Dealer service stories

[SignumGB]

Originally Posted by anewlime

I couldn't agree more. Every individual and therefore every business makes mistakes. The sign of good service is recognising these mistakes and doing everything possible to rectify them as soon as possible.

No reasonable person expects perfection, but I think it's entirely reasonable to expect honesty, transparency and understanding - they are the bare minimum requirements for customer service.

I'd say competency also.

[simonjedrake]

Originally Posted by m2srt

We have been very happy with Clive Brook Huddersfield. Can't fault them at all.

Likewise with Shrewsbury Volvo - I am 101% satisfied with everything this dealer does from initial supply of car to its 1st Service last week.
You are kept informed along the way, alternative transport arrangements made for you, full report of work done with an under the car video with commentary sent to you.
It is nice to treated as a "person" - not just a punter as a source of profit.
Reading some of the horror stories on this thread make me disappointed that a great product is let down by just a few 'cannot be bothered complacent' setups within the dealer network. But as a positive I am sure the customer feedback questionnaires carried out by the independent survey company will soon flush them out.........

[Thorium]

For anyone in the Leicestershire / Warwickshire area, I highly recommend TMS Volvo. I've continued to use them even though I'm now based in Derbyshire and it's a significant round trip for me.

[Philip Fisher]

So people have recommended

TMS Volvo
Shrewsbury Volvo
Clive Brook
Riverside Doncaster
Bells
Ray Chapman
Donalds Ipswich
Volvo Edinburgh

If my research is correct these are all single dealers or part of a small chain.

The only dealer mentioned in a negative way was Stoneacre (I have had awful experiences with Stoneacre too). Stoneacre are a big chain.

So looking like the independants and small chains are well and truly ahead so far....

[Wizzpop]

Originally Posted by Philip Fisher

So people have recommended

TMS Volvo
Shrewsbury Volvo
Clive Brook
Riverside Doncaster
Bells
Ray Chapman
Donalds Ipswich
Volvo Edinburgh


If my research is correct these are all single dealers or part of a small chain.

The only dealer mentioned in a negative way was Stoneacre (I have had awful experiences with Stoneacre too). Stoneacre are a big chain.

So looking like the independants and small chains are well and truly ahead so far....

and Cambridge Garage Havant

[xsaab]

another vote for Cambridge Garage in Bedhampton

[nu11eaf]

Originally Posted by Quacker

I’ve wondered about map updates occasionally. Yes, certainly for those of us with our own SIM cards, the update is done using our purchased data. What about those without the purchased sim though? Does the VOC system allow app and map updates? If so, it is tempting to remove my SIM card before starting a map update. If not, what’s the score with SIM-less cars?

Over the air map updates do not work via VOC, you need your own data connection or do it via USB stick. Those with new cars which have the 100gb sim included will work of course, until the data runs out.

[Hartlepool Mariner]

Originally Posted by AndyJudge

I couldn't agree more. I live on Tyneside & Ray Chapman York are my preferred dealer (160Mile round trip).

Just had my Survey from Volvo following the last service & sung their praises on that as well.

I have had two services so far and have not had a Survey from Volvo to complete. Are they being selective?

[pagan8c]

I use Stoneacre Lincoln for my XC90 and they were fine. This was my first service and the car was supplied by them. This is the 3rd Volvo from them and touch wood I have had no problems. I also got the video from under the car when it wasserviced and a loan car which was an R design V90.

[Georgeaa]

Stockport Volvo have been consistently good and all the better for having their new showroom and workshop.