Dealership experiences

NigelDay · Jul 9th, 2018, 19:01

Back in 2015 whilst shortlisting, I had TWO very negative experiences at Audi dealers in different parts of the country. In both I was pretty much ignored, and when I needed some specific question answering I was told by the (helpful) receptionist that the salesman would be with me soon. Well (and I did have some time to kill) nearly an hour later - and starting to get a little bored - he finally turned up. I concluded that some brands / dealerships spend most of their time cultivating company business, and when 'Joe Public' walks in for a private purchase then it becomes something a little too tedious to bother with.
To be fair, a BMW dealership was very courteous and honest enough to quickly tell me the lead time on an X3 was at least 9 months (which therefore ruled out even bothering with a test drive).
Finally - as we know - not all Volvo dealerships are equal. One 'chain' near to me displayed a complete lack of interest in trying to arrange a test drive, but then (to my amazement) ring me up 9 months AFTER I had purchased elsewhere to enquire if I was still looking to buy. You can imagine my response.

Jul 9th, 2018, 19:01	#14
NigelDay Premier Member Last Online: Feb 29th, 2024 15:46 Join Date: Jul 2009 Location: Barnard Castle	Back in 2015 whilst shortlisting, I had TWO very negative experiences at Audi dealers in different parts of the country. In both I was pretty much ignored, and when I needed some specific question answering I was told by the (helpful) receptionist that the salesman would be with me soon. Well (and I did have some time to kill) nearly an hour later - and starting to get a little bored - he finally turned up. I concluded that some brands / dealerships spend most of their time cultivating company business, and when 'Joe Public' walks in for a private purchase then it becomes something a little too tedious to bother with. To be fair, a BMW dealership was very courteous and honest enough to quickly tell me the lead time on an X3 was at least 9 months (which therefore ruled out even bothering with a test drive). Finally - as we know - not all Volvo dealerships are equal. One 'chain' near to me displayed a complete lack of interest in trying to arrange a test drive, but then (to my amazement) ring me up 9 months AFTER I had purchased elsewhere to enquire if I was still looking to buy. You can imagine my response. __________________ 2015: XC60 D4 FWD SE Lux Nav 190hp manual, Osmium Grey, 17" Segin, Tempa, Winter Illumination, Security, Family, DSP, 4C, HK Sound, Subwoofer, Front Parking, Rear Camera, Dark Tinted, Power Passenger Seat, Speed and Heated Steering.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)