contract which says otherwise, stick to your guns.

If he does cite a contractual clause, then surely this means the deal is null and void, otherwise he just quotes you a low-ball new trade-in and you can't do anything about it, which doesn't sound a reasonable term. So if he insists on re-negotiating you always have the option of pulling out and leaving him with an order he has to cancel. If the dealer is commtted to taking the car from Volvo, I think he might suddenly decide to stay with your original trade-in valuation.

[r-designbob]

Originally Posted by tangey

You struck a deal. The dealer can't supply. Issues with HIS supplier are not your problem. Unless there is indeed something in your contract which says otherwise, stick to your guns.

If he does cite a contractual clause, then surely this means the deal is null and void, otherwise he just quotes you a low-ball new trade-in and you can't do anything about it, which doesn't sound a reasonable term. So if he insists on re-negotiating you always have the option of pulling out and leaving him with an order he has to cancel. If the dealer is commtted to taking the car from Volvo, I think he might suddenly decide to stay with your original trade-in valuation.

I think you should take tangey's advice.
They should'nt be allowed to take the pi** like that

[Ninja59]

Surely the agreed trade in value is the agreed trade value after all it works both ways, the contract you signed was for X and it should be X. Read the small print most forms used by dealerships are made by Snows business forms and the majority of the T and C's are the same so read them carefully.

[bluesnappa]

Yes I have read the small print and guess who is favoured by it all...Mr Dealer... so there is not much I can do other than hope the dealer can get Volvo to acknowledge the original delivery date which was generated by their system and make up for any difference. Having telephoned Customer relations at Volvo, they are aware of the situation and are looking into it. I'll keep you informed.
Looks like a bit of a wait though. No wonder they call it MY2014!

[volvorocks]

Originally Posted by Ninja59

Surely the agreed trade in value is the agreed trade value after all it works both ways, the contract you signed was for X and it should be X.

Sort of. It Does work both ways though as you say. Sometimes you can order a car and 'agree' on a purchase price of say £20k only for the price to go up between signing and delivery, and for the dealer to 'be able' to opt out of selling at the initially agreed price.

It’s a really difficult position, both for the buyer and the seller, especially if the buyer hasn’t made it a ‘term’ of sale of the new car that the price offered for the old one will still stand. Hopefully something amicable can be agreed. We know obviously that no car dealer would set in stone a delivery date of a new car, and we know why, just an estimated delivery date, so as not to be in breach of any contract, so that’s reasonable. Looking at it from the sellers point of view, lets say the new car delivery was delayed by 6months, and the buyer of the new car clocked up a further 20k miles and wore his part ex out further, it wouldn’t be reasonable to expect the seller to stand by their original offer for that part ex, nor even if little to no mileage was clocked up, simply because of depreciation due to passage of time. Its all about being reasonable.

The part exchange is actually a second contract/transaction, even though technically it's part and parcel of the first ie the dealer agrees to ‘buy’ the customers old car in order to satisfy and sell them a new one, although with 'terms attached'

These things generally work out ok, so long as the dealer is decent, and open to discussion.

Anyway, as said, its best to see what's in writing and it's best to chat amicably with the dealer in order to reach a reasonable resolution that everyone is happy with.

Regards

[Ninja59]

Originally Posted by volvorocks

Sort of. it Does work both ways though as you say. Sometimes you can order a car and 'agree' on a purchase price of say £20k only for the price to go up between signing and delivery, and for the dealer to 'be able' to opt out of selling at the initially agreed price.

It’s a really difficult position, both for the buyer and the seller, especially if the buyer hasn’t made it a ‘term’ of sale of the new car that the price offered for the old one will still stand. Hopefully something amicable can be agreed. We know obviously that no car dealer would set in stone a delivery date of a new car, and we know why, just an estimated delivery date, so as not to be in breach of any contract, so that’s reasonable. Looking at it from the sellers point of view, lets say the new car delivery was delayed by 6months, and the buyer of the new car clocked up a further 20k miles and wore his part ex out further, it wouldn’t be reasonable to expect the seller to stand by their original offer for that part ex, nor even if little to no mileage was clocked up, simply because of depreciation due to passage of time. Its all about being reasonable.

The part exchange is actually a second contract/transaction, even though technically it's part and parcel of the first ie the dealer agrees to ‘buy’ the customers old car in order to satisfy and sell them a new one, although with 'terms attached'

These things generally work out ok, so long as the dealer is decent, and open to discussion.

Anyway, as said, its best to see what's in writing and it's best to chat amicably with the dealer in order to reach a reasonable resolution that everyone is happy with.

Regards

True VR. I did just have a nose at the Mazda's one which is a Snows BF. Having a quick nose it is 2.5% extra depreciation for every 30 days elapsed beginning I think having just had a quick look 30 days after the original delivery date.

You could also cancel it and get your deposit back having a quick look over mine if the estimated delivery date is 28 days plus over or with written/oral agreement.

I agree negotiate do not get angry with them as that will make it harder and also you might get a better deal, but get as said get it in writing for evidence should it be needed.

[volvorocks]

Hi Ninja

Yep. When I buy something I tend to 'write my own contract', most of which is 'unreasonable' ie in my favour...!!! and not accepted by the seller....Agreement is then reached that is a bit watered down, I just make it clear what I expect, so thats fine with me.

It is important though not to get caught up in the excitement of a purchase, but study what one is 'letting themselves in for'..!!!

I hate it, when a salesperson simply says ''sign here, here and here'', and then when you ask what you are signing he/she gives a brief (often incorrect) rundown of what you are signing...!!

Regards