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Service and Warranty during COVID-19 Regulation Changes

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Old May 6th, 2020, 12:25   #11
Nodwad
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Default Warranty on lease car

Hello I have a Volvo car on a 4 year lease,the warranty is supposed to come to the end after 3 years.been told that with it been a leased car Volvo would extend the lease until lease is at the end.can you please tell me if this is right and if so where can I get this in writing please.many thanks
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Old Dec 22nd, 2020, 16:02   #12
destone
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We submitted a Covid-19 related complaint with Volvo UK. Below is the complaint submitted with personal information redacted.

===

Dear Sir or Madam,

I would like to file an official complaint with Volvo UK.

My husband, on my behalf, visited one of your official branches (Volvo Rybrook Warrington) for an XC90 Inscription servicing.

He arrived at ~8:40 am and departed at ~1:15 pm.

He spent over 4 hours in your customers’ waiting area while the car was being serviced.

He was dismayed at what he observed. The entrance door clearly indicates that masks are mandatory to be worn at all times, in addition to the 2 metres (6 ft) social distancing.

However, during the 4+ hours he spent there, numerous staff members and customers were *not wearing* any masks or face coverings, even during close interactions and conversations with one another.

In fact, one female customer without any masks was talking on her phone with the occasional cough and sneeze.

I have no words to describe how uneasy this made my husband feel. There is clear evidence in the scientific community that Covid-19 is an airborne disease.

I would like you to take this up with the branch manager at the Rybrook branch. Immediate steps must be taken so that what my husband had to experience does not repeat again.

Regards
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Old Dec 22nd, 2020, 18:40   #13
Paul Wildsmith
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disappointing isn't it, and I expect far from unusual. Did your husband raise the issue when he was there? I'd also suggest you should contact Rybrook themselves, either the dealer principal at that branch or for the Group. Volvo dealers are all independent (of Volvo UK), so will, at best, also suggest you redirect your complaint.
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Old Dec 23rd, 2020, 02:55   #14
andy_d
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Quote:
Originally Posted by destone View Post
We submitted a Covid-19 related complaint with Volvo UK. Below is the complaint submitted with personal information redacted.

===

Dear Sir or Madam,

I would like to file an official complaint with Volvo UK.

My husband, on my behalf, visited one of your official branches (Volvo Rybrook Warrington) for an XC90 Inscription servicing.

He arrived at ~8:40 am and departed at ~1:15 pm.

He spent over 4 hours in your customers’ waiting area while the car was being serviced.

He was dismayed at what he observed. The entrance door clearly indicates that masks are mandatory to be worn at all times, in addition to the 2 metres (6 ft) social distancing.

However, during the 4+ hours he spent there, numerous staff members and customers were *not wearing* any masks or face coverings, even during close interactions and conversations with one another.

In fact, one female customer without any masks was talking on her phone with the occasional cough and sneeze.

I have no words to describe how uneasy this made my husband feel. There is clear evidence in the scientific community that Covid-19 is an airborne disease.

I would like you to take this up with the branch manager at the Rybrook branch. Immediate steps must be taken so that what my husband had to experience does not repeat again.

Regards
there ARE people out there exempt from wearing a mask You need to be aware of that and to respect it. Muppets with YOUR attitude have caused countless people serious issues, yet you self serving self entitled Idiots keep on at it.

2meters is an Advisory, 1m is also an advisory *with increased measures

Some jobs require people to be closer than 2m or 1m

you would ALSO do well to look up for yourself the Correct information relating to "masks" the use of in a environment where they are used as "PPE", and not confuse a "face covering" from a "mask".


No one made your husband sit there for 4+ hours, if he was That concerned and worried the door (with the signs on) Can be used to put him into this thing called "outside".


yes i AM cheesed off with Exactly that type of person and there antics and actions, selfish self serving and Wrong on so many counts, YOUR personal paranoia's are NOT society's problems
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