Dealer service stories

[techwatcher]

Originally Posted by J30 YAP

I know it is easy to do, if you have a 64gb usb stick that is. Plus it takes a while to install it.

Well, According to VOLVO.

“When you have your car serviced at a Volvo dealership, we make a pledge to you. It's called the Volvo Service Promise - and it guarantees an unbeatable combination of quality, reassurance and expertise. First, your personal service advisor will deal with any of your questions and make sure you get to where you need to go. Our expert technicians will then give your car a full health check including a free software upgrade to ensure that it's performing at its best. Finally, we'll provide you with 12 months' complimentary Volvo Roadside Assistance and a car wash.”

So a software upgrade doesn’t include any relevant software update?

It's been argued before whether the "free software upgrade" should include map updates. When I had my V40s there was a long discussion on another forum on this subject. IIRC in that case the dealer agreed to update the maps, so asking the dealer may be the best course of action.

[xsaab]

The map maintenance process now is very different from the download the whole set of maps, it is possible to do it country or region at a time, collect the data via a 4G sim either directly in the car or use the wifi hotspot on the smartphone to retrieve the information via 4G or 3G service while one is driving. The navigation system is not disabled while the data is being received but is applied when the engine is stopped. So an almost transparent to the user type process.

My thoughts are that if one was going to a foreign land you would not download the map updates until you were in the foreign land or when driving to the ferry port as long as it was about an hours drive away.

However this may all fall apart if the foreign mobile phone networks charge UK users as if they are from a different part of the world.

[ripstandem]

Originally Posted by anewlime

Well I never to decide if I'm going to use:

Stoneacre Volvo Sheffield; 15mins, 5mls from home

Or

Riverside Volvo Doncaster; 30mins, 25mls from home

I've only heard good things about Doncaster, haven't heard anything either way about Sheffield. Anybody got any experience with Sheffield?

Just bought from Riverside Wakefield can recommend them, not used them for service usually go to Huddersfield, may have a change next year.

[IguanaMAM]

Took my MY19 XC60 T5 for it's first service on Friday 27th Sept. The service from Holdcroft in Stoke was absolutely sublime from start to finish. Great comms on progress. Car was absolutely spotless inside and out when I picked it up with a complimentary bottle of water and mints in the centre console with an apology for moving the drivers seat position. Courtesy car was also spotless. John and Sonia did the brand proud!

[uksteve]

Originally Posted by IguanaMAM

Took my MY19 XC60 T5 for it's first service on Friday 27th Sept. The service from Holdcroft in Stoke was absolutely sublime from start to finish. Great comms on progress. Car was absolutely spotless inside and out when I picked it up with a complimentary bottle of water and mints in the centre console with an apology for moving the drivers seat position. Courtesy car was also spotless. John and Sonia did the brand proud!

I can second that vote for Holdcroft Stoke , I have posted on the service costs thread similar regarding my first service experience with my S90 last week.

[mrlossyman]

Squire Faunux Leatherhead - my car will never go near that place again. Expensive and utterly terrible service. My experience with Volvo Swansea however was excellent, absolutely could not fault them.

[Deman77]

Following from my original story. Having waited for collection availability for customary two weeks mine came from the visit to resolve software update failure. To remind, that was attributed to computer problems when I confronted them but never mentioned to me in service report (got a nice software update booklet in fact). It has magically been updated with no computer issues. Two services in a row - fail to update software but it works when I insist afterwards. The easiest explanation is usually correct - my dealer systematically fails to update software during service relying on costumer not noticing and then makes up lame excuses when confronted.
Marshal Bishop Stortford.

[Clan]

Originally Posted by Deman77

Following from my original story. Having waited for collection availability for customary two weeks mine came from the visit to resolve software update failure. To remind, that was attributed to computer problems when I confronted them but never mentioned to me in service report (got a nice software update booklet in fact). It has magically been updated with no computer issues. Two services in a row - fail to update software but it works when I insist afterwards. The easiest explanation is usually correct - my dealer systematically fails to update software during service relying on costumer not noticing and then makes up lame excuses when confronted.
Marshal Bishop Stortford.

you need to report that to a higher level , It is contravening the trade description act for one thing and also volvos official franchise standards , someone is making considerably more money to go in their pockets due to yours and other peoples expense . The full software update is a mandatory part of the service ..

[Deman77]

I did raise with volvo uk. Once is an error but twice is a pattern. They didn’t seem that concerned, asked my permission to pass my complaint to the dealer. But, honestly, I don’t want to waste time on this. I will gain nothing but stress from this. I did want to warn others to watch out but it seems like an isolated thing as most people seem very happy with theirs.

[garethXC]

"The full software update is a mandatory part of the service "

... is there any (easy) way to tell if this actually gets done?