Volvo On Call (VOC) - Page 5

Considered1 · May 21st, 2014, 20:18

Mike is referring to my earlier posts here where the info from Volvo suggested that ERS would be free with VOC (as many other countries), think we will await MY16.5..!

andymcp · May 21st, 2014, 20:29

Ah ok, my mistake.

trignflo · May 21st, 2014, 22:11

Did anyone get a delay in getting their VOC pin from the dealer. My dealer couldn't get the new Dealer portal to work yesterday and was awaiting a call from techs to guide him through today. Apparently there was more than one issue with the new portal yesterday.

Still haven't got the Pin number, so have VOC without actually having VOC at the moment...

Considered1 · May 22nd, 2014, 15:53

Typical

keep us posted
collect mine in two week and dealer said allow 3 hours for everything (an hour for VOC as first one he's done) - cringe!..

andymcp · May 22nd, 2014, 16:00

When I collected my car, the dealer sat in the car with me, pressed the VOC button, got through to the call centre and I set up the pin and other details there and then. No need to request a pin from a portal anywhere....unless he had done that previously (although there was no mention of it in conversation so perhaps not).

Considered1 · May 22nd, 2014, 16:04

I was under the impression the PIN was comming with the car to the dealers but in what format I didnt ask..

trignflo · May 22nd, 2014, 17:53

Still no joy from dealer today. Might try just pressing the VOC button and see what happens

acb5 · May 22nd, 2014, 18:11

No pin required. I did mine sat on the drive a few hours after I got the car. The operator will ask you for your own pin when you connect using the call button, so you can select what you want.

andymcp · Jun 2nd, 2014, 17:21

Quote:

Originally Posted by MikeIOW

Yes, my dealer confirmed that the ERS-with-VOC is *not* for the UK, despite the erroneous website information.

Sorry to drag up and old thread, but....

I updated my VOC app today from the App Store, and the main new feature was that it now had ERS capability in the app. Except for Germany, Austria, UK and somewhere else

Ho hum, still the option to add it for operation via the key, but a shame to miss out on the free app-based option (albeit my car is also a MY14.5 so likely wouldn't have been eligible anyway).

Considered1 · Jun 4th, 2014, 19:37

Quote:

Originally Posted by trignflo

Still no joy from dealer today. Might try just pressing the VOC button and see what happens

Got my PIN today, not collecting the car till tomorrow.
Can I register it in the oncall app and lock all the doors until they compensate me for registering the car last month without my permission..

May 21st, 2014, 20:18	#41
Considered1 Premier Member Last Online: Jul 13th, 2021 21:30 Join Date: Jan 2014 Location: North Yorkshire	Mike is referring to my earlier posts here where the info from Volvo suggested that ERS would be free with VOC (as many other countries), think we will await MY16.5..! __________________ Audi RS6 5.0 v10 Quattro, Sepang Blue, Dynamic Ride Control BOSE TV 572hp 20" wheels Fuel Card! MY15 Volvo XC60 D4R-Design LuxNav FWD Auto Polestar 200HP, Saville Grey,Privacy,DSP,Winter illumination,On Call,Gear Shift,F&R Park Assist & Camera

May 21st, 2014, 20:29	#42
andymcp Premier Member Last Online: Feb 20th, 2019 20:27 Join Date: Dec 2013 Location: Glasgow	Ah ok, my mistake. __________________ Mine: 2014 V60 D4 SE Lux Nav Geartronic Mrs McP: 2013 V40 D2 R-Design Lux Nav

May 21st, 2014, 22:11	#43
trignflo Junior Member Last Online: Jul 18th, 2022 08:12 Join Date: Jan 2006 Location: Luton	Did anyone get a delay in getting their VOC pin from the dealer. My dealer couldn't get the new Dealer portal to work yesterday and was awaiting a call from techs to guide him through today. Apparently there was more than one issue with the new portal yesterday. Still haven't got the Pin number, so have VOC without actually having VOC at the moment... __________________ Tnf Volvo XC40 P8 1st Edition in Blue.

May 22nd, 2014, 15:53	#44
Considered1 Premier Member Last Online: Jul 13th, 2021 21:30 Join Date: Jan 2014 Location: North Yorkshire	Typical keep us posted collect mine in two week and dealer said allow 3 hours for everything (an hour for VOC as first one he's done) - cringe!.. __________________ Audi RS6 5.0 v10 Quattro, Sepang Blue, Dynamic Ride Control BOSE TV 572hp 20" wheels Fuel Card! MY15 Volvo XC60 D4R-Design LuxNav FWD Auto Polestar 200HP, Saville Grey,Privacy,DSP,Winter illumination,On Call,Gear Shift,F&R Park Assist & Camera

May 22nd, 2014, 16:00	#45
andymcp Premier Member Last Online: Feb 20th, 2019 20:27 Join Date: Dec 2013 Location: Glasgow	When I collected my car, the dealer sat in the car with me, pressed the VOC button, got through to the call centre and I set up the pin and other details there and then. No need to request a pin from a portal anywhere....unless he had done that previously (although there was no mention of it in conversation so perhaps not). __________________ Mine: 2014 V60 D4 SE Lux Nav Geartronic Mrs McP: 2013 V40 D2 R-Design Lux Nav

May 22nd, 2014, 16:04	#46
Considered1 Premier Member Last Online: Jul 13th, 2021 21:30 Join Date: Jan 2014 Location: North Yorkshire	I was under the impression the PIN was comming with the car to the dealers but in what format I didnt ask.. __________________ Audi RS6 5.0 v10 Quattro, Sepang Blue, Dynamic Ride Control BOSE TV 572hp 20" wheels Fuel Card! MY15 Volvo XC60 D4R-Design LuxNav FWD Auto Polestar 200HP, Saville Grey,Privacy,DSP,Winter illumination,On Call,Gear Shift,F&R Park Assist & Camera

May 22nd, 2014, 17:53	#47
trignflo Junior Member Last Online: Jul 18th, 2022 08:12 Join Date: Jan 2006 Location: Luton	Still no joy from dealer today. Might try just pressing the VOC button and see what happens __________________ Tnf Volvo XC40 P8 1st Edition in Blue.

May 22nd, 2014, 18:11	#48
acb5 Member Last Online: Nov 6th, 2020 09:10 Join Date: Apr 2013 Location: west midlands	No pin required. I did mine sat on the drive a few hours after I got the car. The operator will ask you for your own pin when you connect using the call button, so you can select what you want. __________________

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