|
XC90 '02–'15 General Forum for the P2-platform XC90 model |
Information |
|
Service - Better at dealer or indy?Views : 3745 Replies : 48Users Viewing This Thread : |
|
Thread Tools | Display Modes |
May 23rd, 2015, 20:06 | #41 |
Experienced Member
Last Online: Today 14:09
Join Date: Jun 2007
Location: L/H side
|
you won't find one carrying out fraud , and it isnt the dealer as a whole it is down to one or two individuals if you get problems ..
__________________
My comments are only based on my opinions and vast experience . |
May 23rd, 2015, 21:13 | #42 |
I've Been Banned
Last Online: Jun 4th, 2015 09:40
Join Date: May 2015
Location: Cheshire
|
|
May 23rd, 2015, 21:20 | #43 |
Premier Member
Last Online: Dec 23rd, 2019 20:31
Join Date: Mar 2008
Location: UK
|
|
May 24th, 2015, 12:52 | #44 |
Bungling Amateur
Last Online: Today 17:51
Join Date: Aug 2014
Location: Beverley, East Yorks
|
Unfortunately in this world having a major car manufacturers sign over the door is no guarantee of good, honest service.
A few years ago I had a Jaguar X-Type company car and it always went to the Jaguar main dealer for servicing as it was included in the lease deal. On it's third service I asked that all the wiper blades were replaced as they were the originals and were smearing, but the lease company wouldn't authorise it. I sent them a stroppy e-mail and their reply was that they had already been replaced twice - the dealer had invoiced the lease company for them on the last two services (and they forwarded me one invoice) but they had not been replaced. And then to two weeks later I got called into HR to ask why I hadn't reported accident damage to my car - the Jag main dealer had invoiced the lease company for a new passenger door mirror assembly "as it was hanging off" and a new engine undertray as it was "insecure due to repeated grounding". Niether of which were true, and niether part had been repalced. I'm not sure what the final outcome was but we refused to pay the near £800 to the lease company and I never went to that dealer again. Having worked in the retail motor trade previously I am sure that this is absolutely not the group policy but probably the fiddle of a dishonest after sales manager trying to hit his monthly bonus....
__________________
2011 XC90 D5 Executive 2003 C70 T5 GT 2012 Ford Ranger XL SC 1977 Triumph Spitfire 1500 1976 Massey Ferguson 135 |
May 24th, 2015, 13:50 | #45 | |
Senior Member
Last Online: Aug 16th, 2018 19:40
Join Date: Jul 2009
Location: Castle Douglas
|
Quote:
Parks Volvo couldn't even PDI my car right, service book was unopened let alone un stamped and unable to provide any sort of PDI checksheet from the workshop. Despite Volvo CS intervention nothing was forthcoming. Volvo CS however came good with a free service and £400 of vouchers redeemed at Lloyd Volvo. |
|
May 24th, 2015, 15:01 | #46 | |
Premier Member
Last Online: Dec 26th, 2021 14:42
Join Date: Dec 2013
Location: Crewe
|
Quote:
The dealer didnt have a no pdi policy. It was an individual who knowingly didn't bother or didn't check if anyone had done it. How the matter was resolved sounds like a mistake was acknowledged and (hopefully) rectified.
__________________
2002 S60 SE D5 Manual 209000 miles |
|
May 24th, 2015, 20:04 | #47 |
Senior Member
Last Online: Aug 16th, 2018 19:40
Join Date: Jul 2009
Location: Castle Douglas
|
Not at all. All the people dealt with at the dealer either lied or didnt do what they were supposed to do. NOT AN INDIVIDUAL.
However Volvo customer services (not Parks Volvo Dealership) came good with an acceptable package. I am still unaware if it was PDI'd properly or not. i think not as some trim was hanging down from the ceiling on collection. The dealer was absolutely hopeless. Last edited by Loskie; May 24th, 2015 at 23:02. |
May 26th, 2015, 00:24 | #48 | |
VOC Member
Last Online: Feb 1st, 2023 12:27
Join Date: May 2007
Location: Rye, East Sussex
|
Quote:
Volvo did ring me unasked and asked about my views on the service I was getting from that dealer. Volvo eventually took the franchise away from that dealer I'm pleased to say.
__________________
1984 245 SE 1986 345 SE Auto 1991 940 TD Auto 2003 XC90 D5 SE AWD Geartronic2002 V70 D5 SE Auto 2014 V40 D2 SE Tiptronic Cross Country 2017 V40 D2 Cross Country Geartronic Pro 2015 XC60 D5 Polestar SE Lux Nav AWD Geartronic |
|
May 29th, 2015, 14:52 | #49 |
Member
Last Online: Sep 28th, 2023 16:35
Join Date: Oct 2009
Location: oxford
|
When living in Oxford, I used D and A Autos in Witney for my V40's and they were excellent.
They also allowed me to purchase used parts which they were more than happy to fit, which saved me money. A main dealer would not have entertained such an idea. Once a car is out of warranty, it is better to shop around to get the best value for money. |
The Following User Says Thank You to jamesholley For This Useful Post: |
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
Thread Tools | |
Display Modes | |
|
|