FRF Motors (Volvo) Swansea - Page 31

lyron · Jan 28th, 2011, 15:46

Quote:

Originally Posted by 93240se

Just received a part from FRF, my first time. Excellent service both from FRF and Royal Mail. Don't know why people are so keen to knock RM, wait till its "privatised" then see what the new owners make of the universal service obligation. Simon's answer explains that DHL pick and choose where to deliver, same as most courier companies.

Regards, Richard.

the reason some of us knock royal mail is because of them we waited over many weeks for a delivery from frf in the end we had to abandon it and get a refund which was done quickly with no complaint from me the so called tracking system is a joke, i dont know if the package has been found or returned yet i hope it has because as far as i am concerned i do not blame FRF for the loss of the package i personaly think they should dump royal mail ASAP.

lynda & ron.

JimG · Feb 1st, 2011, 19:34

I would like to add my name to the list of satisfied customers. I've experienced nothing but first class service.

Highly recommended.

Jim.

fowlerman · Feb 8th, 2011, 15:31

Ordered cat-back system, fitting kit + other bits Friday, asked for DHL next-day as no-one available to sign after today (Tues). Dispatched yesterday 3-30pm, arrived today 11-00am, fitted by 1-00pm. Thanks Simon ------ again.

Pete.

bwdoz · Feb 10th, 2011, 11:05

Just received my first parts from FRF - an excellent service so another very satisfied customer, thanks!

Bruce

Rufe · Feb 11th, 2011, 10:15

We have had a growing number of people recently telling me they have submitted messages through our webform (http://www.frfvolvo.co.uk/mo-volvo-parts.asp) which we appear to have never received. This was very confusing for us as we had no idea at all why this would be, while still getting a very large number of messages daily.

After some testing we found that the issue was related only to users of the 'Google Chrome' internet browser.

We have now found the root of this problem and it has now been fixed, so now all messages sent to us using chrome from today WILL get to us. This problem has been there from the start it appears, with only a small percentage of Google Chrome messages reaching us.

Thank you to everyone once again, you are certainly keeping me very busy I must say, which is obviously a good thing.

Biotoxic · Feb 16th, 2011, 11:00

Just received my piston cooling jets, a bit faster than expected.
Many thanks to FRF team.

S80T60James · Feb 21st, 2011, 12:23

Hello,

Just made an enquiry about two rear sunblinds and about carpet mats. Mats price was identical to my local main dealer (NO DISCOUNT) and the sunblinds were more! Pointed this out and was told yeah these are retail prices. I know that - it's the problem!

Don't pretend you discount all items to forum users if you don't!

Very disappointed.

Rufe · Feb 21st, 2011, 12:36

Quote:

Originally Posted by S80T60James

Hello,

Just made an enquiry about two rear sunblinds and about carpet mats. Mats price was identical to my local main dealer (NO DISCOUNT) and the sunblinds were more! Pointed this out and was told yeah these are retail prices. I know that - it's the problem!

Don't pretend you discount all items to forum users if you don't!

Very disappointed.

Hello James,

Can you please tell me where I have quoted this for you as I can not see any quote for these items for you?

This is a very strong allegation and I have no idea what you are on about and can not see any quote I have given to you for these items.

I can see where you asked about Auto Transmission Fluid on the 5th February but nothing else.

Simon

lyron · Feb 21st, 2011, 13:27

i personaly have had dealings with FRF volvo.when we asked for a quote thats what we got, A QUOTE!un fortunatley the item got lost in the post but after talking to the lads at FRF the problem was sorted out amicably, i went to my local dealer and got the same part for the same price, which serves me right for not checking. but for goodness sake it is your responsibility to go with the quote or not, but i don't think it is right to make allegations of this sort, when you were the one asking, i found the staff helpfull and polite although i wasn't at the time. give the lads a break they do there best also i have not seen any mention of a guarantee that they will beat main dealer prices.

S80T60James · Feb 21st, 2011, 13:37

Quote:

Originally Posted by rufe

hello james,

can you please tell me where i have quoted this for you as i can not see any quote for these items for you?

This is a very strong allegation and i have no idea what you are on about and can not see any quote i have given to you for these items.

I can see where you asked about auto transmission fluid on the 5th february but nothing else.

