'Service' information

[Mad Malc]

This may be of interest as it contains some good information:

Some questions you may have...

Q: What to do if your Volvo has been recalled?

A: If you have received a letter regarding a recall please don't panic! Our dealerships have their own dedicated software systems which will allow us to complete the software download while still adhering to social distancing. It takes about half an hour and we will be taking bookings from Monday 20th April to carry out this software issue.

This is how it will work:
Customer; parks the vehicle in a parking space within the WIFI range.
Customer; releases the bonnet for the technician.
The customer; will be required to press the remote ‘key fob unlock button’ 3 times to active the link to VIDA WIFI to make the car visible.
The Technician will need to connect a support charger to the car to maintain the 12-volt system during the SW download.
Once SW is loaded, we would advise the car is locked and latch along with any customer settings checked and reset if required.
Support charging unit removed and bonnet closed fully.
For Bradford bookings email sward@clivebrook.co.uk
For Huddersfield bookings email mgooseman@clivebrook.co.uk

Q: What to do if my Volvo is due for an MOT?

A: If your MOT is due from 30 March 2020 the Government has announced that you will automatically receive a six-month extension. But your vehicle must still be kept in a roadworthy condition. You can find out more about how to do this at GOV.UK.

Q: What to do if my Volvo needs a Service?

A: Our plans are to re-open our service workshops week commencing 20th April, whilst still exercising strict working conditions and social distancing and continuing to prioritise NHS and Key Workers.

If you would like to book your Volvo in for a service please email your desired date and time and we will try and accommodate you as best we can.

For Bradford bookings email sward@clivebrook.co.uk
For Huddersfield bookings email mgooseman@clivebrook.co.uk

Q: What to do if my finance deal is coming to an end?

A: If your finance is coming to an end please either get in touch with the lender or please email mgooseman@clivebrook.co.uk


Q: If I can't get my car serviced on time due to the Coronavirus will it invalidate my Volvo's warranty?

A. (Update as of 1st April 2020). We can confirm that any Volvo which was registered on or after 1st March 2017 up-to 30th June 2017 will automatically have the 3yr/60,000 mile warranty extended for an additional 3 months from the original expiry date, (Volvo Roadside Assistance on these vehicles will also be extended for the same period).

In normal circumstances, your vehicle must be serviced every 12 months (or sooner depending on mileage) in order to maintain the manufacturer's warranty, but we have also extended this time frame by a further 3 months allowing a maximum of 15 months from the date of the last service. If you car is due to have its first service, this has also been extended by an extra 3 months.
We would however advise getting in touch with us as soon as possible and we will endeavour to get your Volvo booked in.

Q: Will the Volvo Assist still be there for me if I need to use my car and it doesn't start or breaks down?

A: With less people commuting and schools closed, the roads are considerably quieter than usual, but unfortunately in some instances breakdown services will still be required.

[Scotia64]

I got my B5 in late September (new). Is my car due the software update?

[xsaab]

I got my new B5 in October and I have received the recall letter from Volvo regarding the IntelliSafe fix for MY 2019 to 2020.

As I am in the 12 week minimum lockdown I am not rushing to get the fix applied.