V60 Hybrid - Preconditioning - Page 3

steadvex · Jan 12th, 2019, 10:11

I printed the confirmation on screen and saved it

but no email last night

tried again today and added something that cost £20, just kept saying error something has gone wrong

lots of accessories are listed as free, including adaptive digital display! i'm assuming someone has caught on now and blocking purchasing...

Tober · Jan 12th, 2019, 11:07

I went back in this morning and included a further purchase along with the preconditioning. The extra item was priced accordingly but the preconditioning went from £10 to zero. Unlike yesterday I did get an e mail confirmation almost immediately with an order number etc.

steadvex · Jan 12th, 2019, 13:50

Quote:

Originally Posted by Tober

I went back in this morning and included a further purchase along with the preconditioning. The extra item was priced accordingly but the preconditioning went from £10 to zero. Unlike yesterday I did get an e mail confirmation almost immediately with an order number etc.

maybe it links to the reg the order and as I've already done it throws up an error?

Wizzlon · Jan 15th, 2019, 17:30

OK- Thanks for the advice- the local dealer won't push Volvo so I have placed my online order - bit weird in that you can't pay on line- I am waitiung for the call from the dealer!

Andrew.

Tober · Jan 16th, 2019, 13:12

Just had my response from the dealer today. At first they could not track the part numbers. When they did, the iPhone case part of the order was confirmed. However they were bemused by the cost for preconditioning and have challenged it quoting back the ‘normal’ retail price. However to be fair they have gone back to Volvo central to get clarification and now await a response.

soldana · Jan 22nd, 2019, 14:33

So, did anyone else manage to get cheap / free preconditioning?

I placed an order (and took a screengrab with the order number) but received neither a confirmation email, nor any follow up from my dealer

Tober · Jan 22nd, 2019, 17:11

No. The dealer referred it to Volvo UK having questioned the prices. Volvo Customer Service confirmed that there had been a mistake on the website and they could not honour the confirmation order. The outcome could result in a voucher against the full price. I will keep you posted. In the meantime I am trying to see if I can get a ‘best price’ from the dealer.

steadvex · Jan 22nd, 2019, 19:29

Quote:

Originally Posted by Tober

No. The dealer referred it to Volvo UK having questioned the prices. Volvo Customer Service confirmed that there had been a mistake on the website and they could not honour the confirmation order. The outcome could result in a voucher against the full price. I will keep you posted. In the meantime I am trying to see if I can get a ‘best price’ from the dealer.

Interesting, I find it crazy the prices are still wrong! Could argue if its a mistake surely the prices should have been corrected by now

I contacted volvo customer care to say the dealer hasn't contacted me, haven't said anything about the price... No contact ere

shetlandvolvo · Jan 26th, 2019, 10:50

Just had a look online and the price is now £550 which is rediculous 😮

Tober · Jan 26th, 2019, 17:16

Wow - I thought it was ridiculous at circa £350 a few years ago

Jan 15th, 2019, 17:30	#24
Wizzlon New Member Last Online: Jan 15th, 2019 17:30 Join Date: Dec 2017 Location: LEDBURY	Preconditioner woes OK- Thanks for the advice- the local dealer won't push Volvo so I have placed my online order - bit weird in that you can't pay on line- I am waitiung for the call from the dealer! Andrew.

Jan 12th, 2019, 10:11	#21
steadvex Master Member Last Online: Jul 30th, 2023 19:01 Join Date: Dec 2008 Location: cardiff View Photos By: steadvex	I printed the confirmation on screen and saved it but no email last night tried again today and added something that cost £20, just kept saying error something has gone wrong lots of accessories are listed as free, including adaptive digital display! i'm assuming someone has caught on now and blocking purchasing...

Jan 12th, 2019, 11:07	#22
Tober Junior Member Last Online: Mar 8th, 2022 14:25 Join Date: Dec 2016 Location: Morpeth	I went back in this morning and included a further purchase along with the preconditioning. The extra item was priced accordingly but the preconditioning went from £10 to zero. Unlike yesterday I did get an e mail confirmation almost immediately with an order number etc.

Jan 16th, 2019, 13:12	#25
Tober Junior Member Last Online: Mar 8th, 2022 14:25 Join Date: Dec 2016 Location: Morpeth	Just had my response from the dealer today. At first they could not track the part numbers. When they did, the iPhone case part of the order was confirmed. However they were bemused by the cost for preconditioning and have challenged it quoting back the ‘normal’ retail price. However to be fair they have gone back to Volvo central to get clarification and now await a response.

Jan 22nd, 2019, 14:33	#26
soldana Junior Member Last Online: May 5th, 2019 22:36 Join Date: Aug 2011 Location: Manchester	So, did anyone else manage to get cheap / free preconditioning? I placed an order (and took a screengrab with the order number) but received neither a confirmation email, nor any follow up from my dealer

Jan 22nd, 2019, 17:11	#27
Tober Junior Member Last Online: Mar 8th, 2022 14:25 Join Date: Dec 2016 Location: Morpeth	No. The dealer referred it to Volvo UK having questioned the prices. Volvo Customer Service confirmed that there had been a mistake on the website and they could not honour the confirmation order. The outcome could result in a voucher against the full price. I will keep you posted. In the meantime I am trying to see if I can get a ‘best price’ from the dealer.

Jan 26th, 2019, 10:50	#29
shetlandvolvo Junior Member Last Online: May 6th, 2019 19:56 Join Date: May 2017 Location: Brae	Just had a look online and the price is now £550 which is rediculous 😮

Jan 26th, 2019, 17:16	#30
Tober Junior Member Last Online: Mar 8th, 2022 14:25 Join Date: Dec 2016 Location: Morpeth	Wow - I thought it was ridiculous at circa £350 a few years ago

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