Simon

many apologies i have crossed my emails over. The email from gavin at lookers volvo. I assumed it was your colleague. If it is not your dealership i am sorry. Are you and gavin colleagues or not?

Feb 8th, 2011, 15:31	#303
fowlerman Master Member Last Online: Dec 3rd, 2021 10:00 Join Date: Mar 2007 Location: blackpool	Ordered cat-back system, fitting kit + other bits Friday, asked for DHL next-day as no-one available to sign after today (Tues). Dispatched yesterday 3-30pm, arrived today 11-00am, fitted by 1-00pm. Thanks Simon ------ again. Pete. __________________ Guy Fawkes-the only man to get into parliment with the right idea! "Tha can alus trust a mon as tucks is shirt inside is underpants" Sir Jos Fosdyke, Tripe magnate.

Feb 11th, 2011, 10:15	#305
Rufe TRADER Last Online: Sep 16th, 2016 14:55 Join Date: May 2006 Location: FRF Volvo, Swansea (Volvo Main Dealer)	We have had a growing number of people recently telling me they have submitted messages through our webform (http://www.frfvolvo.co.uk/mo-volvo-parts.asp) which we appear to have never received. This was very confusing for us as we had no idea at all why this would be, while still getting a very large number of messages daily. After some testing we found that the issue was related only to users of the 'Google Chrome' internet browser. We have now found the root of this problem and it has now been fixed, so now all messages sent to us using chrome from today WILL get to us. This problem has been there from the start it appears, with only a small percentage of Google Chrome messages reaching us. Thank you to everyone once again, you are certainly keeping me very busy I must say, which is obviously a good thing. __________________ Please Click HERE to read our Feedback... // OR, Click HERE to read our FAQ's... <<< FOR ALL ENQUIRIES PHONE: 01792 790066 / 01792 784272 >>> * YOU MUST QUOTE 'C3' WHEN CALLING FOR OUR BEST PRICES! (weekdays 9am to 5pm) * Last edited by Rufe; Feb 11th, 2011 at 11:48. Reason: Problem is now fixed

Feb 21st, 2011, 13:27	#309
lyron Premier Member Last Online: May 4th, 2020 10:57 Join Date: Nov 2009 Location: ibstock liectershire	i personaly have had dealings with FRF volvo.when we asked for a quote thats what we got, A QUOTE!un fortunatley the item got lost in the post but after talking to the lads at FRF the problem was sorted out amicably, i went to my local dealer and got the same part for the same price, which serves me right for not checking. but for goodness sake it is your responsibility to go with the quote or not, but i don't think it is right to make allegations of this sort, when you were the one asking, i found the staff helpfull and polite although i wasn't at the time. give the lads a break they do there best also i have not seen any mention of a guarantee that they will beat main dealer prices. __________________ lynda & ron. I AM NOT PERFECT......BUT I AM FROM YORKSHIRE AND THATS AS CLOSE AS YOUR GONNA GET!!!!VOLVO VEHICLES CLUB MEMBER landrover discovery 2.5 tdi 50th anniversary limited edition. elldis odessey 4 berth tin tent.

Feb 1st, 2011, 19:34	#302
JimG Premier Member Last Online: Apr 1st, 2021 09:00 Join Date: Aug 2010 Location: Kent	I would like to add my name to the list of satisfied customers. I've experienced nothing but first class service. Highly recommended. Jim.

Feb 10th, 2011, 11:05	#304
bwdoz New Member Last Online: May 30th, 2011 11:39 Join Date: Dec 2008 Location: Surrey	Just received my first parts from FRF - an excellent service so another very satisfied customer, thanks! Bruce

Feb 16th, 2011, 11:00	#306
Biotoxic Master Member Last Online: Dec 30th, 2018 08:33 Join Date: Oct 2010 Location: Craigavon area	Just received my piston cooling jets, a bit faster than expected. Many thanks to FRF team.

Feb 21st, 2011, 12:23	#307
S80T60James S80T6James Last Online: Apr 6th, 2024 07:52 Join Date: Dec 2010 Location: West Bridgford	Hello, Just made an enquiry about two rear sunblinds and about carpet mats. Mats price was identical to my local main dealer (NO DISCOUNT) and the sunblinds were more! Pointed this out and was told yeah these are retail prices. I know that - it's the problem! Don't pretend you discount all items to forum users if you don't! Very disappointed.

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