Strathmore Volvo - Perth

kev240 · Jun 17th, 2011, 22:09

Just recieved more 1st class service, again, from Strathmore Volvo, Perth, I phoned them this morning regarding an 'Emission system requiring service' message which was displayed on my V70XC, they told me just to take the car up and they would link it up to the computer to diagnose the problem.
On arrival, car was taken to be diagnosed right away, and the wife and I served complimentary coffee as we waited. Approx 15 mins later, fault had been diagnosed and engineers explained the problem to me, and a rough cost of repair.
Part required not in stock, so they sent for one in Glasgow, 120 mile round trip, we were driven into Perth by a very keen and young trainee and done some shopping. Telephone call to my mobile about three hours later to say my car was repaired and ready, free taxi back to dealership, car all ready and running better than ever, all this plus a 12% discount on my bill, that's what I call service.

migrator · Jun 17th, 2011, 22:14

Perhaps they were worried that if you were not well looked after the rest of us would descend on their forecourt again and spend the morning pawing over their nice polished showroom cars!

Good news - service does still exist in places.

t5_monkey · Jun 17th, 2011, 22:23

can you get them to come and tell Taggarts how to do it ?

kev240 · Jun 17th, 2011, 22:30

Never tried Taggarts, but would not go back to Arnold Clark 'Volvo' Stirling again, give me Strathmore anytime, they are also very good at supplying and posting out Volvo parts.
Kevin.

v_matt_v · Jun 17th, 2011, 22:32

Quote:

Originally Posted by t5_monkey

can you get them to come and tell Taggarts how to do it ?

and Murray in Edinburgh

Poor service and they break things instead of fixing them.

850Chris · Jun 18th, 2011, 04:22

I find Barnetts in Dundee very good but it's great to get this recommendation for Strathmore should I ever loose faith in Barnetts (which, depending on the outcome of an ongoing saga, could happen. Now's not the time to go into that though and my impression of Barnetts still remains high).

850Chris · Jun 18th, 2011, 04:26

Quote:

Originally Posted by kev240

Just recieved more 1st class service, again, from Strathmore Volvo, Perth, I phoned them this morning regarding an 'Emission system requiring service' message which was displayed on my V70XC, they told me just to take the car up and they would link it up to the computer to diagnose the problem.
On arrival, car was taken to be diagnosed right away, and the wife and I served complimentary coffee as we waited. Approx 15 mins later, fault had been diagnosed and engineers explained the problem to me, and a rough cost of repair.
Part required not in stock, so they sent for one in Glasgow, 120 mile round trip, we were driven into Perth by a very keen and young trainee and done some shopping. Telephone call to my mobile about three hours later to say my car was repaired and ready, free taxi back to dealership, car all ready and running better than ever, all this plus a 12% discount on my bill, that's what I call service.

Out of interest, and if you don't mind me asking, what age / approx value is your V70 XC. Interested to know if dealers give preferential treatment to owners of newer / more expensive cars or if they treat all cars the same. Thanks.

migrator · Jun 18th, 2011, 06:16

I still go back to the Inverness dealers for some things (parts and work). They now come under the 'Arnold' banner but the same people are there from the 'Autosales' days - good folk, good work and good treatment.

kev240 · Jun 18th, 2011, 08:27

In answer to your question 850Chris, my V70xc is a 2001 model, so not worth an awful lot, I don't use Strathmore for regular servicing etc, as they are located over 100 miles from me.
Thanks,
Kevin.

Clan · Jun 18th, 2011, 08:36

THE UK'S BEST DEALERSHIP AND THE BEST LEVELS OF CUSTOMER SERVICE

Automotive Management recognises two Volvo Dealers at the AM Awards 2011
Strathmore Motors wins the Best Dealership award
Excellence in Customer Service awarded to MRG

Two of Volvo's long standing dealerships are celebrating after receiving two separate awards at the 2011 Automotive Management Awards, held at the International Conference Center in Birmingham on 16th February 2011.

The prestigious Best Dealership category was won by Volvo's longest standing dealership, Strathmore Motors in Perth, who have been in the Volvo franchise since 1958 and add this prestigious award to an already extensive award and trophy cabinet.

MRG based in Chippenham took the honours in the Excellence in Customer Service section in recognition of its' excellent and proactive approach to customer service. A Volvo dealership since 1992, MRG has over 30 years of experience in providing Sales, Service and Parts to customers in Wiltshire and the North Somerset area.

"Volvo are delighted that Automotive Management have recognised the outstanding service that Volvo dealers provide to their customers by granting their prestigious Best Dealership award to Strathmore Motors of Perth and their Excellence in Customer Service award to MRG of Chippenham" says Nick Connor, Volvo Car UK's Sales Director.

