Problems getting a part from Volvo

StAndrews · Jan 16th, 2021, 15:03

Hello
Since October, I have had an exhaust muffler (part number 31261683) on order from Volvo via my local dealer having been told that there is no after market alternative. I own a 2008 S40 SE Sport RDesign T5 but believe that the part is not unique to my model.
On four occasions I have been given a delivery date each of which has been missed. I contacted Volvo customer services who have not been able to provide me with any help in securing delivery of this part in fact they are now saying that there is no expected delivery date. They also tell me that there is no possibility of escalating this within Volvo. My dealer has also been unable to successfully expedite this with Volvo.
A trawl of the internet shows that the only place this part is "available" is USA, I am reluctant to order this part from unknown to me sources, especially when Volvo were giving me delivery dates.
I have two questions which hopefully can be answered:
a) Are other members having issues in obtaining parts?
b) Are there any UK sources for this part that I am unaware of?

Any help with this would be greatly appreciated as I am reaching the end of my tether with this situation.
Thanks, Ian

Jan 16th, 2021, 15:03	#1
StAndrews Ian Last Online: Apr 29th, 2021 08:00 Join Date: Jan 2021 Location: St Andrews	Problems getting a part from Volvo Hello Since October, I have had an exhaust muffler (part number 31261683) on order from Volvo via my local dealer having been told that there is no after market alternative. I own a 2008 S40 SE Sport RDesign T5 but believe that the part is not unique to my model. On four occasions I have been given a delivery date each of which has been missed. I contacted Volvo customer services who have not been able to provide me with any help in securing delivery of this part in fact they are now saying that there is no expected delivery date. They also tell me that there is no possibility of escalating this within Volvo. My dealer has also been unable to successfully expedite this with Volvo. A trawl of the internet shows that the only place this part is "available" is USA, I am reluctant to order this part from unknown to me sources, especially when Volvo were giving me delivery dates. I have two questions which hopefully can be answered: a) Are other members having issues in obtaining parts? b) Are there any UK sources for this part that I am unaware of? Any help with this would be greatly appreciated as I am reaching the end of my tether with this situation. Thanks, Ian Last edited by StAndrews; Jan 16th, 2021 at 15:20. Reason: Correction of typing error

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