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Steering wheel buttons not working?

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Old Sep 17th, 2019, 20:59   #1
ian77
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Default Steering wheel buttons not working?

Anyone else had the ‘mute’ and ‘next track’ buttons stop working on the steering wheel? All the others work. Seems to have occurred only since my recent service when, coincidentally, they did the sensus software update. Intend to go back but dreading the inevitable lengthy umming and aahing if it’s not a common problem!
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Old Sep 17th, 2019, 21:20   #2
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Yes, had the same issue. A known issue, and really annoying. Dealer replaced the buttons or the control module behind it. No problems since.
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Old Sep 17th, 2019, 23:43   #3
GTA SOL
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Yes similar problem here (the forward / back track selection buttons).
Took the car into the dealer on Friday and they replaced the ‘stuff’ and it all works great now.
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Old Sep 18th, 2019, 01:23   #4
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I had it happen a few times in first year of ownership, I found turning it to another media source and back via the screen or turning engine off and back on resolved it, I have not had it happen for the last two years.
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Old Sep 18th, 2019, 09:14   #5
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I very occasionally get this. The middle button on the right of the steering wheel that would turn on/off the media source doesn't work 100% of the time.

If I use the big button once at the bottom of the sensus the problem is resolved.

Stange little quirk.
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Old Sep 18th, 2019, 10:57   #6
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Dependant on the music source my mute button sometimes doesn’t work. Haven’t figured out which one though.

My steering wheel buttons where changed a few weeks ago due to squeaking - didn’t fix the mute issue though.
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Old Sep 18th, 2019, 20:10   #7
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Thanks everyone. Having not worked consistently for several days, this afternoon they are working again! That usually happens when I book into the dealer! I did spy another gremlin today though, both mirror cameras on the 360 system didn’t work, and then the mirrors didn’t fold when locked. After a restart they were fine, happened before but just with the drivers side.
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Old Sep 20th, 2019, 09:56   #8
GTA SOL
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Ian77 - I’d take it to the dealer anyway. When mine was in for the buttons, their service agent said they had been replacing a lot of the buttons/wiring etc recently so seems to be an emerging issue. Mine was intermittent as well but it bugged me sufficiently to take it in. Now everything works perfectly.
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Old Dec 13th, 2019, 16:46   #9
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Quote:
Originally Posted by GTA SOL View Post
Ian77 - I’d take it to the dealer anyway. When mine was in for the buttons, their service agent said they had been replacing a lot of the buttons/wiring etc recently so seems to be an emerging issue. Mine was intermittent as well but it bugged me sufficiently to take it in. Now everything works perfectly.
When they replaced the modules did they actually replaced the plastic button shell as well?
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Old Dec 13th, 2019, 19:19   #10
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^ they did on mine.
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