VOLVO Recall 2020 (seat belts)

[krzemien]

Just for completeness and posterity: Got my letter in the post today - glad that at least that bit works.

As I mentioned earlier above: Based on timelines as advised in this thread I will get it sorted upon my next annual service - due in Jan '21.

[Whyman]

Originally Posted by Ian21401

I suggested likewise in my post #20.

Obviously great minds think alike.

[Kev0607]

Two recall letters arrived yesterday (For my car & my Dad's V70). I phoned my local dealership & spoke to a really helpful chap. He said the parts aren't in stock until November, so he was only taking bookings for December. I booked both cars in (December) & he confirmed it'll take around two hours to do the recall works & also said both vehicles will receive a full health check & a wash free of charge as part of the service.

I asked about a courtesy vehicle & was told that none are being provided at the moment due to COVID-19. However, he did advise me to phone towards the latter end of November & ask about a courtesy vehicle because the current situation may change between now & then. There's no collection or deliveries at the moment either.

[Topper]

Following my earlier posts .... just to update everyone ... re-contacted by phone my local Volvo dealer again at beginning of month to establish recall situation, as they had requested in about Sept / Oct ... this time man on Reception said " ... still no action yet, can you call again in December ??? ... sorry sir, wait a minute, I'll put you through to Service Desk " .... they replied and promised a call back later that a.m. ... which they did within 45 mins.

" Recall sir ?? ... yes, when can you bring it in ??" ... made appointment for 3 days later ( on 9th Nov, 2020 ) ... arrived accordingly there at 1.45 p.m. .... keys handed over .. car ready at 2.20 p.m !!!!!

I asked if any paperwork to be supplied " No sir, all goes to Volvo .. they will contact you with confirmation."

I drove home !!! .. after all that previous confusion and hassle, it looks like somebody finally got their act together

So there you go !!

Topper

[Sotosound]

My V70 is booked in for 2nd December.

With respect to the previous recall work - bleeder hose and ECM software - the dealer obligingly printed a copy of their job sheet to give me a written record.

[Bulleidboy]

I had my 2010 XC70 done yesterday. Also had the "winter health check" - fluids all checked, and I had received an email (general circular from Volvo) saying get your software updated for free (normally costs £50) - so had that done as well. Car went in at 11.30am - was ready for collection at 1pm. I use an "indy" for servicing, but can highly recommend Snows - Winchester - very efficient and friendly team.

[krzemien]

I concur with that - moved my custom back there in the recent years despite living in West London for quite a few years now.

And most likely will visit them sometime in Jan for my next annual service.

[Kev0607]

Following on from my earlier post in this thread, both cars (my S80 & my Dad's V70) were dropped into the local dealership recently for what I/we thought was going to be a few hours to do the recall work. Its worth noting that this is how it was explained to me when I made the booking... drop your cars (two) off on 10th December, parts for the recall work were due to arrive in November (booked for December) & both cars will be at the dealership for around two hours with the work being completed on the day.

So we both arrive in the morning, park up & I walked into reception. I spoke to a lady who called a technician from the workshop who followed me out to our cars. He looked at both seatbelts & said "They're fine". So I questioned him as to what happens next, thinking he'd take keys from us etc. He then said that they're still waiting for parts to arrive (I was told they'd be there in November) & only the cars that don't pass the visual inspection are treated as priority & fixed immediately or ASAP, but those that pass the visual inspection aren't fixed on the day & are left to be fixed in due course!

So all in all, I was at the dealership for about ten minutes rushing like mad trying to make it on time through traffic for a "visual inspection". This wasn't explained when I made the original booking.

We have to wait for a letter to arrive from Volvo again, then rebook to get the recall done (that could take months).

[krzemien]

Same here I'm afraid: no parts available @ Snows and as such recall (fix) has not been performed on my vehicle whilst having it serviced earlier today.

Bit of a nuisance really as I'm not really keen on visiting my local dealership to get it done, and am not really sure when I'm going to visit Worthys next time either...

[simboc2004]

Rang local Volvo dealer yesterday to book my wife's C30 in for a service and asked (again) about the likely date for the safety belt replacement on my 2011 V70 (I had previously been told to phone again in January). They said the parts are definitely due in in early February and I should call again in early March to book it in. He didn't say which year it would be, though... lol