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S80 '98-'06 / S60 '00-'09 / V70 & XC70 '00-'07 General Forum for the P2-platform S60 / V70 / XC70 / S80 models |
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Autodoc, parcel missing in action.....Views : 5223 Replies : 69Users Viewing This Thread : |
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Jan 17th, 2021, 08:57 | #11 |
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You might have to badger them a bit, but they are a decent supplier for cheap for many things (tyres included)
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Jan 17th, 2021, 09:14 | #12 |
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There was nothing offensive in your response so no offence taken and therefore no apology necessary! Thanks for the thought though!
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Cheers Dave Next Door to Top-Gun with a Honda CR-V & S Type Jag Volvo gone but not forgotten........ |
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Jan 17th, 2021, 17:04 | #13 |
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I’ve always found them reliable, if a little slow in delivery. Their postage costs usually push them slightly above the ECP cost, but range is better and suitability for your entered reg no/car is more reliable.
I’ve found ECP to be horrific though to the extent that I’d gladly pay more not to have to pass any of my hard-earned their way.
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Jan 17th, 2021, 20:25 | #14 |
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Not very glamorous https://www.trustpilot.com/review/www.autodoc.co.uk
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Jan 17th, 2021, 22:24 | #15 | |
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Regards, Bashy MY07 (56 plate) V70 Geartronic 2.4 D5 185bhp 173k, 17", full leather, an auto-dimming mirror and auto wipers are the best it can do - I have added (poorly) limo black, rear camera and parking sensors |
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Jan 17th, 2021, 22:47 | #16 | |
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https://www.trustpilot.com/reviews/5...693f06f87841df Faulty front brake pad sensor Purchased front brake pads and the sensor is faulty. After paying for the safe delivery without realising it (another scam they have) they are now claiming as I fitted them myself I need to send proof of being a mechanic? Absolutely ridiculous returns form asking you to fill in all the information you have already given them in ordering the goods. An embarrassment to Germany a country I thought reflected quality!! There is a reply from Autodoc but that's what the buyer said - i literally picked that at random and then read it so it could just as easily have been a good review, after all 55% of people have rated them "Excellent" but 31% have rated them as "Bad" with the others spread in similar proportions across the three other ratings in between. Seems like when they do it right, all is good but when they get it wrong, they get it wrong with style!
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Cheers Dave Next Door to Top-Gun with a Honda CR-V & S Type Jag Volvo gone but not forgotten........ |
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Jan 17th, 2021, 22:58 | #17 | |
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I got bored after about page 3 of the 1 star reviews, it makes things worse that it takes so long for the items to arrive. Like i said, mine is only shoes and spring set so about £26 and thankfully i took the initiative and bought another set so waiting longer isnt an issue, if it hits 2 months, then i will really start moaning at them and will threaten with a new review for them lol Just weird that it said it was missing yesterday and its ok today, I just cannot believe that i failed to realise that they are in Germany, I blame Chrome auto translating the page, if in doubt, pass blame, is a motto i adhere to quite religiously
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Regards, Bashy MY07 (56 plate) V70 Geartronic 2.4 D5 185bhp 173k, 17", full leather, an auto-dimming mirror and auto wipers are the best it can do - I have added (poorly) limo black, rear camera and parking sensors |
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Jan 17th, 2021, 23:18 | #18 | |
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That meant it should have been a fairly average, random review. Straw poll, yes, definitely but odd it came up as fairly bad. As for Chrome, the only one to blame is Autodoc as they have several websites specifically set up to give the impression they're in the UK even with UK call centres. Online Automotive, buycarparts and a few others are all part of them. They also have similar sites, all set up to appear as UK sites so all are in English. Hopefully you'll get your bits fairly soon, i think i'll stick with Rock Auto unless they can't get hold of what i need, for example rear dampers for my Rover. They seem to have everything else i've needed though!
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Cheers Dave Next Door to Top-Gun with a Honda CR-V & S Type Jag Volvo gone but not forgotten........ |
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Jan 18th, 2021, 01:33 | #19 | |
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You didn't fail to realise, as Lord Scooby said, they are very much interested in letting you believe you are ordering from your mainland...
This is an excerpt of the german wiki page for autodoc: Quote:
They have around 4000 employees and with the begin of 2020 they are now present in 27 countries, newly including Ireland, with country specific online shops. In 2019 their sales volume was over 600 million euros... As I said before, if things don't go right in so many cases, and mostly after the same pattern, I'm always tempted to guess it could be some kind of system.
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Jan 18th, 2021, 09:17 | #20 | |
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I've never had an issue and once did get a refund on a small broken or wrong part (cannot remember what the issue was). I'd say your issue is with the courier! |
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