Car stuck in standby

Philip Fisher · Apr 22nd, 2021, 22:36

I can't access the car through the app as it says the car is in standby. The car has been used today (and every day this week in fact). The mileage on the app also says 115913 and the actual is 116171, so it seems that the app has not been in contact with the car since probablh late last week.

Any ideas?

soupytwister · Apr 22nd, 2021, 23:17

On the VOC app today, mine said the car was in use when it hadn’t been for a few hours. It had got stuck in some way.

I did 2 things but not sure which fixed it.

1. Put it into power mode and started it to ensure the ICE came on. Kind of “start it up properly” to ensure all systems were fired up!
2 Turned the car Internet connection off and then back on so as to reinstate the connection to the SIM.

Following that, the VOC app switched off the “car in use” and normal VOC functionality was restored.

nu11eaf · Apr 23rd, 2021, 07:26

There is a recent voc app update, version 4.12.2, try updating the app to see if that fixes it.

Philip Fisher · Apr 23rd, 2021, 18:17

Thanks both. Will try that. For the moment though I now can't get into the app so that is another problem to sort......

Vandec2 · Apr 23rd, 2021, 18:23

I had the same issue last week. I deleted the app then downloaded and installed it again (Android Phone) and it works perfectly (to my surprise)

Philip Fisher · Apr 23rd, 2021, 21:58

Quote:

Originally Posted by Vandec2

I had the same issue last week. I deleted the app then downloaded and installed it again (Android Phone) and it works perfectly (to my surprise)

Perfect thanks! I just did the same, uninstall and reinstall and hey presto it is working again! It has updated the mileage and the car status.

Mine is an Android phone too. Samsung Galaxy S21.

Vandec2 · May 10th, 2021, 16:54

Glad you got it sorted Phil

eternal optimist · May 10th, 2021, 17:18

Reading stuff like the above is starting to extinguish any thought I was having about ditching my hyper reliable P2 XC70 in favour of a V90 or XC90. I loved the XC90 I had on hire in the US, but I’m not convinced the SPA cars are as reliable as I’d be wanting.

nu11eaf · May 10th, 2021, 18:23

Quote:

Originally Posted by eternal optimist

Reading stuff like the above is starting to extinguish any thought I was having about ditching my hyper reliable P2 XC70 in favour of a V90 or XC90. I loved the XC90 I had on hire in the US, but I’m not convinced the SPA cars are as reliable as I’d be wanting.

I would not let that little glitch put you off, it was a problem with the phone app not the car, most problems are minor glitches, in this case a simple reinstall the app on the phone is all it required. The car still worked perfectly fine, it was just the info on phone app that had not updated.

Apr 22nd, 2021, 22:36	#1
Philip Fisher Premier Member Last Online: Today 12:41 Join Date: Dec 2002 Location: Sheffield	Car stuck in standby I can't access the car through the app as it says the car is in standby. The car has been used today (and every day this week in fact). The mileage on the app also says 115913 and the actual is 116171, so it seems that the app has not been in contact with the car since probablh late last week. Any ideas? __________________ Currently:- MY16 XC90 T8 Momentum, Magic Blue 174k miles. MY17 V60 T4 Power Blue. Previously:- 1997 V70 T5 exPolice; 2005 V50 2.0D; 2013 XC70 D5

Apr 22nd, 2021, 23:17	#2
soupytwister Master Member Last Online: Apr 5th, 2024 23:18 Join Date: Jun 2010 Location: Edinburgh	On the VOC app today, mine said the car was in use when it hadn’t been for a few hours. It had got stuck in some way. I did 2 things but not sure which fixed it. 1. Put it into power mode and started it to ensure the ICE came on. Kind of “start it up properly” to ensure all systems were fired up! 2 Turned the car Internet connection off and then back on so as to reinstate the connection to the SIM. Following that, the VOC app switched off the “car in use” and normal VOC functionality was restored. __________________ Current : MY 21.5 XC90 T8 Recharge R-Design, Denim Blue, Council spec + Winter Current : XC70 D5 2008 Ocean Race Prev : MY19 S60 T5 R-Design First Edition, Fusion Red, BLIS, HUD, HK Prev : MY17 XC90 D5 R-Design Prev : MY05 XC90 D5 Mk1, Grey Last edited by soupytwister; Apr 22nd, 2021 at 23:19.

Apr 23rd, 2021, 07:26	#3
nu11eaf Premier Member Last Online: Today 13:44 Join Date: Mar 2013 Location: Yorkshire man living in County Durham	There is a recent voc app update, version 4.12.2, try updating the app to see if that fixes it. __________________ XC90 Inscription D5 Power pulse, 2017 MY, Savile grey, Blond Nappa, Leather dash/door tops, Walnut inlays, Dark tinted windows, Air suspension, Bliss/Cross traffic alert, Xenium/7 seat comfort/Family/Winter packs, 4 zone climate, Heated rear seats.

Apr 23rd, 2021, 18:17	#4
Philip Fisher Premier Member Last Online: Today 12:41 Join Date: Dec 2002 Location: Sheffield	Thanks both. Will try that. For the moment though I now can't get into the app so that is another problem to sort...... __________________ Currently:- MY16 XC90 T8 Momentum, Magic Blue 174k miles. MY17 V60 T4 Power Blue. Previously:- 1997 V70 T5 exPolice; 2005 V50 2.0D; 2013 XC70 D5

Apr 23rd, 2021, 18:23	#5
Vandec2 New Member Last Online: Yesterday 12:05 Join Date: Apr 2021 Location: Darlington	I had the same issue last week. I deleted the app then downloaded and installed it again (Android Phone) and it works perfectly (to my surprise)

May 10th, 2021, 16:54	#7
Vandec2 New Member Last Online: Yesterday 12:05 Join Date: Apr 2021 Location: Darlington	Glad you got it sorted Phil

May 10th, 2021, 17:18	#8
eternal optimist Master Member Last Online: Apr 22nd, 2024 16:19 Join Date: Nov 2006 Location: Reading	Reading stuff like the above is starting to extinguish any thought I was having about ditching my hyper reliable P2 XC70 in favour of a V90 or XC90. I loved the XC90 I had on hire in the US, but I’m not convinced the SPA cars are as reliable as I’d be wanting.

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