|
S80 '06-'16 / V70 & XC70 '07-'16 General Forum for the P3-platform S80 and 70-series models |
Information |
|
£650 for a Year 2 serviceViews : 4509 Replies : 50Users Viewing This Thread : |
|
Thread Tools | Display Modes |
Sep 6th, 2017, 21:56 | #11 |
VOC Member
Last Online: Oct 21st, 2021 17:39
Join Date: Jan 2013
Location: London
|
I think it's 57.50 + VAT for coolant change and 80.50 + VAT for brake fluid change.
__________________
MY16 Volvo S80 D4 SE Lux Geartronic with Polestar |
The Following User Says Thank You to taz777 For This Useful Post: |
Sep 6th, 2017, 22:44 | #12 | |
Experienced Member
Last Online: Yesterday 23:31
Join Date: Jun 2007
Location: L/H side
|
Quote:
0w/20 This will do : http://www.opieoils.co.uk/p-114451-m...e-engines.aspx
__________________
My comments are only based on my opinions and vast experience . |
|
Sep 6th, 2017, 23:38 | #13 | |
Premier Member
Last Online: Yesterday 22:26
Join Date: Aug 2008
Location: Newcastle
|
Quote:
Cheers Bob |
|
Sep 7th, 2017, 08:37 | #14 |
Senior Member
Last Online: Dec 17th, 2021 12:26
Join Date: Apr 2015
Location: argyll and bute
|
this is a total rip off, and I very much doubt if all the items have actually been done.
2 years old and just over 13K miles, come on Volvo. my feelings are this is Volvo's way of recouping costs of new showrooms and may be the norm now? Iain
__________________
MY15 XC60 D4 FWD SE LUX NAV Geartronic |
Sep 7th, 2017, 15:36 | #15 |
Premier Member
Last Online: Jan 15th, 2022 11:23
Join Date: Feb 2009
Location: Salisbury (ish)
|
If that claim can be substantiated, then I'm sure Trading Standards would be very keen to see the evidence. More likely, the work has been carried out exactly as invoiced and it just costs what it costs. Of course the average DIY mechanic could do a lot of the work himself, but the car then does not have a fully stamped up service book when it comes to selling it on (so you take a hit on the price), & it misses out on the software updates that are included with a main dealer service, some of which like TCM updates can help improve & prolong life of gearbox.
|
Sep 7th, 2017, 20:24 | #16 |
Senior Member
|
Which (assumingly?) London dealership it was?
|
Sep 8th, 2017, 06:43 | #17 |
Forum Support Team
Last Online: Nov 28th, 2022 17:33
Join Date: Jan 2009
Location: Here.... obviously!
|
A: Did you go to the Service Price Indicator before booking your car in for a service? If you did, did not question the price difference? I had a dealer try this with me. When I questioned their price being over Volvo's indicated price the guy started waffling about regional variations. I then pointed out to him that the first thing you do on the SPI is choose your region. In short I voted with my feet and went for a dealer who did it for £35 under the SPI price! It does sound like a bit of naivety on your part has let this dealer have you over a barrel. We all learn from our mistakes, I imagine you won't make this one again.
B: They shouldn't perform any additional work without your consent. If they phoned you and you agreed to have the work done the refer to A. I would however consider discussing the coolant change with VCUK. They may find the dealer was wrong to suggest it was recommended to be changed at that interval and give you a full or part (labour costs) reimbursement! |
Sep 8th, 2017, 07:54 | #18 |
VOC Member
Last Online: Oct 21st, 2021 17:39
Join Date: Jan 2013
Location: London
|
I did discuss the service price variation and I was given a vague response. They did mention regional variations, so, yes I've been naive as you have to select your region first. I reluctantly accepted £442 price versus the £379 shown by the Volvo Service Price indicator.
After the initial standard service was done I got a call from the service advisor saying that there are two additional items recommended by Volvo that should be done every two years and that these combined will cost an additional £202, over and above the £442 for the standard service. I did express shock and question this as to why these items are not included in the standard service. The service advisor suggested that I can pay the £442 for the service now (which itself was an inflated price compared to the £379 that it should have been) and then they can come and collect the car again in a month or so to get the coolant and brake fluid done at a cost of £202. It was this that implied that I had to get this additional work done fairly quickly. Given that they were pushing me to get it done quickly and were prepared to collect the car in a month or so, it indicated to me that I had to get it done. Very reluctantly I agreed to get it done as I didn't want to be without my car for another day in a few weeks time. So, yes, some naivety on my part but I'm dealing with a Volvo dealership, not some backyard dodgy workshop! The matter is with Volvo Customer Relations now so I'll see what comes of it. Lesson learned, I will use a different Volvo dealer for future servicing.
__________________
MY16 Volvo S80 D4 SE Lux Geartronic with Polestar |
Sep 8th, 2017, 09:28 | #19 |
Senior Member
|
If this can be of any consolation...
All VOLVO dealership I used in the past (and I used a few) usually tried this game with me since I bought my car in 2010. Some were more pushy than others, for example they insisted that I have my aux belts changed on service #3 (54k) or campbelt changed on service #6 (108k) despite my milage not being there yet. I won't even mention allegedly worn tyres, wiper blades etc. They way I approch it is this: 0. I have service sheet for my car that clearly shows what's a serviceable item and what's optional on each service interval 1. I check Service Price Indicator first 2. I obtain some kind of a quote from delership I want to use and question price difference / shop around (i't not easy in London though, was far easier in Hampshire and could have been used to play one dealership against the other) 3. I book my car and get it done Surprisingly, sometimes the final price is lower than what's quoted...! |
Sep 8th, 2017, 10:03 | #20 |
Forum Support Team
Last Online: Nov 28th, 2022 17:33
Join Date: Jan 2009
Location: Here.... obviously!
|
Taz, It's also worth mentioning that most dealerships offer a discount for VOC members. Next time ring around a few and get a few prices first.
I hope you have good luck with Volvo Customer relations. I would expect the labour charge back on the coolant service as despite what you were told, it wasn't neccesary. Anything more will be a bonus. |
The Following User Says Thank You to tt82 For This Useful Post: |
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
|
|