Delivery Delays in UK port

Jones2504 · Dec 19th, 2022, 22:24

Is anyone currently experiencing long delays once their new car arrives in the UK port?

Our XC60 was built on the 1st November (this was delayed as estimated delivery date was originally 28th October) and the dealer after chasing them advised that our vehicle is in the UK port but unable to advise what the delay is or provide a new ETA. It’s been there for almost a month now with no delivery date into the dealer.

Frankiee · Dec 19th, 2022, 23:04

I had this with my XC60 in October it was stuck at the port in the uk for about 3 weeks. Could be to do with the RMT union but no one could give me any sort of update. Best bet is get your order ref or vin number and call Volvo UK customer care. The dealers have very little input into delivery schedules

Jones2504 · Dec 19th, 2022, 23:22

I have tried to contact Volvo Customer Care but as we ordered from a dealer they are advising they are unable to assist and to contact the dealer.

We have our order number but the dealer hasn’t shared the VIN number yet. We have had to chase for updates every step of the process so will have to request the VIN number too!

Thanks for your advice and hope you’re enjoying your XC60?

itsmitchelltime · Dec 20th, 2022, 07:06

XC90 built first week of December and picking it up tomorrow so no delays here.

Hogster · Dec 20th, 2022, 12:41

I had the same problem when getting my car 3 years ago, so I don't think this is anything particularly new, or necessarily impacted by the current union strikes. It's bloody frustrating though, as it feels like the car is so near, yet so far! Fingers crossed you get it soon

NeilBuc · Dec 20th, 2022, 15:22

Ordered XC60 Recharge Plus on 8th March. Built early December and currently on it way. Delivery showing 13th Jan. So 10 months for me in Scotland, UK.

I have the vin number now but the app has changed so I don't think you can now see where it is.

CocoPops · Feb 23rd, 2023, 10:39

Seems there are still backlog delays.

My XC90 has been sat at UK Docks for about a week now, even Volvo Customer Services can't tell me when it will move to the Dealers.

Mattyfocus · Feb 23rd, 2023, 21:04

My xc90 T8 has been stuck at the U.K. port for a month now. Fleet, Care and the dealer seem to be doing nothing about it… anyone know what’s going on? I have a VIN number, so it’s definitely been built. And is apparently here…

CocoPops · Feb 23rd, 2023, 21:11

A month!? Oh that doesn’t bode well!

Mattyfocus · Feb 23rd, 2023, 22:04

No, it doesn’t does it. 5 days to get here after completion, 28 days sitting in the U.K. docks. Really unimpressed. Especially as I was told by the fleet team it would be here first week of Feb. Now having to rent a car.

Dec 19th, 2022, 22:24	#1
Jones2504 New Member Last Online: Dec 23rd, 2022 17:13 Join Date: Dec 2022 Location: Bury St Edmunds	Delivery Delays in UK port Is anyone currently experiencing long delays once their new car arrives in the UK port? Our XC60 was built on the 1st November (this was delayed as estimated delivery date was originally 28th October) and the dealer after chasing them advised that our vehicle is in the UK port but unable to advise what the delay is or provide a new ETA. It’s been there for almost a month now with no delivery date into the dealer.

Dec 20th, 2022, 07:06	#4
itsmitchelltime VOC Member Last Online: Mar 21st, 2024 05:41 Join Date: Feb 2018 Location: Berkshire	XC90 built first week of December and picking it up tomorrow so no delays here. __________________ 2019 XC90 D5 Momentum, BLIS, Xenium, Family Pack, Dark rear tinted windows, Osmium Grey. Soon to be replaced with 2023 XC90 B5P Plus Dark, Dark rear tinted windows, Thunder Grey.

Dec 20th, 2022, 12:41	#5
Hogster Member Last Online: Yesterday 13:48 Join Date: Jul 2019 Location: Somerset	I had the same problem when getting my car 3 years ago, so I don't think this is anything particularly new, or necessarily impacted by the current union strikes. It's bloody frustrating though, as it feels like the car is so near, yet so far! Fingers crossed you get it soon __________________ 2019 V60 D4 Momentum Pro Auto

Feb 23rd, 2023, 10:39	#7
CocoPops VOC Member Last Online: Today 21:00 Join Date: Mar 2019 Location: Reading	Seems there are still backlog delays. My XC90 has been sat at UK Docks for about a week now, even Volvo Customer Services can't tell me when it will move to the Dealers. __________________ Finally Here: MY23 XC90 T8 Ultimate Dark, Crystal White, Charcoal Massage Leather, Towbar, Polestar. Past: MY20 XC90 B5D R-Design, Bursting Blue

Feb 23rd, 2023, 21:04	#8
Mattyfocus New Member Last Online: Aug 22nd, 2023 12:23 Join Date: Dec 2021 Location: Bath	Delays in U.K. port My xc90 T8 has been stuck at the U.K. port for a month now. Fleet, Care and the dealer seem to be doing nothing about it… anyone know what’s going on? I have a VIN number, so it’s definitely been built. And is apparently here…

Dec 19th, 2022, 23:04	#2
Frankiee Junior Member Last Online: Feb 25th, 2024 22:48 Join Date: Jun 2021 Location: Kent	I had this with my XC60 in October it was stuck at the port in the uk for about 3 weeks. Could be to do with the RMT union but no one could give me any sort of update. Best bet is get your order ref or vin number and call Volvo UK customer care. The dealers have very little input into delivery schedules

Dec 19th, 2022, 23:22	#3
Jones2504 New Member Last Online: Dec 23rd, 2022 17:13 Join Date: Dec 2022 Location: Bury St Edmunds	I have tried to contact Volvo Customer Care but as we ordered from a dealer they are advising they are unable to assist and to contact the dealer. We have our order number but the dealer hasn’t shared the VIN number yet. We have had to chase for updates every step of the process so will have to request the VIN number too! Thanks for your advice and hope you’re enjoying your XC60?

Dec 20th, 2022, 15:22	#6
NeilBuc New Member Last Online: May 26th, 2023 10:28 Join Date: Sep 2022 Location: Edinburgh	Ordered XC60 Recharge Plus on 8th March. Built early December and currently on it way. Delivery showing 13th Jan. So 10 months for me in Scotland, UK. I have the vin number now but the app has changed so I don't think you can now see where it is.

Feb 23rd, 2023, 21:11	#9
CocoPops VOC Member Last Online: Today 21:00 Join Date: Mar 2019 Location: Reading	A month!? Oh that doesn’t bode well! __________________ Finally Here: MY23 XC90 T8 Ultimate Dark, Crystal White, Charcoal Massage Leather, Towbar, Polestar. Past: MY20 XC90 B5D R-Design, Bursting Blue

Feb 23rd, 2023, 22:04	#10
Mattyfocus New Member Last Online: Aug 22nd, 2023 12:23 Join Date: Dec 2021 Location: Bath	No, it doesn’t does it. 5 days to get here after completion, 28 days sitting in the U.K. docks. Really unimpressed. Especially as I was told by the fleet team it would be here first week of Feb. Now having to rent a car.

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