Jun 17th, 2011, 22:09	#1
kev240 Master Member Last Online: Mar 27th, 2024 22:09 Join Date: Dec 2001 Location: OBAN	Strathmore Volvo - Perth Just recieved more 1st class service, again, from Strathmore Volvo, Perth, I phoned them this morning regarding an 'Emission system requiring service' message which was displayed on my V70XC, they told me just to take the car up and they would link it up to the computer to diagnose the problem. On arrival, car was taken to be diagnosed right away, and the wife and I served complimentary coffee as we waited. Approx 15 mins later, fault had been diagnosed and engineers explained the problem to me, and a rough cost of repair. Part required not in stock, so they sent for one in Glasgow, 120 mile round trip, we were driven into Perth by a very keen and young trainee and done some shopping. Telephone call to my mobile about three hours later to say my car was repaired and ready, free taxi back to dealership, car all ready and running better than ever, all this plus a 12% discount on my bill, that's what I call service.

Jun 17th, 2011, 22:14	#2
migrator Aye - him again Last Online: Yesterday 18:30 Join Date: May 2001 Location: HAWICK	Perhaps they were worried that if you were not well looked after the rest of us would descend on their forecourt again and spend the morning pawing over their nice polished showroom cars! Good news - service does still exist in places. __________________ (Ouch - that's another knuckle ...) VOC 11817

Jun 17th, 2011, 22:23	#3
t5_monkey Monkeying Around Last Online: Mar 13th, 2016 20:05 Join Date: Mar 2010 Location: York	can you get them to come and tell Taggarts how to do it ? __________________ Release the Monkey inside of you >>> Trunk Monkey

Jun 18th, 2011, 04:22	#6
850Chris Premier Member Last Online: Aug 16th, 2017 20:12 Join Date: Aug 2006 Location: Fife (Scotland)	I find Barnetts in Dundee very good but it's great to get this recommendation for Strathmore should I ever loose faith in Barnetts (which, depending on the outcome of an ongoing saga, could happen. Now's not the time to go into that though and my impression of Barnetts still remains high). __________________ 2004 V50 T5 SE Manual Now sold, off to BMW land for a while.

Jun 18th, 2011, 06:16	#8
migrator Aye - him again Last Online: Yesterday 18:30 Join Date: May 2001 Location: HAWICK	I still go back to the Inverness dealers for some things (parts and work). They now come under the 'Arnold' banner but the same people are there from the 'Autosales' days - good folk, good work and good treatment. __________________ (Ouch - that's another knuckle ...) VOC 11817

Jun 17th, 2011, 22:30	#4
kev240 Master Member Last Online: Mar 27th, 2024 22:09 Join Date: Dec 2001 Location: OBAN	Never tried Taggarts, but would not go back to Arnold Clark 'Volvo' Stirling again, give me Strathmore anytime, they are also very good at supplying and posting out Volvo parts. Kevin.

Jun 18th, 2011, 08:27	#9
kev240 Master Member Last Online: Mar 27th, 2024 22:09 Join Date: Dec 2001 Location: OBAN	In answer to your question 850Chris, my V70xc is a 2001 model, so not worth an awful lot, I don't use Strathmore for regular servicing etc, as they are located over 100 miles from me. Thanks, Kevin.

Jun 18th, 2011, 08:36	#10
Clan Experienced Member Last Online: Today 00:05 Join Date: Jun 2007 Location: L/H side	THE UK'S BEST DEALERSHIP AND THE BEST LEVELS OF CUSTOMER SERVICE Automotive Management recognises two Volvo Dealers at the AM Awards 2011 Strathmore Motors wins the Best Dealership award Excellence in Customer Service awarded to MRG Two of Volvo's long standing dealerships are celebrating after receiving two separate awards at the 2011 Automotive Management Awards, held at the International Conference Center in Birmingham on 16th February 2011. The prestigious Best Dealership category was won by Volvo's longest standing dealership, Strathmore Motors in Perth, who have been in the Volvo franchise since 1958 and add this prestigious award to an already extensive award and trophy cabinet. MRG based in Chippenham took the honours in the Excellence in Customer Service section in recognition of its' excellent and proactive approach to customer service. A Volvo dealership since 1992, MRG has over 30 years of experience in providing Sales, Service and Parts to customers in Wiltshire and the North Somerset area. "Volvo are delighted that Automotive Management have recognised the outstanding service that Volvo dealers provide to their customers by granting their prestigious Best Dealership award to Strathmore Motors of Perth and their Excellence in Customer Service award to MRG of Chippenham" says Nick Connor, Volvo Car UK's Sales Director. __________________ My comments are only based on my opinions and vast experience .

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