Check your invoices

sheerwater · Jan 18th, 2003, 01:34

Without mentioning any dealer but those who know the county I live in may be able to identify them. Recently I had a problem with my steering rack which was repaired under the extended Volvo warranty at an official Volvo franchise dealer. Instead of fitting genuine parts , aftermarket parts were fitted. This apparently ''saved'' somebody around about £400 but in so doing denied me genuine parts. Silly me I thought that Volvo dealers always fitted genuine parts. They should do but how many of us actually ask to see the invoice for warranty work. Not many I bet and even if we saw it would we know if the parts were really genuine ?. I wont go into details about the whole case as it would bore many but I sit in the centre of an arguement between three other parties over this and I have never seen so many grown individuals blame each other since I last went to the pantomime. It will resolve itself over time. It begs another question however. How many of us have our car serviced and casually glance at the invoice without checking details. I have invoices for oil changes detailing 40,45 and 58 units of oil. I have also had items listed as being adjusted when the component is not fitted to my car!!!!! The final goody was the service where we found a nice little pack containing some goodies on the front seat of my wifes car after a service. i.e some oil , hand wipes etc. Checking the invoicewe were charged extra for them!!!!
(please no comments about using franchise dealers...you have to under the terms of my warranty!!!)
Cheers Nige

Jan 18th, 2003, 01:34	#1
sheerwater Master Member Last Online: Feb 24th, 2019 17:59 Join Date: Dec 2001 Location: Northampton	Check your invoices Without mentioning any dealer but those who know the county I live in may be able to identify them. Recently I had a problem with my steering rack which was repaired under the extended Volvo warranty at an official Volvo franchise dealer. Instead of fitting genuine parts , aftermarket parts were fitted. This apparently ''saved'' somebody around about £400 but in so doing denied me genuine parts. Silly me I thought that Volvo dealers always fitted genuine parts. They should do but how many of us actually ask to see the invoice for warranty work. Not many I bet and even if we saw it would we know if the parts were really genuine ?. I wont go into details about the whole case as it would bore many but I sit in the centre of an arguement between three other parties over this and I have never seen so many grown individuals blame each other since I last went to the pantomime. It will resolve itself over time. It begs another question however. How many of us have our car serviced and casually glance at the invoice without checking details. I have invoices for oil changes detailing 40,45 and 58 units of oil. I have also had items listed as being adjusted when the component is not fitted to my car!!!!! The final goody was the service where we found a nice little pack containing some goodies on the front seat of my wifes car after a service. i.e some oil , hand wipes etc. Checking the invoicewe were charged extra for them!!!! (please no comments about using franchise dealers...you have to under the terms of my warranty!!!) Cheers Nige

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